the first item was lost in post but ecigwizard sent another out after just a few days, my mother is over the moon with this item, and it was well worth the wait, fantastic customer relations many many thanks amanda x.
Recently made a purchase from ecigwizard ordered on a Monday morning and received my order on the Wednesday morning very fast and efficient overall experience very good keep it up ecigwizard
I would recommend ecigWizard to everyone thanks for your products and service
I'm genuinely amazed that I have managed to give up smoking - thanks to this company's product and service. No will-power has been required as I think I actually prefer vaping to smoking now! I started on their disposable one, which although got me started, was not saving me much money. So I bought the starter kit about 4 weeks ago and am now spending no more than about £1 per day on liquid refill - and I am always puffing away! Choice of flavours is great, delivery very fast and customer service brilliant. I would and do tell any smoker to switch!!!
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I ordered quite a few things from ecigwizard and every step was quick and easy.
I put my order in late in the afternoon and was very suprised and pleased when it arrived the very next day!
They kept me informed when it was being prepared to be dispatched and also when they dispatched the order.It arrived and everything i ordered was perfect and working fully.
I would use this company again without question :)
I found my experience with ecigwizard superb and hassle-free. I ordered mid-afternoon and my order was delivered the very next morning with their regular delivery service.
Their site is very well laid out with plenty of information and user reviews to help you choose the right products. They have a great range of liquids; from their own tasty offerings to other brands that are harder to come across in the UK. They also offer wizpoints rewards which give you discounts on your next order.
All in all, a very professional service which I would recommend to anyone.
I placed my order in the evening and it was handled/shipped the next day. Shipment came in a bubble wrap envelope in one week (to Finland) using standard mail. So far everything seems to work fine. I was a little worried if all the products made the trip without damage, because although in a bubble wrap envelope, the products inside (3x900mah battery, 3xliquid) were moving freely inside the relatively large envelope. So despite the comfortably cheap standard shipping price i do wish that a smaller envelope was used (or a little stuffing added) to reduce risk of damage during transit due to products clattering against each other.
Customer service was kind and helpful, also the chat service was very useful! The only hindrance was that when the "new user starter bundle" was out of stock the only info i could get from the customer service on the arrival of new stock was "soon". That's problematic since it basically means that it could arrive soon or it might not and therefore doesn't help nor answer the question really. I think the customer service should be able to acquire and provide a realistic estimate on when the product will be back in stock. Best would be (and better than many ecig shops i've seen) if there was an estimate (only if realistic of course) next to the "out of stock" announcement on the product page. It's now been 2 weeks and the product is still out of stock.
Since I was eager to switch to ecigs and didn't want to wait (waited for a week i think), i went ahead and sorted out what to buy if i was to order the starter kit included parts separately. Note that this is not a simple task for someone starting "ecigging" and although i did find most of the information out from around the internet, the customer service was helpful in this process (although they could've suggested another product / possibility to replace the out of stock one on initial contact <-hint :) ).
But as implied in the title, the overall experience was good, and the point's that i made in this review are meant as constructive feedback to help further enhance the customer experience. Thanks! Think i'll go and have a few puff's now :).
The Guys & Girls at eCig Wizard are Friendly helpful real people, they are genuinely interested in giving a great customer experience, NOT just doing a job and reading from a script.
Yes Mistakes happen, we are all human, but, it's how the mistakes are rectified
that set you apart form the rest. And in my case, Brilliantly!
Great products, Great customer service.
Many thanks from a now loyal Customer
such a great range of products, from mixing your own e-liquid to lots of choices of pre mixed flavours, and the atomizers and cartomisers are abundant, the easiest site i have used and i have been vapeing for over a year.
I've been waiting for my last order 14 days now. It has not taken this long before to get here (Finland). Also there have been missing container or leaking. 1/4 shipments came as it supposed to.
Some of the produckts are allways sold out, but two thumps up for good quality.
This is my second purchase and I can honestly say that it has been exactly how I like to do online purchases. Quick delivery, drama free shopping with lots of choices and easy payment methods.
Postage and packaging is decent, prices are reasonable. The only quibble that I have is stock availability however the item(s) that were sold out were replenished the following time that I looked so I am happy with that.
Would gladly recommend to friends and have already done so!
received my wick and wire 2 days after order, finally plucked up the courage to recoil my own vivi novas after buying dozens of the atomizer heads in the past. Really easy to do and works like a charm with the wick and wire, many thanks eCigWizard, I'll be back shortly.
i ordered the starter kit from e cig wizard. it arrived very quickly and the product was fantastic.
very easy to use, and the fluid lasts quite a long time. there are a variety of flavors available and im pleased to say i haven't smoked a normal cigarette for over a week now!
thanks e cig wizard!
Delivery was prompt to continental Europe. Price was unbeatable, communication exemplary, and the products I ordered lived up to all the internet hype they've created.
The mere fact that I'm reviewing ecigwiz is testament to the literally flawless experience which was ordering from them. I never waste my time with these things, but I'm so pleased with everything, I figured I'd share the karma.
Thanks so much ecigwiz!
Yes, of course, it is so: Pure professionals.
ECigWizards, always offers great news for vapers, with very competitive prices.
ECigWizards ........it is the best shop around the corner ... and nothing else!
Nice products of good quality.
Prices are reasonable.
Great selection of flavours.
Virtually the one stop point for your advanced vaping experience.
I would be a bit happier if their diy section was a bit larger.
One thing you could improve would be product catalog. I think differect product catergories should be more easily searched.
Really great products, great prices and super helpful people in customer service and fast shipping. I will be using them again and again.
The shipping rate is good but I am still waiting for my goods to be delivered to my door. It's not ecigwizard faults but the it actually stuck somewhere in my country postal sorting facilities. Good customer service and hey I just notice ecigwizard have an apps for iOS. The welcome's discount code also very welcoming!
My experience with ecig wizard has been outstanding lots of choice and very reasonably priced. Delivery was extremely quick even though I choose the cheapest delivery.
good service well packaged and quick delivery all in all good will use again.
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