Bad deal for customers - poor response to complaint about an electrically unsafe airer.
I complained about the heated clothes airer about 9 months after purchasing it. One of its drying arms was cold when turned on and another gave me a mild electric shock. They offered me an exchange for the same model but as I'd sent the original one back after finding the on/off switch didn't work I was not prepared to chance it. When I phoned to ask them to collect it - I just want it off my hands - I was told I'd have to speak to a manager who would call me back. Of course, he never did!