Easytobook reviews

Easytobook reviews

Good
8.6
from 0 - 10
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Great customer service experience, refunded a non-refundable booking.

I feel the need to come to the defense of Easytobook.com. Yesterday I booked a hotel room in Orlando, which was prepaid and non-refundable. I booked it because I needed a room that night. A little while later, I realized that I had made the reservation for the wrong night, for the following day. A very bad feeling came over me, that I would be stuck paying the bill for an unused room. Easytobook's customer support was closed at the time, in the evening, US time, so the bad feeling became even deeper. I decided to call the hotel and explain the situation, and the hotel cancelled my reservation. The following day I called Easytobook to confirm the cancellation, gave them the hotel's cancellation number, and they said they would contact the hotel and take care of it. Easytobook called me back to say they were having trouble reaching the hotel. I asked if they could try again, and they said they would. A short time later, I received emails from Easytobook that the cancellation & refund had been confirmed. Then, they called me a second time to tell me the emails had been sent, and I would be refunded. I have to say that they were very friendly and even apologetic that a mistake had been made during the booking. I don't know if it would have gone so well had I not called the hotel and gotten a cancellation on their end, but Easytobook went out of their way by calling the hotel and me multiple times. I found out that they are an affiliate of Expedia, and I would have no problem using them again. Their customer service is not 24x7 but they were very helpful during business hours. Thanks, Chintha!
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Who IS EasyToBook.Com ?

They are in Amsterdam. Want to share your information with an entity outside the US and it's safety regulations?
Here you go :
Domain Name: EasyToBook.Com
Registry Domain ID: 15242070_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.rrpproxy.net
Registrar URL: register your domain with http://www.domaindiscount24.com
Updated Date: 2013-01-10T09:10:20.0Z
Creation Date: 1999-12-14T17:04:13.0Z
Registrar Registration Expiration Date: 2015-12-14T17:04:13.0Z
Registrar: Key-Systems GmbH
Registrar IANA ID: 269
Registrar Abuse Contact Email: abuse[at]key-systems.net
Registrar Abuse Contact Phone: - (Please send an email)
Reseller: domaindiscount24.com
Domain Status: clientTransferProhibited
Registry Registrant ID: P-OCA570
Registrant Name: Omri Amir
Registrant Organization: Easy To Book Service B.V.
Registrant Street: Piet Heinkade 55
Registrant City: Amsterdam
Registrant State/Province: Noord Holland
Registrant Postal Code: 1019 GM
Registrant Country: NL
Registrant Phone: +31.205313300
Registrant Email: omri@easytobook.com
Registry Admin ID: P-OCA570
Admin Name: Omri Amir
Admin Organization: Easy To Book Service B.V.
Admin Street: Piet Heinkade 55
Admin City: Amsterdam
Admin State/Province: Noord Holland
Admin Postal Code: 1019 GM
Admin Country: NL
Admin Phone: +31.205313300
Admin Email: omri@easytobook.com
Registry Tech ID: P-OCA570
Tech Name: Omri Amir
Tech Organization: Easy To Book Service B.V.
Tech Street: Piet Heinkade 55
Tech City: Amsterdam
Tech Postal Code: 1019 GM
Tech State/Province: Noord Holland
Tech Country: NL
Tech Phone: +31.205313300
Tech Email: omri@easytobook.com
Name Server: ns-102.awsdns-12.com
Name Server: ns-1389.awsdns-45.org
Name Server: ns-1742.awsdns-25.co.uk
Name Server: ns-925.awsdns-51.net
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2014-03-20T14:31:58.0Z <<<
Registry Billing ID: P-OCA570
Billing Name: Omri Amir
Billing Organization: Easy To Book Service B.V.
Billing Street: Piet Heinkade 55
Billing City: Amsterdam
Billing State/Province: Noord Holland
Billing Postal Code: 1019 GM
Billing Country: NL
Billing Phone: +31.205313300
Billing Email: omri@easytobook.com
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Review by confirmed purchaser

Not much of a view, but the room was really nice, clean, comfortable and spacious with a desk where I could do my work.

I have been trying to find a decent place to stay while taking classes in town. I decided to spend a little more money than I had been spending to check out this hotel. I am glad that I did. The bed was a king size bed with plenty of pillows and a nice television. I appreciated that they had a TV Guide because I was finally able to find the channels I wanted without the forever flipping through channels... The desk was perfect size for me to do my work with papers, books and laptop. Also there was a reclining chair which was great for reading. I would definitely recommend this place to anyone. It is close enough to everything, but yet just a little bit away from the heart of all the traffic.
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Review by confirmed purchaser

These guys had the best price, no question.

