I was sold an item which is not as described, the seller was a fraudster, the seller took my money and gave wrong address and telephone number, i reported the case to ebay, after several e-mails and phone calls i told to report it to police. This is unfair ebay took my money and gave it to fraudster, they let the seller made away with my money. i wonder how many people this has happened to. These day I scared of spending big money on ebay.
If you ever have a dispute with someone on Ebay no matter whose fault it is the Ebay customer service are RUBBISH.
Ebay was a great way to sell unwanted items when it was first introduced - now listing fees, final fees, etc are getting higher and more complicated. Have given up selling due to their 'buyer is always right' policy - even when you can prove they were not!
Kitted out three houses, sold most of my belongings and just love it! I always check Ebay first before I buy or sell anything.
I shall miss it when I move to Egypt as accessing goods there will be difficult.
Had a couple of issues which were resolved instantly by Ebay. I don't think we need shops anymore - just use Ebay!
Ebay takes FAR TOO MUCH commission for themselves! The amount borders on extortion in my opinion!
The only reason they get away with it is because they are an absolute monopoly!
This is reflected in the fact that they now own PayPal!
which are another company that rip off sellers because they are also an absolute monopoly!
And when there are problems (and there ARE problems) the process for complaint or refund is so difficult the last time I was ripped off by £15 I didnt even bother trying to get my money back!
Its just not worth the hassle for £15.
Guilty until proven innocent is their motto! And believe me its not easy to prove your innocence!
I may have developed a slight ebay addiction! so many bargains at my finger tips!! I love the security you get with ebay although it would be nice to be able to phone a human easier if you have problems! all in all though i am on this site all the time!!
Having used eBay for most of my shopping needs I am so pleased. Beside savings me money, agony of travelling and finding items in shops, it suite my philosophy of recycling and reuse to save planet earth. The way eBay operates and control the exchange gives full confidence that majority of people are honest and truthful in listing items. Pleasure of "on line auction and bidding" is also a unique experience that I loved.
I had a problem with someone hacking my account and EBay was on it in hours, I had done some of the groundwork before they emailed me to ring them but the guy that went through the hacking issue was great. Problem averted. Thanks to there fast response they saved me some serious headaches.
This company! Will rip you off at every step of the way. You pay money to post the ad for you item, then when you sell it they take another 10% then whats left of the money gets stored in your paypal account. Paypal which of course ebay owns then takes another cut of you money when you try to transfer it into you account. In total about 25-30% of the sale of you item is taken by them, more than the government takes in tax for a new item. Also it only takes one prat on the other end to claim they never received the item you posted out and they you have to refund it all back.
Excellent buyer protection. Most vendors are OK and exchange faulty/shoddy goods, and the few that try not to are soon sorted out by the problem resolution dept.
One unresolved fault is that of listing. It would save buyers hours of tedious unproductive work if the geographical position of "collection only" items was clearly indicated on the main list of items page.
eBay... Oh eBay, what is not to love? It is literally a treasure trove of awesome things you have the potential to own.
Apart from the fact that there are millions of others with the potential to steal them from you.
I check this site every day for amazing bargains at prices which can not be achieved anywhere else. I have had a few problems but not with the service itself, merely with some terrible people who frequent it.
I bought a cheap keyboard from 'thepcoutlet'. (Yeah, name and shame because they do not deserve the custom they get.)
It was a keyboard priced at around 8 pounds. Now considering you can get them from places like eBuyer for like £3, I thought it would atleast be slightly decent. (Especially considering it was advertised as brilliant tested quality.)
It arrived, Broken. It came with a selection of red keys to customise the keyboard with and all but 2 of the 8 keys were totally shattered. The letters on the keys were so terribly painted that they were smudged and the whole thing just felt cheap and was made out of awful plastic.
I was pretty annoyed, I messaged the guy simply informing him that it had come broken and was smudged etc. He then proceeded to call me a liar and say that it was of good quality...
Oh! How silly of me, these keys are supposed to be broken/smudged/made of awful material... Oh, hang on. I think he may be an idiot.
After arguing with this guy for a few messages, I then threatened to contact eBay to settle this for us and only then did he say he could send another. Why on earth would I want another?? Also why I would I pay postage to be refunded the total minus it? It wasn't worth the effort to receive 4 pound odd back due to postage costs.
So yeah, this sort of crap can happen, but it's usually 1 in a 100...
Any other broken or shoddy goods have always been happily refunded or replaced with no issue.
Other than that I've had a great share of awesome deals and awesome seller communication too. I Love this site and idiots like the 'pcoutlet' with their god awful customer service and English skills are just a small blight on it's otherwise shining presentation.
Reddy found this review useful
The good thing about ebay is that people have a template to follow which gives you better more detailed information about the product on sale. Bought my fire surround by a business seller who was exceptional and bought the item to my door - just wish I could remember who it was because I now require soemthing else from him. Only issue is when selling its a complex thing.
I've been both a seller and a buyer on ebay for eight years, its the first place i look before buying anything, and sell all my unwanted items. Over 5000 transactions is not bad for eight years. I even buy and sell stamps to increase my collection. Thank You Ebay
I bought a tshirt from Ebay from a seller in Italy, never arrived, the seller kept telling me to wait and I waited so long (emailing this seller EVERY 5 days) it went over the time limit to open a dispute on paypal...
Opened a case on ebay, asked for tracking number for the guy, the guy replied pretending he had a tracking number, literally wrote 01234567 so ebay thought he had given it to me but actually just wrote 'there is nothing i can do'...
Ebay closed the case saying i couldnt have my money back. Really wasnt happy i buy so much through them, dont use as much now as I am worried incase i do buy more items if they dont arrive i wont get my money.
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