Easyroommate reviews

Easyroommate reviews

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Review by confirmed purchaser

We get 80% good quality applications for our rooms, almost 100% occupancy

We find the web site is easy to use and most of the time the answers to our add are genuine and honest. The fast resolution of reports of scammers is impressive and makes the web site trustworthy.
The site is easy to follow and results are mostly as expected.
The staff are excellent at handling enquiries and solving (MY) problems.
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Review by confirmed purchaser

Great customer service and care matched with a swift repsonse and resolution

To often as customers we're quick to complain when things go wrong or we've received bad customer service. So I've felt compelled to provide some positive feedback I received lately from the Easyroommate customer service team. I had difficulties with the site in terms of being allowed to progress beyond selecting my desired areas, as the confirm key was not showing up on the screen for whatever reason. The same problem occurred when I used two other computers. I emailed in initially explaining the problem as it was becoming extremely frustrating and irritating as I couldn't look at my rental options and as it stands I am in a fairly urgent hurry to move from my current address. I was provided with some technical fixes that might work such as disabling cookies etc which didn't solve the problem. In response to this I was told that they would choose my options manually on my behalf if I was to send them via email. This solved the problem and I was very happy with the polite and helpful tone of the email correspondence I received and the swiftness of the action taken. The correspondence was from Frank, so I'm not sure if this is the person who dealt with my query or just a figure head but whichever the case I would like to say thanks. I work in a call centre so I appreciate the value of a good feedback when a job is done well so thanks again for taking ownership and helping me out.
Kind regards
Dave
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Premium membership is money thrown down the drain.

I purchased the premium membership so that I could contact members in looking for a room for rent. I found a couple of rooms for rent from basic members. Every time I click on the option to email or send a quick interest to the members, "Error on page" displays at the bottom of my computer screen. If I cannot communicate with members as was advertised for the premium package, why did I purchase the premium membership? Also, the "Add to your favorites" option does not function as well. The only thing I can do is use the "View profile" function. The premium membership did not buy me much. I requested to Victoria to resolve this issue or refund my payment. This issue has not been resolved.

Easyroommate continued to call me during the day even though I instructed them via email that I could not receive their daytime calls, but rather requested that they call me in the evening. I did not receive a call this evening. Easyroommate had recommended that I change my outdated browser and also suggested that I use "Add to your favorites" in order to contact members by using this option. I had previously documented that this particular option does not function as well; I cannot use this option. My computer uses Internet Explorer 8 and I will not update my browser. The Internet Explorer 8 browser limitation with Easyroommate should have been documented on the website. I have requested a payment refund because I cannot use this website and Easyroommate has yet to honor my request, but rather they have restarted my 30 days premium membership. This does me no good; I cannot use any of the functionality other than view a profile; and I need to find a room to rent now. I was confident in finding a room to rent when I registered with this company, but now I have regrets.
Easyroommate

Reply from Easyroommate

Dear Mark,

Our customer service team tried to contact you today in order to speak with you on the phone, and solve this issue with you. You should have already received by email all the information you need to ensure everything is resolved.
By the details you are giving here, it seems that you are using an outdated browser, and some of our functionalities might not be compatible with it anymore. Therefore, all you need to do is update your browser and everything should work as expected. You should have received all the steps to follow by email, to help you in the process. We will be more than happy to renew your Premium membership once you have updated your browser, so that you can make full use of the service!
We will try to contact you again tomorrow to make sure everything is sorted!

Update: Unfortunately, we were not able to call you during the evening, but we managed to talk to you a few days ago. Thanks again for taking the time to answer our questions. Given your computer does not support the update of your Internet Explorer browser and you do not wish to use other browsers, we have processed the refund of your payment. We hope to see you back on Easyroommate, as soon as we are compatible again with IE8!
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GREAT site for Rentals

I have paid for several other sites and this is the ONLY one that gets me in front of people who want to rent...thanks to Easyroommate!!!
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Review by confirmed purchaser

I was very pleased to use Easyroom and have done so before. Efficient and understanding of my requirements

EASYROOM lived up to its name. I had a great response on both
occaisons that used them
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Review by confirmed purchaser

easy room mate is EASY! Forget the rest!

