Phoned them to confirm delivery (they use their own lorries) , stayed in all day, they did not turn up. No phone call to let me know they would not be coming.
Also the product was wrong colour.And one product was the wrong product. And they keep you waiting on an 0844 number too.
Recently bought some decking from EDecks & was very happy with the quality for such a good price. The staff were also very helpful & my decking was delivered on time. Would recommend to anyone wanting quality products for quality prices.
Recently bought some post and rail fencing from eDecks to re-fence my horses field. It was delivered within 2 days and the guys even helped me to carry it down the field :) Really easy to use the website and the quality of the fencing was good value for money.
I have just finally got around to redesigning my garden. As with everything budget was a major factor. but with eDecks I managed to buy the products I needed and still had change! If I had not found this company I would not have been able to achieve what I wanted and I would not have been able to impress the neighbours like I seem to be doing (always a good thing... ;-))
Delivery was prompt and the guys there were very helpful. Will definitely be using eDecks again for any future projects.... Thank you!
I ordered nearly £3000 worth of Composite decking and associated products from Edecks only to find almost 30 of the 78 boards I ordered were either scratched or the imprint didn't reach the sides. Leaving a shiny plastic coating exposed. When I tried to ask for replacements I was blamed for the damage! I was eventually offered only 4 replacement boards or I could order more boards at a reduced price! I declined the offer and I'm now disputing the purchase with my credit card provider. Please think very carefully before ordering from this company. If you do then use a credit card to be on the safe side!
Alan Williams found this review useful
We bought a 2.4 x 3.00m decking kit. Tracked my order on line which said 4-5 days for delivery on day 4 as I had not had an email. Emailed me back to say it was due for delivery by the Friday and it was delivered on Thursday, I day early. Driver rang an hour before arrival to make sure I was in. Everything was there, all the parts to build the deck including screws. It was really good quality considering the price I did not expect much so was really pleased. Printed instructions from the website and 3 adults constructed it in 1 day. In my opinion best value decking around. Recommend to others no problem.
Purchased decking for a small area. The Delivery was on time, wrapped and packed well. (no damage) All parts there.. very happy indeed and will be used again.
I spent a few hundred pounds with this company only to land in a dispute with Visa for the return of my money.
It cost me a further £55 to return the rubbish they sent me as they don't even offer a return service only for them to sign for it as damaged (this is a well known trick so I being informed by the consumer watchdogs).
They will not return the items that belong to me and will not refund my payment, customer care is abysmal and have no feeling at all for their customers.
I am now taking this up with the Trading standards and the Financial Ombudsman to try and retrieve my cash, although the payment is still suspended by Visa.
Stay well clear of this company as when things go wrong they only blame you and you will never see your money again, they offer no return service so it costs you even more money that you will not see (don't get drawn into this one, if they want them back ask them to collect). Cant understand why or how they are still trading??
From a previous review - Please keep in mind the following:
" I make the following as observations only and not as any sort of comment."
On Trustpilot, the majority of good reviews are from the area that Edecks is based.
One of the good reviewers is a Facebook friend of the Customer Service representative.
On one of the good reviewer’s Facebook page are several links/adverts for Edecks
Kitting/decking my garden out for the first time & wasn't sure exactly what I needed. I called the sales team of eDecks & they discussed so many different options with me & forwarded images to my personal email for me to view. I ordered some of their composite decking & other items on the Wednesday & it arrived today (2days after ordering) super speedy. The decking is great quality & cannot wait to see it once its finished! 100% RECOMMEND.
I had a particularly awkward IPE order but the help I received was second to none. After various phone calls, I placed my order with a specific time and date I needed them delivered. 2 days later the order arrived in all it's glory. Thanks for a great service Edecks. :-)
I used edecks for the first time after trauling the web looking for inspiration for my newly renovated garden. I ended up after hours of deliberation ordering a large decking kit and some artificial grass as well as garden seating and everythingn was delivered perfectly. The communciation from placing the order to receiving was brilliant!! Will spread the word about this online company and for sure use them again!!!
