This company are pathetic, the most unrespectful, incompotent, conning, chancers you will come across online. They take your money, then ignore you for weeks on end, then when they eventually respond they make up nonsense stories, as explanation for your item having not been delivered. They simply don't care one jot. I still have not received my order & they have decided to ignore me again.
I am now writting to the Sale of Goods Act, to make a complaint as should you: It is your right to make a complaint to the Sale of Goods Act, stating: The seller is legally bound to deal with the item, regardless of whether they are acting as a third party, as they are your point of contact - & as such they are resonsible for the items, as you have proof of purchase, which will be shown on your confirmation receipt mail or your bank statement.
I am claiming £200 from them as they delayed my film shoot, as my items did not arrive on time.
I would advise anyone who feels agrieved to do the same, as it's the only way to get ecrater & other dodgy online sellers off-line. & so protect ourselves in the future. I will be repeating this email in as many review strands as I can find - One honest review for each day that my order does not arrive. I don't mind doing this everyday. It makes me feel a little less angry at the way they have treated me.
Sean found this review useful
This company is a scam, DO NOT BUY FROM ECRATER!!!
The reseller accepted my paypal and then jerked me around stalling with various emails convineintly taking me past the 45 days to file with Paypal for a refund.
Im now out $$ and no product and no assistance from ecrater.
DO NOT BUY FROM THEM EVER!
I ordered a product through this website over a month ago. Upon contacting them via email, they do not respond or offer to suggest a resolution. I paid for an item and have yet to see if it materializes. I would never, ever use this site again. I'd rather go through another side and pay 10x as much.
I enjoy buying on ecrater and I have never had a bad experience with purchases made there. When I find something of interest I will first check out the seller’s feedback. Next, I click on the “about,” “terms,” and “contact” information at the bottom of every seller’s ecrater page. That gives me a sense of a legitimate seller or not. If the seller has not filled out those fields, I move on and don’t buy. I frequently will ask the seller a question about an item I am interested in. The response and response time tells much about the seller. So, you see, it is not too difficult to determine if you are working with a legitimate seller. As I mentioned, I have never had a bad experience buying on ecrater. You just have to be willing to pay attention and not expect ecrater to do it for you.
I do both - buy & sell on ecrater & I've been delighted with how it works. As a buyer, I make an evaluation of the seller based upon feedback, the store update DATE at the bottom of the main page, the information provided by the seller (exp. link to former eBay feedback if they once sold there), other connections they provide such as FB link etc.- this helps to determine type of seller. Do a few minutes homework & you won't be sorry. Always pay using your credit card in the event of a problem & enjoy the fact that you are oftentimes getting a real bargain compared to what eBay & other sites have to charge.
It would not be accurate to tar all the vendors with the same brush, and I am sure there many honest and dependable vendors who sell on eCrater. However, eCrater's business model is that anyone can list an item for sell and the buyer is responsible for validating the seller's veracity and integrity. eCrater makes no claim or provides any resolution to complaints or claims. Any vendor wishing to scam their customers would naturally flock to this web site. So, to counter the claim that the buyer needs to perform due diligence before purchasing and to review the comments is a poor excuse for supporting the model. That would mean that some one has to get cheated, write a review and then expect future customers to read that review. Also, any new seller would not be able to sell anything based on that premise as they would not have a review to stand behind.
My advice ... avoid eCrater and use businesses that protect the buyer through some process of verifying the sellers authenticity and honesty (e.g., ebay or amazon.com) and offers the seller some resolution for fraud. eCrater does none of this.
Lisa Nobodywalksinla Heine found this review useful
I bought a $300 dance pole and did not receive my item. The seller did not return any of my multiple emails, nor did pay pal do anything about it. I opened a dispute through pay pal but they arent doing anything. There is nowhere to report this seller to Ecrater either. It seems they do not care about their customers. I would stick to Ebay because at least you are protected.
If you do your homework you can buy safely on ecrater and find some very good deals. I like ecrater bc the sellers are not encumbered by listing fees and they can pass their savings on to buyers. Ebay has become a forum where the prices are sometimes higher than in the stores. Why would anyone pay MORE than the MSRP for a product?
