I was looking for a specific product and lowest price was my primary consideration. Not only did I get the lowest price for my purchase, I was pleasantly surprised to also get timely communication as to the status of my order and prompt shipping. The product arrived arrived on the day expected in perfect condition.
They have a great website. Very easy to order. The unit came in quickly and in perfect condition. They also have the lowest prices on the web. What more could you ask?
I would recommend this site to a friend
The service was great. The personnel I dealt with were helpful and courteous. The only thing that they could have done better at was to be more up to date on what the customer will expect who in ordering outside of the USA. As a newbie ordering from USA I didn't fully understand the procedures for customs, brokers and tax. If I had to do it again I would have had it delivered close to the border and brought it across myself thus saving me shipping and brokerage fees. I am however still saving $$$ and am very satisfied with the product.
Ordered a Fantech HRV for my home and your company had the best price on the internet. After I purchase my items, I quickly received tracking information which allowed me to follow the delivery of my order. Package arrived at my home in less than 5 days and the packaging was still in excellent shape. Great job, thank you!
Ecomfort doesn't really know how to deal with consumers. It looks like they mostly deal with contractors. They did not send the item I ordered until I called them a couple of weeks after I placed the order. The item was scratched so I returned it. When they didn't send another after a few weeks, I called and they said that it would now cost extra for shipping. Finally convinced them to send another one. What did I receive? The original one I sent them. Eventually the sent another after two more phone calls so I'm finally satisfied. I probably heard the same Tom Jones song about 8 times sitting on hold.
The Prices were the best online... or anywhere for that matter. When I mentioned the price of a new furnace/ac package from ecomfort to United Heating and Cooling, they straight up said, "That's a great deal, we can't compete with that."
I ordered a UDAP75-AA2 furnace for LP gas, but received a unit for natural gas. After repeated phone conversations over the course of the past two weeks I have yet to know of when it will be resolved.
Fast delivery of initial order, but unacceptable service to correct the wrong order being shipped.
Ordered a number of items to finish waterproofing a custom tiled shower. After shopping it around at local box stores, distributors, and other online sellers, eComfort had the best prices and the convenience of checking out through Amazon. Everything was delivered promptly and was as described. I would definitely order through them again and would recommend to others as well.
My October 2013 order for a Mitsubishi mini split arrived well packaged but was missing the stand on which to mount the condenser unit. I phoned the toll free number to report this but still have not received a call back or email concerning this issue. This charge will be disputed with my credit card company and the condenser stand reordered from another supplier if it is not sent immediately. Its holding up the install process. I can't recommend this firm at this time.
I have bought a few items from eComfort and even when I have experienced returns and refunds, they have consistently delivered and been very responsive. I plan on continuing to purchase items from them moving forward.
Great site to use, great price, item ordered on a Saturday and arrived on Wednesday!!! The item was exactly what I needed and worked perfectly as advertised! I would definitely order from eComfort.com again...very convenient (especially since I can't find this item anywhere locally where I live)!!
This was my first experience with eComfort. I chose them because they had the item I wanted at the best price and offered free shipping over $100. I was impressed with how fast I received my order since most of the time when you get free shipping you also get lengthy ship times. I ordered on a Saturday and received my order Wednesday morning. Also, the web site is easy to navigate which is not always the case on some sites and the checkout was also a snap. I had no issue with my order so I haven't tested their customer service, but I plan to purchase from them in the future so I may get that chance.
Purchased a 70,000 BTU Goodman furnace from eComfort.com and It came right away. I installed it myself in three hours and it worked perfect the first time. The conversion kit was a little pricey , but the furnace is great and I would buy from them again.
I ordered a furnace and it was processed right away. The truck arrived less than a week later and the deliverer unloaded it and put it on our garage. Great price, great service and no tax! We will definitely use use ecomfort again.
My latest purchase from eComfort, Eternal Hybrid Water Heater, was as expected....best price, delivered on time and met all of my expectations.
I recommend eComfort products and accessories to all of my friends and family.
I was able to compare all the products I was interested in which really helped me make the best decision. The price was great, but the stand out thing was the shipping. Ordered it on Wednesday and received it Friday! Only negative was the some of the coil fins were bent. Not a huge deal but not perfect. Will definitely use them again.
I had a pleasant experience ordering my mini-split unit. eComfort.com had the lowest price i could find online for the unit i was looking for. After placing the order i was contacted by customer service letting me know that i hadn't ordered line sets to go with my unit. I already had line sets, but it was good to know that they were looking out for me. Overall i will save thousands of dollars, thanks to eComfort.com.
Highly recommend this website. They offer a large selection of products at amazing prices. The have fast, reliable free shipping as week. I will continue to shop with them!
I was able to track the product arriving very quickly and little to no effort on my part. This is how online ordering ought to go. Will look forward to EComfort on all my future plumbing fixture needs.
The kit came exactly as expected. The web site had all the needed specs for the parts. The price was competitive but still a little higher than reasonable.
I called on 10/21 to order GMS8 - 80,000 BTU - Gas-Fired Furnace - NG - 80% AFUE - Single-Stage - Upflow/Horizontal - Multi-Speed model GMS80805CX. I wanted to get information on the furnace and make sure I had the details before ordering. I called back on 10/22/2013 and place order. I was told this would ship on Friday 10/25. I called back on 10/23/2013 to confirm all was well. I was told it would not ship until 10/28. I called back on 10/28 and was told it would not ship until 11/04. I asked to speak with management and was told I ordered a model specific to California and that was causing the delay the model for all other states is GMS80805CN. He said he could switch my order to the correct product at no additional cost. He told me it would ship out on 10/29. I called at 4PMEST and was told it would not ship for another 3-5 days. I asked again to speak to management who told me it should ship by the end of the day. This is a circus, the person who answers the phone is not sure of what is going on. I was so excited when I placed the order and that since has chanaged to wishing I never chose this company.
Ordered two mini splits from them. Ordered over the phone. Customer service was great! Search the Internet for mini splits and they were the cheapest and included free shipping. Everything received as promised. Will use again.
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