Easy room mate is Easy and simple to use & it works!
Great helpful team !
Forget the rest
Thank you so much for your help!
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Review by confirmed purchaser

Easyroomate is the best in the market

I have been a member for 6/7 years and would highly recommend Easyroomate to any body looking to rent a room or look for a room.
A very professional outfit and who are willing to assist all parties.
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Review by confirmed purchaser

Skeptical me has certainly changed my mind!

I had advertised in the local paper for almost a month without success when I received an email advertising Easyroommate. Because it was free I decided to give it a try. But, when I found out that you had to pay in order to reach emails and phone numbers of people who were searching for a room to rent I became dubious of sending out my credit card#. Am I ever glad that I did, because I found a great fit in a roommate after a few days on the computer. The amount that it cost compared to newspaper ads is amazing. I will use Easyroommate any time I need to find another roommate.
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Review by confirmed purchaser

Great customer service from 'Ellie'

I have been a premium member with easyroommate for a number of years and experienced some difficulty with contacting other members which led me to consider using another advertising site. Ellie offered a satisfactory solution and i am happy to remain with easyroommate as a premium member for at least a further 6 months in the hope that the difficulties experienced don't prove to be a continuing problem.

Thank you Ellie
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Review by confirmed purchaser

Best way to find a place to live

This is the best site I have found to help with finding a new place to live, always keeping me updated with whats on offer.
Keep up the good work, and when I need a new place to live I will be back.
Thanks for all your help
Regards
Chris
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Paying for Premium membership was a money down the drain.

The site tactics for attracting paid customers smells fishy. They send you emails from mostly "Basic Members" that are match to your ad and they say that they can't read your messages as both parties are Basic members. Apparently the basic members receiving notification about having a message are encourage to become a Premium member but none of the members that I sent them messages got back to me.
Then I took a month membership that was expensive compared to running an ad in the Domain web site that is more popular and well known in Real Estate business.
Becoming a Premium member didn't help me as I didn't get much feedback to my communications.
I receive emails about the matches that don't have a single line of description and they seem to be a system generated members that don't exist.
The search results are outdated with the same ads running for the last two months.
The "EASYROOMMATE.COM" didn't work for me and they didn't cancel my membership when I asked for a refund. Where is customer satisfaction?
Easyroommate

Reply from Easyroommate

Dear Bejan,

Thank you for taking the time to give us your feedback. We are always happy to listen to our customers in order to improve their experience on the site.

First of all let me apologise for any difficulties you might have had on the site and if some information was unclear.

This is how the website works, Basic Members can contact all Members by email but, only Premium Members can read and reply to their message. Basic Members cannot communicate with each other. Premium Members on the other hand can contact and be contacted by all Members on the site, independently of their status (Basic or Premium). When a Member receives a message from an other Member, we send a notification. If the 2 correspondents are Basic Members, at least one of them will have to become Premium Member to unblock the message. When you subscribed to the Premium Membership, we sent an email to all the Members you had previously contacted to let them know they can now reply to your email. Your ad was also republished to appear on top of the list of results. By default, Premium Member's listings are shown first on the results page and are displayed on a yellow background to differentiate them from the Basic Members.

Each Member is responsible for their ad and must deactivate it once their search is over. We understand that it's not always the case and that's why we've put together a system to keep the site clean of outdated ads. All ads on which there hasn't been any activity in several days are sent a reminder by email. If no action is taken by the owner, the listing is deactivated. On all the profile pages, you can also find the publication date and when it was last updated. Furthermore, on your results page, you can activate a filter to see all the new ads first.

It's true that we use to have empty ads on the site; I apologize again for the inconvenience. Those ads were coming from the mobile version the site; they were created by registered Members. We have put in place a new logic for those ads not to be published on the site or sent by email, until their owner have written a description. This logic is fairly new, I'm sure you'd find the search process more enjoyable now.

Regarding your Premium Membership, I am happy to send you a refund since you have been experiencing difficulties. Please contact me at this address directly, providing me with the email address you used to register on the site: yourfeeedback@easyroommate.com

Sincerly,
Victoria
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The search criteria doesn't function correctly.