As a buyer you need to take your own precautions. I ALWAYS check seller feedback. That means not only looking at the total score, but the written feedback as well. A seller can have a fairly low score and yet be a great seller. Check out why buyers have given sellers a negative rating. More than once I have seen a seller punked for things beyond her/his control. For example, I have seen negative reviews bc a product fell apart after a short time. Come on, folks! A seller has no control over how well a product is made unless it is a homemade item. Or buyers who are unhappy with the time it took for their item to arrive...even though the seller shipped the same day or the next day and/or the buyer chose free shipping. If you want your item right away, pay to upgrade the shipping!
Also keep in mind that people are much more likely to leave feedback when they are unhappy. How many times have you called a company to thank them when the cable installer or the power company person gets there on time? Probably not many. But if they show up late or not at all... You get my point. Some buyers misunderstand the rating system. I cannot fathom why some buyers give a neutral rating to a seller who has done everything right.
There is no reason why you should not buy on ecrater if you see something you want for a price you think is fair. Use PayPal to minimize your risk. Paypal has been sued into doing the right thing. Thus, if for some reason the seller does not come through, PayPal will refund your money.
Lisa Nobodywalksinla Heine found this review useful
I read a bunch of reviews on here, and noticed that a lot of buyers are complaining about eCrater.com.
eCrater is a great website for both sellers and buyers. There are no fee's if an item sells, and there are no buyer premium fee's like on yardsellr.com.
I've been selling on eCrater since 2010, and although my sales are low I still strongly support the site, which is a great eBay alternative or just an additional online marketplace to sell at.
Buyers on here who left all the bad reviews about getting ripped off, got no response from a seller, or got bad items, it's kind of your own fault.
Best Tips -
1. ALWAYS CHECK A SELLERS FEEDBACK, and not just on eCrater, ON ALL ONLINE MARKETPLACES like Amazon, eBay, etc. Don't buy from new store that have no or neg. feedback.
2. Go to their CONTACT ME page. If there is no contact info, common sense is not to buy. Contact the seller with any questions, comments, or requests, and make sure that store/seller is not a con.
3. I know Google Checkout is the default payment method for eCrater, but if your still unsure about the seller, then ALWAYS PAY USING PAYPAL. Should anything happen, file a case against the seller.
I bought a book through one of their sellers because it was the least expensive online. Dumb move. I've been shopping online for nearly 10 years, and I've done some stupid things, but when there's no order verification, no way for the system to intervene on behalf of the customer, and no repercussions for unresponsive sellers, you should know it's a flawed system.
It's now been more than 2 weeks and I've heard nothing from the seller. I've contacted him through Google Wallet twice, the second time to finally request a refund since I'd not been told whether the order notification was received, whether it had been shipped, or anything.
If I don't receive a response even to my request, I'll enter into mediation with Google, and then see where I have to go from there.
Maybe eCrater is "totally free" and puts you into direct contact with sellers, which is a great concept, but it needs to set up a way to hold those same sellers accountable when they don't deliver--figuratively or literally.
I placed orders with 6 different sellers at one time on 3/24/12. I got no feedback from ecrater that the orders had been placed and the items were not removed from my cart.
When I tried to find the sellers, I discovered that there is no way to contact them via ecrater & no way to report a problem. Luckily, I had used PayPal to pay for each order and PayPal provided their email addresses. I sent an email to each seller asking if they had received my order and payment.
Here is how each order has progressed since then:
* The payment for one order was immediately refunded by the seller via PayPal.
* Three of the other sellers responded within a day or two and said they received my order and payment.
* As of today (3/30/12) I have already received two of the orders I placed.
* I haven't received one order yet from one of the vendors who told me they received my order and payment. It is supposed to be on its way, though no tracking information has been provided. I have sent a follow up email.
* The seller of the last order has not responded to me in anyway and I have emailed them twice now. According to PayPal, this seller did receive my payment. I have given the seller till tomorrow to respond before I contact PayPal to request an investigation.
I gave ecrater 2 stars only because the service has great potential and because I have received some of my orders, but I really don't think I will use them again.
KG found this review useful
Within a week of placing the order my beautiful sterling silver icon arrived
in the USA from Greece. The price was excellent, the quality exceptional, and which surpassed my expectations; a treasure to be passed down from generation to generation.
