Waiting for resolution of an issue for FIVE months. Appalling customer service, no idea what they are doing.

Basically the place we rent from gave EDF the wrong meter serial and reading when we moved in, so when it came time to enter our real readings the system was like 'we can't let you do that Dave'. Easy fix, I'll just phone EDF let them know the issue get it resolved in a matter of seconds, afterall it's what a couple of strings/integers in a database right?
Oh how I was so so wrong.

Five months down the line, contacted numerous complaints departments, have a phone bill of £50 from contacting them altogether over the months, sent numerous emails and website contact forms. NOTHING resolved, every time it's "We're looking into this". Sure you are. In the meantime I can't submit readings so I'm being charged over the odds for gas! Which is likely why they aren't bothered, after all their making decent money from me. Nothing but a massive scam and I wont ever use them again for the rest of my life. Wouldn't recommend these to an enemy never mind a friend.

A shame you can't rate lower than one star, doesn't even deserve that.

Profit before planet.

Early on Monday 29th October 2012, sixteen people scaled the chimneys of EDF's West Burton gas-fired power station, shutting it down and halting further construction. West Burton is one of the first of up to 20 new gas-fired power stations the Government has planned.

The new ‘dash for gas’ will leave us dependent on a highly polluting and increasingly expensive fossil fuel for decades to come. It would make even our modest carbon reduction targets impossible. (1)

In February 2013, EDF Energy decided that it would put profit before planet and take these same protestors to court, to try and extract £5 million from them. It must know that, if it wins, they have no hope of paying. It must know that they would lose everything they own, now and for the rest of their lives. For these and other reasons, EDF’s action looks to me like a Strategic Lawsuit Against Public Participation: a SLAPP around the ear of democracy.(2) EDF themselves state that one of the prime effects of this occupation was financial loss: "...this illegal activity put lives at risk, caused considerable disruption to the site during its construction, and considerable financial losses. It also delayed the completion..."(3)

In light of the British government's go-ahead for new gas power, it is worth asking whether the government remains committed to carbon emissions reduction targets and to the advice of the Committee on Climate Change which it set up. The CCC wants a lesser role for new gas generation.(4)

Several thousand people feel similarly strongly. Have a look at http://www.change.org/EDF21 for the latest numbers.

This review on trustpilot is posted so that customers can make an informed opinion of the environmental motives of this company.

These views are my own, but this material has been sourced chiefly from:

(1) nodashforgas.org.uk
(2) http://www.monbiot.com/2013/02/25/corporate-blowback/
(3) http://www.edfenergy.com/media-centre/press-news/EDF-Energy-statement-on-court-case-involving-protestors-at-West-Burton-CCGT-site.shtml
(4)
http://www.newscientist.com/mobile/article/dn22594-the-uks-new-dash-for-gas-is-a-dangerous-gamble.html

Nightmare

12 months ago I swopped as they gave the 'best rate' the Direct Debits went out at £54 per month - fantastic and now 12 months later I get a bill for £998!! Tried talking and can't get through. Not a happy bunny, I've even emailed to ask what is their best plan for me?? Got an email back telling me that I can pay up over 6 months- no mention of a better plan with them that I could go on! As soon as its paid Im leaving. Martins Money Expert is good but if I'd of known about the service or rather lack of it I wouldn't of done it. I say this to anyone whos looking now - dont do it! Once they get you they forget you.

Just took a £625 direct debit out of my account

Just took a £625 direct debit out of my account without any warning.

Can't get through on the phone

I'm leaving asap

Really impressed so far

I'm really happy with EDF so far after terrible experiences with E.on. Customer service has been good, although they lose a star for long wait times.

Currently on prepayment meter but they are changing them to direct debit meters in the next couple of weeks free of charge!! Not used the online system to give meter readings etc. but will update review when I do.

Additional 24/09/12:
EDF now deserve 5 starts - their customer service has renewed my faith that customer service still exists in some companies. They respond to emails, they call back when they say they will, and will go out of their way to keep you a happy customer! To avoid long wait times just drop them an email and they will call you back, or email you the information you need.

Really really impressed! Oh, their prices are really good too!

Be very careful. They forgot to set up my direct debit then hit me with a huge bill 9 months later

Despite ringing them multiple times this was not detected until I moved house and rang them to set up supply at the new house. Was not advised of this until I received a bill chasing me for the full amount after I had already signed up for the new property. Managed to negotiate a payment plan but Now I am paying double each month and am effectively locked in to them until it is repaid in full. Maybe this is their retention strategy.

EverBlue found this review useful

Absolutely Awful Website, Service & Correspondence (Love KeepOn though)

Bills are always wrong online, minimum wait times to get through to speak to someone is 40mins at all times, and when you do they consistently get it wrong.

Somehow last month they managed to spend 5mins taking my direct debit details, and then set them up on a different account in someone else's name.

Maybe time to hire some efficient staff and not spend £30,000 on a learning aid for autistic to use for their adverts