I checked several Hotels and got different prices. I talked directly with the Hotel. Easytobook had the best deal and everything went as they said. They beat the competition.
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Poor customer service

If Easytobook.com has no intention to listen to customer feedback then don't ask the customer to contact Easytobook.com .
When making a hotel booking on Easytobook.com the date I entered into the automatic booking system did not correlate with the booking confirmation email received. I immediately attempted to call Customer Services on 2 occasions to explain the fact that their cancellation policy states " Because of this special deal a non-refundable prepayment is required and bookings of this room type cannot be cancelled or changed". However this automatic computer error was out of this customers control. After sending 3 emails, where I added my telephone number asking Easytobook.com to call me or return my messages, no one has yet contacted me to at least acknowledge my complaint! Come on Easytobook.com check out your system before anyone else looses money.
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Review by confirmed purchaser

Needs major improvements!

This motel needs a lot of repairs and remodeling! Half the time the door wouldn't open and every 20 minutes the power would flicker. Sometimes the power would be out for up to 5 minutes before coming back on. The non smoking room smelled like an ashtray! Although this motel ro was not great the staff at the front desk was very polite.
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Review by confirmed purchaser

DISPLEASED!

After booking on your site we were pleased with the low price. after receiving our receipt we noticed the Price had raised 10 dollars. After returning home we noticed a charge on our Credit card of an International Fee of $121.20. After calling the Motel where we booked we found that Expedia had booked our Room through them and not you People. We feel like we are being jerked around. WHAT IS UP?
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Review by confirmed purchaser

Fradulent

I was on Hotels.com and choose a room, then a pop up came up with an offer to get the room for a lower price. I clicked on the link and book the room not knowing that I was not still logged onto Hotels.com. Because of this saved 3% but I lost the rewards points that I could have earned, not a fair exchange.

You asked for honest, now do you have the honesty to publish this review?
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Review by confirmed purchaser

In bed in no time

I found this site very easy to navigate.
It was user friendly and clearly explained everything needed including the fine print, very extensive amount of listings.
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Review by confirmed purchaser

The most practical booking site ever.

I have been using this sore for my business trips and got fully satisfied with all my accommodations.
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Review by confirmed purchaser

Quick, easy reservation plus saved money!!

I'm glad I stumbled onto this website! Saved $100 in my reservation over other websites.
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Review by confirmed purchaser

Best and easiest booking website ever.

It was quick and easy. We were looking for a place to stay on Tybee Island for a
late winter getaway. As I was searching and getting frustrated, Easy to Book came
on the screen to offer me help. It took minutes and I had my confirmation. All I have to
do now is focus on getting there. Thank you Easytobook. I will recommend you to
all of my family and freinds.
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Review by confirmed purchaser

Easy to use!!

Definitely will use your site again. It was very easy to use and I had my confirmation in minutes.
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Review by confirmed purchaser

There when you need them .

They are friendly and helpful in all your needs .
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Review by confirmed purchaser

Heaven on earth

Best booking website, save 10% on the first day I'm definitely keeping this information and will be recommending it to everyone I know. Definitely Heaven on earth
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Review by confirmed purchaser

So far, so good- user friendly site was easy to navigate and book.

I only booked yesterday so well see how it pans out. But the site was easy to use and the reviews of the hotel seemed accurate when I called around
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Review by confirmed purchaser

A bigger focus on the needs of the client is needed.

A client who is looking for a hotel in an airport for overnight, is interested that the hotel will be reached easily and fast without having to use transportation.
The focus of the information for such a client should to my opinion emphasize tha walking distance from the airport Terminal to the Hotel.

Sincerely Yours
Gideon Eiges
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Review by confirmed purchaser

Easytobook Eases YOUR Stay!

Having never heard of Easytobook, I decided to do a little online research PRIOR to utilizing their services to see whether it is a legit website and whether I actually save money. The results??? It is a legit website and having compared prices with multiple discount hotel websites, Eastytobook revealed a significant discount and the steps to secure my hotel was simple, quick and efficient. I am ecstatic about Easytobook and look forward to utilizing their services for future hotel bookings!
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Review by confirmed purchaser

Easy to use and cheapest rate compared to others.

I had never heard if this company and I always pick the company that offers me the truly lowest price.
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Review by confirmed purchaser

Quick easy, and customer service is very courteous.

I was leery at first, but all of a sudden I had a booking. Then my trip got cancelled so I had to cancel the reservation, and request my money back.That's why I'm here on this site. My wife called for me while I was at work, and she said she got a customer service rep immediately! She said, it was seamless, and effortless. Thanks for that.

EasyToBook Service B.V. Details

About this company

Founded in 2004, Easytobook.com is a company that exists to make travel easier for its clients. Offering an easy-to-use online interface, the company enables it clients to quickly and conveniently book hotels in destinations throughout the world. Easytobook.com specializes in discount accommodations at venues that range from 5-star hotels to quaint bed and breakfasts.

Visit Easytobook

Contact information

We live here: IJ-Toren Piet Heijnkade 55
1019 GM Amsterdam
Netherlands

Category

Travel Aggregator

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