My advice, if you seek quality and craftmanship at a reasonable price for a work of art then go to the source. 0f course, icons made in China are cheaper, but you pay for what you get.
I do not leave reviews but felt today one was more than justified in this case.
Thank you, Mike, and God Bless Greece in her hour of need, and I
wish you good fortune and every success for the future.
I agree it may not be ecrater but you shoud be just as responsible for the sellers as well, i bought something from Bonterra on your sight and when i had problems with the second item after returning the first they basically told me i was an idiot because 2 of the same items couldnt be bad. Thats great customer service. I contacted the company that made the product and they wont bother looking in to it. In fact told me i was a lousy customer for tryinmg to report it.
I have frequently shopped online for years. My experience at eCrater was the first time I have ever felt thoroughly scammed. eCrater offers no protection for buyers, unlike Amazon or eBay. What I was shipped something entirely different than what I ordered and now I have no recourse. I will never shop at a store from eCrater again.
The site provides an online marketplace, similar to eBay. However, it offers no protection for buyers and little advice when an issue occurs between a buyer and seller.
In my view this puts buyers at risk and encourages unscrupulous sellers. I'd advise anybody planning to use this site to look elsewhere, unless you already know the seller you plan to purchase from.
In my case, the item I bought still hasn't arrived 3 months later. The only advice offered was "raise a dispute with your credit card company". It looks like I'll never see the item I purchased or my $50 ever again.
KG found this review useful
eCRATER.com is a free online portal for sellers & buyers, of which i am both, it's a totally FREE service & have been using it for years without incident, these idiots below leaving negative feedback for a company that simply provides a free service are, well as i said above, total friggin idiots.
got most negative experience from day one. i am going to put a big black cross on this name forever.
Also if you read carefully through the previous reviews - 90% of positive ones are from sellers because eCrater is sellers paradise. You can sell sh1t from any sh1tty country in the world and then laugh - buyers are total morons (look the one from mexico just wrote it here, see what I am saying now).
Yeah. I was total moron for £1.29. NOT ANYMORE. Hasta la vista muchachos
Since eCrater is not responsible for any of the transactions (which I did NOT know at the time I made my purchase), I believe this gives sellers more leeway to act in unethical ways. Not only did the seller have poor communications in regards to my item, but when the item did come, it was received in POOR condition for a "new" item and there are signs about the item, like missing words that were supposed to be printed on the item, the apparent "skipping" on some of the tracks of the CDs, as well as the overall general aesthetic that indicate that the item could be a fake.
In other words, I learned my lesson. Not only will I only shop established sites like Ebay or Amazon, where they ARE held accountable for sellers actions, but I will never let a price that seems too good to be true get me again.
eCrater NEVER AGAIN.
This is a company that clearly does not understand the laws of agency. In the United States you cannot sell their good without taking some responsibility.
ECrater thinks that they are entitled to a pice of the sale, but do not have to be at all responsible for swindlers and shoddy products.
KG found this review useful
Rule #1 : dont buy from international sellers.
Rule #2 : use paypal. buyers are almost always protected.
Rules #3 : dont blame ECRATER for anything. blame yourself for buying from a suspicious seller.
Rule #4 : not all sellers are bad.
We have to say that you buyers are complete Morons period! Your blaming an online service provider for what other people are doing. How stupid are you people! Its not Ecrater scamming you, its the seller. Ecrater has NOTHING to do with how the seller operates. But you cry like a baby and blame the wrong people.
Sellers have legally 30 days as per the mail order laws of the United States to ship a product out. A large number of you people file non receipt chargebacks 30 seconds after you buy a product (some not all). You blackmail sellers and try to return defective merchandise what was yours not the sellers.
Every single review that is negative is all about how moron buyers got scammed. So what do you do first, is blame a 3rd party that had nothing to do with the sale. If your going to blame someone blame the seller. You really think Ecrater has the time to go through hundreds of complaints.
Just file a dispute with the payment service if you havent received the item within 30 days of the purchase. Your not going to be out any money whatsoever if you use your credit cards. You have 180 days to dispute a non receipt purchase. Even if the seller has the money, its PayPal that was the one that charged your credit card, so they are the one's legally responsible.
So stop crying like a bunch of b*tches!
