Ordered flowers and chocolates for valentines, flowers turned up a day late with no chocolates. Customer services tried to blame courier when the parcel was tracked so could see it was not sent on time.
Flowers are too important to risk getting terrible service, I strongly recommend not using this service except at your own peril.
I will Never use them again. I ordered flower for my mum for her birthday from eden4flowers when she received them she was really disappointed. It was a tiny bunch of lilies. I paid £32 for the flowers and deliver . I emailed them twice about it as was not satisfied and the email I got back just said this is what you ordered and the price you pay was correct when I sent the picture of the flowers. There was suppose to be at least 13 -16 blooms but there was only about 10. Not worth it.
I've used Eden twice now. First for flowers last Christmas and for a hamper this Christmas. Recipient most delighted on both occasions. Easy online ordering, precise, prompt delivery and quality product.
I've had no problems at all and will definitely use again.
Absolutely shocking service and attitude towards customers when things go wrong, simply a fob-off lot. Mark Keating seems to be a useless lout, with disrespect for people who pay cash for a seemingly good service, receiving very little in return, bad flowers almost dead and battered packaging and no concern after the fact - horrible bunch. Avoid them like the plague.
Joanne Mcculloch found this review useful
To reply as a company, please sign up here.