Waiting for resolution of an issue for FIVE months. Appalling customer service, no idea what they are doing.
Basically the place we rent from gave EDF the wrong meter serial and reading when we moved in, so when it came time to enter our real readings the system was like 'we can't let you do that Dave'. Easy fix, I'll just phone EDF let them know the issue get it resolved in a matter of seconds, afterall it's what a couple of strings/integers in a database right? Oh how I was so so wrong.
Five months down the line, contacted numerous complaints departments, have a phone bill of £50 from contacting them altogether over the months, sent numerous emails and website contact forms. NOTHING resolved, every time it's "We're looking into this". Sure you are. In the meantime I can't submit readings so I'm being charged over the odds for gas! Which is likely why they aren't bothered, after all their making decent money from me. Nothing but a massive scam and I wont ever use them again for the rest of my life. Wouldn't recommend these to an enemy never mind a friend.
A shame you can't rate lower than one star, doesn't even deserve that.
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