Ordered a product, never received confirmation, never received product. The seller e-mailed me 3 weeks later after I put in a claim with paypal to inform me the product was out of stock. Luckly I used Paypal. They reversed the charge. After the fact the seller sent me an e-mail wanting my Paypal account info to send me a refund. Are these guys for real? STAY AWAY FROM THIS SITE, unless you like being scammed. To bad I can't give it 0 stars.
eCRATER is like a giant shopping mall, with thousands of different vendors. Just look at the feedback for the vendor that you are thinking of buying from----if their feedback is good, then you will undoubtedly have a very good buying experience. There are thousands upon thousands of vendors there with perfect feedback. Buy from them with confidence. I have!
eCrater is a selling venue such as eBay and or Etsy where sellers list their products to sell to buyers. eCrater does not sell the items, set the price or ship the items, that is the responsibility of the seller that you purchase from. If you don't want to be scammed you have to do your homework, check feedback, check to see when the store has last been updated.There are scammers everywhere, even on eBay.
I've been selling on eCrater well over 3 years now and have had no problems. They have helped with any support problem that I have had in a very timely manner.
I bought DVD's from a seller and never received them. eCrater would not help, telling me to contact PayPal and file a complaint.
eCrater is a breeding ground for criminals and they don't care one bit. I would recommend telling anyone who is thinking about using this site to most definitely NOT!!! Rating is 0 out of 5 stars not 1.
I both by and sell on Ecrater and have found all of the sellers that I buy from to be friendly,professional and sellers of quality products. I have read some of the bad reviews below and say boo hoo! How can you blame a whole site because you had a bad experience from one or even two sellers, mostly because you were too busy and in too much of a hurry to ask questions and check things out for yourself. I too have been ripped off on the internet sellers (mostly from Ebay). Saying you will never find a bad seller is like saying you live in a crime free neighborhood. Bull!!!!
I have found both Ecrater and Ecrater sellers to be helpful and professional.
An excellent site. Easy to navigate (except for the shipping matrix). It is free. You can add several pictures. Can have UK and Australian stores easily if you want. Good customer service. People need to remember that they are rating the site not individual sellers. One bad seller doesn't mean the site is bad.
I like almost everything about eCrater. I especially like that I can list an item indefinitely for no fee and that I have unlimited free listings. Of course, there are "tweeks" I would make if I could to the way listings are done, but overall I'm pleased with eCrater.
I love the eCrater marketplace, I both sell and buy there and have yet to run into a dishonest person, but let me say this there are bad people at all selling venues, not just ecrater so be aware when you buy, always use paypal or google checkout, never send cash or check, make sure you can be in contact with the seller at all times, do they have a phone number you can contact, how visible are they on the web, did they just set up shop and thats it, are they a qualified seller,..... these are all questions you should ask yourself. Google the store see whats going on with them.
It's insane for people to rate eCrater as bad when they should be rating the Individual sellers that ripped them off for the deed. Ecrater does nothing more than provide a site for people to use. They don't sell anything or receive kickbacks, Nothing! eCrater makes it easy for people to have a store presence online. That's it. When they find out about a reported scam or fraud they investigate and remove the offenders.
Ecrater will serve to send email notifications, but they are not involved in actual transactions between a seller and a buyer. That's between the parties involved and the payment acceptance gateway used.
These bad reviews are unjust and anyone considering using eCrater should know that you can't find much better. You get free unlimited listings that never expire, each with 10 photos per item. eCrater uploads your data feed to Google for you and provides storefronts for you to optionally sell in the UK and Australia too!
Any site you visit will have bad people on them at some point. To say Buyer Beware or that bad people can take your money - couldn't that apply anywhere? You have to be on point for your own behalf before you hand over money to someone. Buying online is always a trust issue. Doing your own homework first will help you stay on top of things. Look for seller and store reviews and check feedback. Be responsible for your own mistakes rather than simply blaming a site that is ranked in the Alexa top 1000.
I am a seller and pride myself on doing the right thing always for my customers! I have good feedback and repeat customers. Don't bash all sellers or eCrater for a few losers who are going to be that no matter where they go!
One experience with ecrater seller. Seller was using a legitimate/trademarked seller's name. Did not receive product. A scammer??? BEWARE!!!! Contacted PayPal for money back.
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