Placed an order over the phone for a £250 graphics card after seeing it online. The chap I spoke to checked stock, took payment and the item was sent via parcel force 24 and I received the following day! I can't fault the service. It's worth phoning to check if they have what you need in stock despite what the website says - its the only way to be sure. Very happy seeing as the GPU I wanted was out of stock everywhere else in the UK!
I have used Eclipse over many years. They are local, well priced and helpful towards my needs. So after saving all my money from Christmas I wondered into Eclipse in January in need of pretty much a whole new system. Now I haven't really kept up with the new tech that is around so I approached a guy on the sales counter (he looked like a bouncer, but was friendly as could be)
I informed him of my requirements and asked what he would suggest. We settled on an Asus motherboard, AMD FX-4350, 8gb ram, 500GB SSD, a copy of Windows 7 and a few other odd ends. He managed to get it under £500 for me so I was a very happy man.
I assembled the parts once arriving home and have had no issues at all with the components I purchased.
Overall I found the sales guy I dealt with very friendly, helpful and knowledgeable. So for one will be going back when I need my next round of items.
I am a genuine customer and do not have any other affiliation with Eclipse Computers.
At first I was reluctant to place an order with Eclipse, however the experience I've had with this company is a complete contrast from the plethora of negative reviews I've read.
I ordered a 7950 HD but due to high demand was told that they did not have any in stock but would notify me as soon as they did. After a month of waiting (not to be seen as a reflection of stock levels in general or a lack of communication, there is / was shortages of this card globally) I contacted Eclipse that I'd decided to pay a bit more for a different card and asked how to pay the outstanding amount. After a straightforward payment via PayPal they dispatched my card and it arrived in a very prompt 2 working days, no quibbles whatsoever.
The card was sent with sufficient protection and packaging. I installed it the next day and it works like a dream, have not encountered a single issue as of the posting of this review.
They were very good at responding to my emails throughout and keeping me in the loop, I was treated with the utmost respect and as a valued customer.
Very competitive prices matching those of Amazon at the very least for products I'd viewed.
The only criticism I have is that their website has a very bare bones feel to it, lacking in certain features such as order cancellation or a password reset. However their customer service from my personal point of view more than makes up for this shortfall.
Terrible !!! No customer service at all !!! My stuff not in stock !! Still waiting after 3 weeks !! They have taken my money with no payment confirmation ! No dispatch date !! How can you treat your customers like idiots !! Bad bad bad
I ordered a racing wheel over two weeks ago, tempted by very attractive pricing. Two weeks later, there is no sign of my racing wheel. They didn't even bother to send me any update, when the weel will be available for instance.
It's only now when I checked them on TP, and suprise, suprise - I'm not th only one here.
i was warned about using this company but i wanted a cpu (i7 6 core) and these had the best price apart from ordering abroad so i bit my tongue & ordered the processor and some ram as well, after 4 days of waiting i called them and wasnt very happy with their customer service at first i felt patronised over the phone grr anyways this young lad told me the order was on hold as they needed to wait for the cpu to come as they didnt have it in stock? so he said it would be just two days more, & again i waited & waited it took almost two weeks to arrive and by then i was pretty annoyed i could of got it for ten pounds more expensive and got it within 4 working days from another company? anyways the packaging was decent and i did have a call from them telling me how long it would be so the customer service was ok i would still give them just two stars as the website was stating delivered in 2 working days which didnt happen and ive read and heard lots of bad reviews of them and bought against all of them and dont i regret it now.
Some companies go to great lengths to hide their customer reviews from the public! & Eclipse Computers do exactly that! they have people who work for them create fake FB profiles just to be able to put positive reviews on here & i know this as my brother worked for them uptill recently and was one of the ones who was doing just that.. NOTE most of the posative reviewers are new or only have made one review loool speaks volumes, These are an absolute terrible company and buy off them at your own peril i bought £600 worth of parts and was messed about so much and lied to as well as been spoken too like an idiot i wont ever recommend them or use them again BUT dont listen to me read the negative reviews....make your own mind up..
I was recommend to buy from here, I would buy again. I purchased a full computer to build myself, a few parts were out of stock but they offered alternatives that they out in at no extra cost. I was always kept updated with the status of my order by Stuart. The prices are excellent and the order was well packed.
Purchased a BitFenix Prodigy case from Steve at Eclipse Computers. He was extremely helpful from start to finish. I would strongly recommend this guy should you wish to buy any equipment from Eclipse Computers.
