I have used EconomyCarRentals many times, when I have hired cars in many countries in Europe and have been always very satisfied . Last summer I caused accidentally a little damage to the hire car . I made and sent all necessary documents to EconomyCarRentals and after their processing they refunded to me the excess amount. The most important thing is, that you make a good damage report with attachments, they need to.
I rented a car this summer in Bologna with Economy Car Rental. On arrival the car was not available, and no record of my booking was found at Firefly, the company that should have provided the car.
Economy Car rentals simply put the blame on Firefly and left me standing in the cold, forcing me to rent a car at twice the price.
A promise was made to see if they could get a refund from Firefly for me, and my reservation fee of 24.95 euro would be refunded. Both never happened!
Five months, and many emails with just as many apologetic replies later, still nothing has happened.
My advice is the NEVER RENT with Economy Car Rentals. They are frauds!
For our trip to Catania, Sicily, we booked a car fromeconomycarrentals site. The booking was through Buget, we received our contract, paid the deposit (actually deposit appeared to be the economycarrentals' commission) and...
When we arrived at Catania airport and following their instructions (sorry, no local agent was there to welcome us) we contacted Budget desk and was transferred to Avis desk.
My surprise was when I was present with invoice for €260 instead of the already agreed and vouchered amount of €146.02 + on the top of this the proposed almost compulsory extra insurance for €320 and not questioned charge for a full tank of petrol).
Anyway, the difference was so ridiculous, that I had to reject it... which almost ruined our holidays.
On my enquiry there was an email reply that the issue has been sent to Budget's attention. The explanation from Budget was: "Budget informs us that there was a system issue with the prices at their rental station."
At least the deposit has been recovered
Affordable rental booked throug Economy Car Rental. I disliked the cloak and dagger regarding the insurance & petrol costs. When I made the booking, I was quoted €47; that was with 0 excess, insurance etc. I was under the impression (printed all booking paperwork) that insurance was fully comprehensive. However the insurance was standard. I was asked to either pay a €33 charge for fully comprehensive or have €600 deposit held. Then came the fuel cost, so in total I was charged €141 instead of the €47 quoted. It would have been nice to know these added costs up front as I did call several times to find out what the catch was with the price being so ridiculously low!! Yes the car was clean, we didn't need additional fuel & should anything have happened we wouldn't be hit with an exhorbitant bill, but I feel misled in the inital quote.... Overall we did save compared to if we didn't rent the car, but I would have liked to know FULL costs in advance!
Die kostenlose Anlieferung zum Hotel funktionierte einwandfrei und das Auto war in tadellosem Zustand. Das Auto war fast nagelneu (erst 5000 km) und zudem ein Diesel - also recht sparsam. Auch die Ortsbeschreibung für die Abgabe war sehr gut.
The service provider Avis was especially helpful when we were returning the car. We were running late because of traffic and were afraid we were going to miss our flight. The service rep helped to get us going quickly.
We where met by an agent in the airport filled out the paperwork then taken to the car and was on the road all within 15 mins .great service and very easy from start to finish.
At the end of the rental period the car was parked up in the airport locked and off we went no trouble at all would recommend the company to anyone Thanks
I have used EconomyCarRentals many times during the last six years and it has been a very good experience and I have allways payed the exact sum för the renting witch was an my voucher. A couple of times I have been asked for extra insurens but I have allways denied and sometimes been asked to leave a deposit which I always got back when I returned the car.
This time in Madrid I was advised to Firefly Car Rental. I was not asked for any extras at the desk so I thought that the amount of my voucher was what I should pay plus petrol! Unfortunally I did not check the contract before I leaved the office because I was in a hurry!
When returning the car after two weeks there was luck of professional staff and long que at the desk so the lady who took my carkeys promised to send me a copy of the contract with email. After one and a half week I haven´t still got the copy of the contract! My creditcardcompany has billed me an amount of 170 Euro more than I should have payed so They have cheated me with a lot of extras which costs me 170 Euro more than expected and I have no opportonity to see what extras I have been billed for because I haven´t got a copy of the contract!
EconomyCarRental must stop using this FireFly Car Rental company because I have seen in these reviews that outher customers have been cheated like me !
Many times I have rented a Car From Economy car Rentals in Warrington. They are located at Bridge Foot on the Knutsford Road, and always are ready and willing to serve me when I collect a rental vehicle.
The time to wait is very limited and their staff always act very professional with a caring image which amplifies the concerted efforts that they provide in ensuring the customer is always placed first.
Well done to Warrington Economy Car Rentals, keep it up.
I was impressed how easy was the service i had and the quality of cars i was offered with really excellent value.
I won't hesitate to deal with economy car rental again.
Good luck and wish you the best.
On initial reading of rental conditions on the internet it was stated that the insurance for going to Spain from Portugal was inclusive. However on arrival at the rental desk near Faro Airport I had to pay a supplement, and no matter what I said about what I'd read beforehand I still had to pay.
Good car, good service. Except for paying 160 euro for full tank petrol that's not needed. Why can't customers have 1/2 tank and they can refill if needed. I think 160 euro for 7 seater Peugeot is a rip off
I wasn't looking for a fancy car but just to rent a car paying a right price... (in Italy usually rent a car is not cheap like in north America...) well EconomyCarRentals found me a great deal..... Thanks
We have used ECR 3 times; Manchester, Boston US, and Vienna. They have always found us the best deal and I haven't had any problems with the booking. We normally rent a C Merc or equivalent and have picked up and dropped off at different sites (but never different countries). They used Europcar at Vienna, which was a long walk from the airport ( but they all are) and our taxi driver did not know where the car rental centre was. But that is not ECR's fault. I would recommend them to a friend; or at least suggest they have a look at the website.
