Ebookers reviews

Ebookers reviews

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Review by confirmed purchaser

Very disappointed, loads of charges added when picked car up!

Obtained a great price from Ebookers for car hire online. Booked it and proceeded to pick car up at Dublin Airport. On arrival at Airport at SIXT desk they had no record of our booking, luckily I had saved it on my Iphone to show them. They they proceeded to ask about CDW which I responded that we had taken a separate policy for, they weren't happy about this and tried everything to persuade us that it didn't cover everything.
We insisted that the policy did and called the Insurance provider to confirm. They then said that would pay a 16 euro surcharge we were paying with a Debit Card and they couldn't hold the excess against our debit card!
They then asked if we intended to travel to Northern Ireland - we said we weren't sure at this point - so they insisted on we take a policy for "Foreign Travel" at 29 euros! In the end we didn't go Northern Ireland but had paid the 29 Euros. Other rental companies do not charge for this, there is no border so how do you know if you are in Northern Ireland?

It seems SIXT are becoming the Ryanair of car rental trying to bump the low headline price up by any means possible. Other reviews show that they try to get you with scratches on car etc. so on return so I strongly recommend you inspect the car thoroughly before your leave and photograph it on return.

Pretty poor customer experience.
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Review by confirmed purchaser

What we say --- you get This is my experience with Ebookers

Many times I have used ebookers and quality service was always the result
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Review by confirmed purchaser

So east, even I could E-Book !

I found that from the moment you log on to E-Bookers,it simple usurer friendly site puts you right at ease .Highly recommend E-Bookers .
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Review by confirmed purchaser

Trustworthy, Got what I paid for.

I would definitely book my next holidays with ebookers.ie. I have got exactly what we have paid for, spacious apartment in Paris, near to metro station and few minutes away from Eiffel Tower. Nearby Grocery store, small brasseries and restaurants. There was everything clean and ready for time, no delays. Room service once a week, so we did not get it but its was ok. Apartment fully equipped, even with dishwasher and iron with board, extra blankets, towels and chairs etc. Kitchen contained everything needed to prepare meals or tea. However there was 24/7 coffee/tea available in lobby area totally for free. Peaceful location, clean hotel with very helpful receptionists.
Loved it.
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Review by confirmed purchaser

Very good tool to organize trips

Ebookers for me is a very good tool to organize my pleasure trips, there is a very good hotel selection and the hotel price are OK in terms of qulity vs price.

The only remark is that somentime isn't easy find a good flight itinerary a resonable prices, this is an area that can be improved, moreover other suggestion is to get special offer at the frequent clients.
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Review by confirmed purchaser

Fast and easy booking, until I came to pay.....

The booking format is simple and easy to follow - the response time is fast - I found the flights I was after

However I came unstuck when I got to the Payment window - Ebookers would not accept my HSBC Malta debit card even though all details provided were correct as advised by my Bank. In the end I used my HSBC UK card when the payment went through without a problem
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Review by confirmed purchaser

Excellent prices

My partner and myself were looking to buy flights from dublin to Las Vegas for the first 2 weeks of August.
We tired everywhere!
The cheapest flights were looking at were 1055€ Each . Most online comparison sites were around the same price for this flight but this flight had no personal tv or sockets to charge our laptop/smart phones for the long haul flight!
We flew with delta last year and they were great so we were hoping to get flights with them again.
We rang around the American travel agents in Dublin and they were asking for 1330 each for delta flights.
That was a major no!!
So I just decided to check e bookers too see what they were giving.
We got the same flights the travel agents were giving for 1081 each.
That's a savings of 249!!!
The prices are great!
We were both very pleased with it.
Just goes to shop,
Shop around before you pay over priced providers/agents 😉
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Review by confirmed purchaser

excellent service, courteous and exact

Quick and courteous and very good deal. Will use more often
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Review by confirmed purchaser

Very efficient service.

Customer oriented service that was fast and easy to use. Every step of the process was explained, every request fulfilled.
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Review by confirmed purchaser

easy and straight forward ... exactly what I needed

Had everything I needed. Multi city searches and I liked the option where it saved my recent searches. Booking was easy and straightforward booked flights within a few ninutes ;)
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Review by confirmed purchaser

User friendly, good value, but hidden charges are annoying and regressive

Ebookers is a perfectly fine site to use for booking flights - pricewise it's among the most economical online travel agents, and has a name for itself, so you're not worried about someone taking your cash and running.They do have a hidden credit card charge, which is annoying out of all proportion to the amount, particularly as everyone knows how annoying hidden charges are, yet they do it anyway...
Other than that, happy to use them again - I actually just have.
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Review by confirmed purchaser

BAD EXPERIENCE

We booked a hotel trough your web site and called the hotel to check if the booking has been received. We found out that the hotel was fully booked and that our reservation is cancelled. We never received a note from you with a cancellation or explanation.
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Reply from ebookers.ie

Hi Mrs Danijela - we have not record on file of any contact from you or the hotel to date but have passed your details to our service team who will contact you directly to see if we are able to assist.
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Review by confirmed purchaser

very good website hassle free

used ebookers for the first time hassle free website

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Review by confirmed purchaser

Problem? No problem.

I needed to sort out a problem regarding booking flights for myself and seven others. Problem with site, so I rang the helpline. Got a call-back within a few minutes: problem solved. Assistant was very helpful. Thanks
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Review by confirmed purchaser

very straightforward booking - easy to use

Could not find any transfer options from Airport to Resort. I had to look this up on a s separate site. Overall very efficient.
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Review by confirmed purchaser

Great experience and service

Used Ebookers to book a full trip to USA including flights hotels and car
Easy and fast way to find what you want
And friendly customer support via chat
Al in all I am very satisfied ....
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Review by confirmed purchaser

I had no problems at all

I had no problems at all to book with them. The web site was easy to go thru and understand
(Im a french canadian and most of my friends don't speak english or not that much anyways) and i heard about them from my friend in Switzerland. Maybe the info about the cost of luggage could be show before/ explain better, before we pay everything. the info is very written in small size on the side of the screen and its only a link. for travelers, our backpack is important ;) But, Good job guys!
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Review by confirmed purchaser

Outstanding helpful people

I find the staff at ebookers excellent and well informed in their position to help other travellers' seeking good accommodation and flights in their budget range. Well done Ebookers and I have bookmarked your site to make further Europe bookings.
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Review by confirmed purchaser

great location, lovely hotel, highly recommend..

Brilliant location, lovely comfy room and the nicest showers. Very impressed with our nights stay and the girl on reception, Zsofia, was efficient and lovely to deal with. Only thing is hadn't any of their food so cant comment on that.

ebookers.ie Details

EASY & EVERYWHERE

Mobile sites and free best rated iPhone, iPad and Android apps with up to 65% off desktop hotel prices.

YOUR TRAVEL SPECIALIST WITH OVER 110,000 HOTELS

From discount hotels to all-inclusive resorts worldwide. No fees for booking, changing or cancelling your hotel.

LOW PRICES AND FANTASTIC DEALS EVERY DAY

With our price match guarantee we refund the difference if you find the same product cheaper elsewhere.

PACKAGE & SAVE UP TO €297

Save money by booking your flight & hotel together - an average saving of €297 per booking

SAFE, TRUSTWORTHY & ACCESSIBLE 24/7

Over 2 Million satisfied customers. Talk to our travel agents or use our live click to chat for sales and support.

About ebookers.ie

ebookers is one of Europe's largest online travel agents allowing you to book easier and travel happier.

Visit Ebookers

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