To the management at Eclipse: This guy is a credit to your company, and because he was so helpful I would be delighted in using your company again.
My local computer retailer, over the years I've nipped over more times than I can blink in a day and not once have I had an issue with service. Always friendly, always approachable and willing to help from the biggest to the seemingly smallest and rookie issues you may have with your PC. A big thank you from me!
i would defanatley recomend them bought loads from them unlike some online places these guys have got a badass shop so u know u got some one to talk to if the need arises bought a cpu i bent the pins the chap told me i vioded the warranty but still had it repaired realy help full wen i need something i call get everything put to one side and go pay and collect keep up the good work defo buy you wont regret it peace out
I've been dealing with Eclipse since 2000 and I'm still getting stuff from them now... so they must be doing something right ! I have always found the service to be first-rate. Never any quibbles about anything and always a good stock of gear to choose from. They are also very good at suggesting an alternative when something isn't in stock. I have bought all manner of parts from upgrades to complete systems . I had a system made and delivered for my daughter which turned up in a very respectable 3 days and a couple of DIY systems ( a quite excellent way of choosing a system ) both of which arrived the following day. I'm not sure that it would be physically possible for anything to arrive any sooner. The staff are always very friendly and courteous on the telephone and e-mails get a good response , often personally by telephone. With only one exception , ( a duff Video Card) everything I have ordered ( and there has been a LOT) has arrived quicker than expected and worked perfectly and the three systems are all working fine as well , as is my antique much-upgraded old system , come to that ! I really would recommend them highly
I bought half of my current system from Eclipse Computers, they were extremely friendly and when I phoned to ask about my order they tracked and made sure that I received my parts the next day! The prices were a lot more competitive than other computer specialists and I found they had a lot of the parts I wanted in stock. I would recommend Eclipse computers to other people building their systems.
Went to eclipse and got my self a GTX 550TI and after a week it failed on me, went back and they tested for free and found out that the GPU was dead. they give me credit that allowed me to buy the ATI 7770 black edition for the same price XD
Happy all around Good shop and great prices will continue to trade with them XD
Nice bunch of guys, I ordered a motherboard bundle and ordered the wrong type of motherboard. They nicely resolved my error and at a very fair price, I would use these guys again! The owner also said I was thick, smooth and lusciously creamy
I ordered an motherboard that I needed asap and wow you delivered the very next day. I was speachless. I was well spoken to very clearly and friendly, I knew that I was speaking to some one who understood me from the start. I have brought a few items from this company and have found this company to do there best not to let you down in anyway. I am a buyer of software and componants for a company and I will be reconmending you to them to buy from your selfs. So keep up the way your company is going and very good luck in the future. Many thanks to all ( Steve & Mike
Really good guys polite friendly and throw in a upgrade fan for the same price due to stock being sold out. Pleasure to use them never had problems with them in the past have used them for over 15 and going. I recommend the site to many and with my delivery came with in 7days. Keep up the good work guys and Steve all ways a pleasure speaking to u and you're staff.
I purchased the components for a gaming PC and was going to build the computer myself. However found out that actually they do a system where they will build the machine for you, for no extra cost.
So let me explain my experience for you. Firstly, I spent approximately £1000 on this computer, a number of the components that I ordered were actually out of stock (not listed on the website) and they were unable to obtain the parts for over a month (WHAT?) and there was no guarantee they would even have the parts then. All of the alternatives were cheaper as I could not afford more in my budget.
Secondly, even the alternative parts were often out of stock and I had to wait for them to be delivered to the store as well. My computer was sent out weeks after I was initially meant to receive it. The only thing that stopped me complaining about this organisation sooner was they actually had ONE outstanding member of staff who did end up giving me a better PSU than the original one I asked for, for the same price as the original one due to it being out of stock (shocker that).
Finally, I opened my computer up today due to my PSU fan running on idol at 5500 rpm. The noise of this is ridiculous and it does indeed shorten the life of the fan. Opening the pc was not a problem, however I soon realised the problem was with the sensor on the PSU fan. The easiest way to resolve this would be to buy a new heat sink and fan. Only to find out that actually the muppets at Eclipse Computers have GLUED every single component into my motherboard. If I now want to replace anything in my pc, including the CD drive, fans, graphics cards etc I have to apply heat to my computer to try and melt the glue.
What would normally be a £40 quick replacement job has turned into a whole lot of hassle. Would definitely not recommend using this company at all. Shoddy business model with no interest in their customers at all.