I have Fitted lots of decking in the past i thought it was time I had some of my own lol in my new house ordered on line very easy and quick great communication and delivered on time and neatly stacked on my drive I ordered decking seconds and was very pleased with them they were better than some I've used in the past all in all I very good company and I will def recommend and def use again top marks
Not sure why people moan about delivery obviously not a clue about logistics order in plenty of time and just let them deliver wen they can simple really
I ordered one of their 'budget' decking kits as it was only going at the bottom of my garden to tidy up a messy area. Had a problem at first pinning them down to a delivery date but managed to speak to the boss who ironed it out immediately. Decking was delivered and the driver even helped my partner carry it into the back garden! I had it fitted by my brother and his mate and the result is amazing as you can see from the pic.
ORDERED ABOUT 30 SQUARE METERS OF DECKING,CAME ON TIME AND IN TOP CONDITION.WILL BE USING AGAIN.CHEERS
My order came when edecks said it would, the quality of the decking was fantastic and the price i paid was by far the cheapest than anywhere else i tried, and boy i mean anywhere! All in all an exellent service and would highly recomend to anyone!
Further to my previous post regarding total lack of customer service, it is obvious that Senior Management do read and react to criticism.
Phone call received offering abject apologies and explanation for the debacle which I accept. Also financial restitution offered and accepted.
Alls well that end well!
I bought insulation boards , item was described as slight seconds, a slight knock at worst, when they came they were clearly reclaimed, silicone stuck all over them , ripped and water damaged, cut to about 7 ft as well, total joke , didn't want to help me either, disgraceful company,
Alan Williams found this review useful
I ordered about £1700's worth of decking, timber, fixings & screws from edecks.
The delivery was about a week after the order but be aware that you may have to unload the timber from the delivery lorry by hand yourself as there was no hoist on the delivery vehicle!
My main complaint is that the quality of the timber was lower than I expected. In particular the tops of all the newel posts were split and the ends of quite a few of the decking boards had not been cut square.
I guess that you get what you pay for and in hindsight I should have ordered from a local supplier.
Perhaps the most trivial but annoying issue was that I ordered 4 boxes of 200 decking screws but each contained only about 180 - a 10% shortfall.
My complaints to the company about the poor quality of the timber and the short supply of screws have gone unanswered.
Alan Williams found this review useful
I decided to get some decking and after some research I found e decking and was impressed with their prices and delivery time. To cut a long story short I now have a great outdoor entertaining area!
I had the pleasure to deal with Nick in customer services today, when placing my order for bitumen corrugated roof plastic. Unfortunately, I am not particularly technically minded, however, Nick clearly explained the suitability of the items I was inquiring about, and the way in which I could achieve the best results. He was patient and thorough, and did exactly as they say on the tin - provided a good Customer Service, resulting in my placing of an order. Thank you.
Sales team are excellent. Excellent product. My decking looks fantastic now. Do not expect call back from lady called Julie at customer service. I rang many times to get to this lady. Very poor customer service to me.
Would I buy from them again? yes as the product is very good and the sales team are brilliant. Delivery was next day (very pleased with this).
The screw came with the decking kit was not enough so ended up buying extra screw at Wicks. But this is not a problem for me.
I would have given 5star but due to customer service I only give 4star.
Very happy with the service, promptness, quality of product and communication to the customer, it was nothing short of perfection. I will not hesitate for a second to use E decks again or tell others of the service. Even the delivery driver was second to none with his service, friendliness and helpfulness on the delivery. In short, a well organised and professional company from order to delivery so credit where credit is due. I will be using this company again in the very near future for more of their products.
I was looking for decking on the net, edecks had the most comprehensive site, covering all my needs.
They answered the phone promptly and put my mind at rest about the quantities I ordered, all with a smile, yes I could hear the smile!
From order to delivery was as smooth as silk, the delivery driver being pleasant and most helpful, he was concerned that his delivery was on time. From Yorkshire to the coast of Essex is hardly 'round the corner' yet he was such a genuine guy.
My decking exploit has doubled in size and I have just placed another order for more materials.
For decking it must be Edecks, they most certainly are for me.
Clacton on Sea
To reply as a company, please log in to your business account.