This was the first time I booked a car from a European agency. It really is cheaper than renting from the USA.
I booked a Ford Fiesta 5 door manual, paid extra £60 for a sat nav. I got a Holden Commodore 4 door without a sat nav...as I was travelling alone I had to go and buy a satnav. Atlas said that they would buy the satnav off me 74AUD, as yet no money has been refunded to my MasterCard.
I feel peeved that I had to pay extra for something that was not provided but I suppose I did get an up graded car. We needed to put child seats in the back but the essential hooks were not in the fixings.
Nice people, they were pleasant and I would use them again.....also recommend to friends but sort the sat nav problems out...PLEASE!
We tried to
I HAD A SMALL ACCIDENT ON THE CAR THAT I RENTED. I HAD TO PAY 200 E FOR THE ACCIDENT TO THE RENTAL COMPANY. ECONOMYCARENTELS HAVE NOW GIVE ME BACK THE MONEY. IT TOKED ABOUT 3 MONTH WITH A LOTS OF POST AND E-MAIL FOR GETTING THE MONEY BACK BUT I AM SATISFIED THAT IT WORK AS THEY WRITE.
When i got at the airport nobody was waiting for us, as i was used to when using other companies which were even smaller. In the end found the office of the car rental provider and it took probably an hour or more until i was finally able to get the car, after a 5 hours flight plus other many hours spent before the flight, it is not exactly what you need.
The car rental provider wanted to initially charge me 500Eur instead of the 287Eur i had to pay according to the voucher i had from economycarrental. Why? Because they said that i hadn't paid for the infant seat and also for the Insurance, even though i had already paid for full coverage insurance and for the infant seat.
In the end after getting really tired of their explanations, i agreed to pay an extra 50Eur for the infant seat so i could just get out of there and mind my own way. They claimed that economycarrental offered me a rate for the infant seat disregarding their rates, which were higher. After all this trouble, they haven't even gave me a proper infant seat, for a new born, but a child seat, which of course i was unable to use it. Considering the car provider was Hertz, this is really disturbing as i was expecting more from such a company.
The car wasn't really clean, inside you could still see dirt on the carpet, the seats had stains all overs, however it was a low mileage car(16k km) and 2012 model, at least it didn't smell being newer.
Overall i wouldn't say it was a bad experience, but i have been treated much better by smaller car rental companies, the only good thing was the newer car, otherwise nothing good to say about it. The Hertz staff was ok but they could definitely improve their Customer Service.
Economycarrentals ? i would recommend it to my friends due to their good rates, but it looks like it's a lottery when it comes to the car rental provider, perhaps economycarrental needs to have clearer terms with their providers in order to avoid any misunderstandings . I have booked again another car using them , i hope the next experience will be better, otherwise it will be my last time using their services.
When I picked up the hire car with a full fuel tank duly charged for from Alamo the reception ( by the way is not in Manchester Ringway airport arrivals area as per the website info;) the rep; told me to return the car with an empty fuel tank?? ,
This is the opposite advice given by Economy Car Rentals the group who I booked the hire car through who state that the car should be returned with a full fuel tank.
Not wishing to run out of fuel on my drive from Scotland to Manchester and to comply with Alamo car hire requirement, I had around 100 miles of fuel left in the tank according to the car info; instruments.
Not a bad rort if one can get away with it as I would guess every one returning the hire cars would not be running on an empty tank and Alamo would be at an advantage, less fuel to fill up for the next client yet charge them for full fuel tank.
EconomyCarRentals, really the lowest fairs. No extra charges. We rented a car for little over €100/week. Enjoyed it double! :)
The booking, pick up and drop off, of the car I booked, so simple (and possibly even pleasurable). I had been to Cyprus a few times and never had any problems, but have always felt that I've been ripped off returning the car with (sometimes) half a tank of fuel still in it, or worse wondering whether I'll get to the airport without running out of fuel (that's scary)! Thanks to the "fair fuel" option none of that was an issue.
From being met at Paphos airport to returning the car at the end of the holiday, at no time did I have to queue or wait. Finally, when I checked my credit card bill and saw that the price quoted really was the price paid (within a Euro two, which I put down to exchange rates), has left me with such a good feeling.
Well done Economy and well done Hertz.
För andra året i rad nyttjar jag Economy car rentals för en hyrbilsvecka på Kreta.
Utmärkt och framförallt enkel procedur vid hämtning och lämning.
Uppgraderad från enklaste biltypen till en betydligt större.
Inget förtäckt hot om extrakostnader och självrisktillägg som fler av dom större bolagen praktiserar.
Bara det man vill ha och inget mer .
I got the money refunded ( I contracted a full insurance) Nevertheless you should comply the requirements ( police report, photos, car rental damage report, ....) You must chaeck the conditions, but if you abyde by with them, then they do not hesitate in refunding the money.
EconomyCarRentals war bei weitem der günstigste Anbieter für meinen Kroatienurlaub im September 2013. Der Service bei Anmiete und Rückgabe war effizient und unterstützend. Abwicklung der Kosten war fair und entgegenkommend
Very friendly and efficient customer service when I picked the car up and when I returned it. Overall excellent value and I plan to use them on my next trip to the UK/Scotland
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