Purchased two (buy one get one free) glow in the dark alarm clocks in November. They are complete and utter rubbish having about as much glow in the dark as blackboard paint, plus one of the clocks was broken. In order to return them you are expected to ring them on a 0871 number to get a code, there is an insidious threat that if you don't have this code they won't accept the return and will charge you to send the goods back to you again. They did eventually email a code to me and I returned the clocks on 5th December asking for a full refund including the extortionate £4.99 p&p costs. I received a letter this week (22nd Jan) dated 3rd Jan - standard letter - telling me that if I am within the money-back guarantee period I will receive a refund within 3/5 working days. No refund received todate and I have no expectation of it arriving any time soon. Don't waste your money on these useless clocks and don't waste your time with such a useless and customer disinterested company as this one. They don't even deserve a one star rating.
To reply as a company, please log in to your business account.