12 months ago I swopped as they gave the 'best rate' the Direct Debits went out at £54 per month - fantastic and now 12 months later I get a bill for £998!! Tried talking and can't get through. Not a happy bunny, I've even emailed to ask what is their best plan for me?? Got an email back telling me that I can pay up over 6 months- no mention of a better plan with them that I could go on! As soon as its paid Im leaving. Martins Money Expert is good but if I'd of known about the service or rather lack of it I wouldn't of done it. I say this to anyone whos looking now - dont do it! Once they get you they forget you.