When i purchased a new build property 5 years ago it appeared the builders (or whoever is responsible for these things) had chosen British Gas as my gas and electricity supplier. At the time i was one of the many people who couldn't be bothered with the hassle of changing suppliers so i stayed with BG.
3 years later after watching Marten Lewis on the tv talking about how simple it was to change suppliers I went to Compare The Market and found EDF to be the cheapest with a massive saving of approx 30% compared to British Gas and EDF were offering an additional £100 credit when taking both Gas and Electric. This was obviously far too good to ignore so I moved over to EDF.
Everything went smoothly except after a month of service I found that only my Electric had been transferred so BG were still supplying my gas. I called EDF, got straight through and was told BG hadn't accepted the transfer request so I called BG and after the usual arguments they agreed the transfer.
In the last 2 years my bills have consistently gone down while all the other suppliers seemed to increase! I pay my account with a fixed monthly price and when I signed up I was paying £97 per month. At the end of last year EDF reduced my monthly payments to £84 per month and I received a cheque for £160 out of the blue because my account was in credit! In May this year my monthly payment was reduced again to £77 per month!
I should point out that my house is a 2 bed terrace with me and my partner and being disabled I also work from home so my tv, laptop etc is running from 9am to 1am every day. I was paying British Gas £107 per month, fixed DD and I pay EDF £77 per month. £30 per month is a massive saving to me and the only time I've had to contact EDF was in that first month because BG hadn't released my gas account.
I'm writing this review this evening because Compare The Market is now saying First Utility is now cheaper than EDF so I came here to read the comments about First Utility which I won't be moving to after reading the comments so I thought I'd see what people were saying about EDF. I don't know if I've been lucky with my experience of EDF but I can honestly say that I've been VERY impressed with the service I've received over the last 2 years and I can't recommend EDF enough!
EDF Keep on sending me threatening bills for £20 payments annually for meters that don't exist at my property it ... I have to phone their incompetent customer service at my cost of precious time, peace of mind & money to tell them the meters don't exist & if they do, what are the meter numbers? As they don't state them on the letters.. Nor do they have service for my property...yet they still don't update their systems and continue to harass me...has been going on for over 7 years they destroyed my marriage with the stress they put on me and my livelihood, it was a nightmare in the early years with there extreme confusion...No body works with them long enough to clear the problems through out their many systems. And a general apathetic attitude towards customers once they think they are owed money or if they think they can get your money especially the devils they have working for them in the debt collections dept...Pure Evil with the face of a reputable service provider!!!! EDF stands for Evil Demonic Fiends
Basically the place we rent from gave EDF the wrong meter serial and reading when we moved in, so when it came time to enter our real readings the system was like 'we can't let you do that Dave'. Easy fix, I'll just phone EDF let them know the issue get it resolved in a matter of seconds, afterall it's what a couple of strings/integers in a database right?
Oh how I was so so wrong.
Five months down the line, contacted numerous complaints departments, have a phone bill of £50 from contacting them altogether over the months, sent numerous emails and website contact forms. NOTHING resolved, every time it's "We're looking into this". Sure you are. In the meantime I can't submit readings so I'm being charged over the odds for gas! Which is likely why they aren't bothered, after all their making decent money from me. Nothing but a massive scam and I wont ever use them again for the rest of my life. Wouldn't recommend these to an enemy never mind a friend.
A shame you can't rate lower than one star, doesn't even deserve that.
12 months ago I swopped as they gave the 'best rate' the Direct Debits went out at £54 per month - fantastic and now 12 months later I get a bill for £998!! Tried talking and can't get through. Not a happy bunny, I've even emailed to ask what is their best plan for me?? Got an email back telling me that I can pay up over 6 months- no mention of a better plan with them that I could go on! As soon as its paid Im leaving. Martins Money Expert is good but if I'd of known about the service or rather lack of it I wouldn't of done it. I say this to anyone whos looking now - dont do it! Once they get you they forget you.
I'm really happy with EDF so far after terrible experiences with E.on. Customer service has been good, although they lose a star for long wait times.
Currently on prepayment meter but they are changing them to direct debit meters in the next couple of weeks free of charge!! Not used the online system to give meter readings etc. but will update review when I do.
EDF now deserve 5 starts - their customer service has renewed my faith that customer service still exists in some companies. They respond to emails, they call back when they say they will, and will go out of their way to keep you a happy customer! To avoid long wait times just drop them an email and they will call you back, or email you the information you need.
Really really impressed! Oh, their prices are really good too!
Despite ringing them multiple times this was not detected until I moved house and rang them to set up supply at the new house. Was not advised of this until I received a bill chasing me for the full amount after I had already signed up for the new property. Managed to negotiate a payment plan but Now I am paying double each month and am effectively locked in to them until it is repaid in full. Maybe this is their retention strategy.
EverBlue found this review useful
Bills are always wrong online, minimum wait times to get through to speak to someone is 40mins at all times, and when you do they consistently get it wrong.
Somehow last month they managed to spend 5mins taking my direct debit details, and then set them up on a different account in someone else's name.
Maybe time to hire some efficient staff and not spend £30,000 on a learning aid for autistic to use for their adverts
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