If you search for only a female roommate, the search doesn't work, your search results are filled with men in their database. When you check the female box, you still get every guy in their Database. if you're looking for only a student to room with, your results contain every one that works anywhere. You must be prepared to ignore or skip past most of the search results. I don't know who their programmer is, but it is SO frustrating to use this. .Also, when you search for roommates by the date they began their ad, the only thing that shows is today's date. So if you contact someone you may get a message that they that they found a room weeks ago. I know their intentions are good, but their programming is poor. Perhaps they have a reason why their results contain people you aren't looking for, but this isn't helpful. Their rates are reasonable for the service, but the search is frustrating.
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Review by confirmed purchaser

Simple and Effective.

Easyroommate is one of the top services for room search, that's helps you chose, gather info and has a service that is "on the spot" for reminding you of your options with timed alerts. Serious site for serious people :)
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Review by confirmed purchaser

I was able to safely prescreen potential roommates , especially after I joined premium membership and has phone numbers to contact

I have recommended this service to several friends. I know that most folks are responsibly and looking to be kind to your home. Afterall it benefits no one to want to come in and not be responsible especially if you'd like to be used as a reference for other roommate opportunities
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Review by confirmed purchaser

Thank you Frank and everyone at EasyRoommate Uk for a prompt and friendly service

Please see my comments above. Easy Roommate offers professional and reliable service for those of you who are either looking for a room/flat, or wish to rent a room or flat.
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Review by confirmed purchaser

Useful, but too much pressure to pay for membership

I was please that I am able to communicate with other premium members but thought it was a bit unnecessary to block messages from basic members. I would have been glad to pay for premium if it was more fair across the board as far as pricing. I only need the service for a few weeks but need to pay for months if I want to get the 30 cents a day price? Seems unfair, should be able to pay 30 cents per day and quit at anytime.
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Review by confirmed purchaser

Great site for landlord of sharehouse

I have used this site to find someone for a room in sharehouse. My nephew is also using it to find a room. Like that you can get range of people to contact in a safe way. I give out more and more details once initial contact made. We have got hiuse mate from here. One tip however is no met then at a shopping centre etc for a chat and a coffee before they move in, no matter hiow goid they sound over the phone
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Review by confirmed purchaser

No luck so far.

How do I post pictures of the rental.
Easyroommate

Reply from Easyroommate

Hello Daniel,

Thank you for contacted us.

I just had a quick look at your account in order to understand why you haven’t had much luck so far and to help you the best I can.
From what I can see, you registered on the 21st of December 2013 and upgraded to a 1 year Premium Membership on the 22nd. You have been very pro-active sending several emails and answers are coming in; you have been having exchanges with some of our Members. That’s great!
Obviously the holiday period is always quieter; people are spending time with their family. You will see even more activity in January.

It is the perfect time to add pictures to both your ads. In order to do so, first log into your account. By default you will land on the “My Account” page from which you’ll find the summary of your 2 ads. Select the one you want to update by clicking on “Edit my ad” then, click on the "Upload photos" option. From here you can upload up to eight different images for your advert; click on "Browse" and select the desired picture from your files. Choose one picture at a time and click on the "Upload photo" button for each image selection.

I would also recommend that you take the time to edit the description of your ads from the same “Edit my ad” page. Having a detailed description of your rooms will help you find the perfect tenants.

If you update your ads (pictures and description) and keep on contacting Members, I’m sure you will find your perfect tenants very soon.


Should you have any other question, please do not hesitate to contact our dedicated customer service at this email address: victoria@easyroommate.com.

I will be contacting you by phone (on the number provided on your account) to see if I can help you any further.

Kind regards,
Victoria
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Review by confirmed purchaser

the key to your next rental is through this company

I recommend using Easy roommate, it provides reliable service, a supply of rental options based on my listed preferences like price, location etc. Excellent and trustworthy service.

Easyroommate Details

About this company

100's of Roommates & Rooms for rent . Rent a Room , Find a Roommate or a Room for Rent with Easy Roommate the #1 Roommate Search Website.

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