I recently ordered a pair of Helstra ski gloves from Edge and Wax the order time on the product was 7-14 days. After 14 days and still no gloves I had to ring to chase my order. I spoke to a very helpful chap who explained there was a delay from Helstra themselves and that they might be with Edge & Wax with in the next 2 weeks. I feel that an email from Edge & Wax to to explain this would have been useful to save me having to chase them up. It is now 3 weeks and I still haven't received my gloves or heard from Edge & Wax except asking me to rate my gloves and to rate Edge & Wax.
I love this rucksack! It looks fab, feels fab, and I can't wait to use it! If you're not bothered about whether you are buying this season or last season goods, the savings on last season goods are well worth it. I couldn't find this item cheaper.
Edge & Wax's service was fast, reliable and the item was packaged very well.
Use them, they are great!
These gloves were ordered for a little Snowdome trip and I only read the general delivery notice that said three to five days. The Website does say on some items that 7-14 days delivery is likely due to stock being help at the manufacturers not the retailer. I did get a email response explaining my mistake so good communication once I contacted them. My mistake, but to help my planning I would have liked a confirmation email with a more accurate estimated delivery as some retailers do. They arrived after 12 working days with 2 weekends in between so OK. Otherwise would have put 5 stars. The Hestra gloves are brilliant.
Behind a web site that looks no different than others there is a team with same passion I have for outdoors. Their aim is not selling but helping you find the right kit for you and despite the on-line experience it is run by humans.
Stockists of top quality Schoeffel ski wear - with good service - well worth a look at their excellent offers - cheaper than TKMaxx no name brands in miniscule sizes!!!
Really good brand (Giro) at a good price and great graphics
I find the site very easy to use and well stocked with almost all of what i need. I have bought a number of different bits and pieces over the past few weeks as i have started maintaining my children's snowboards recently. The descriptions are simple and to the point which has been really useful to the novice tuner. I have already recommended edgeandwax to friends
I've used Edge and Wax many times over the last few years. The ordering process is straightforward, hassle free and there have been no errors in the items sent. Delivery is on time or, in most cases, sooner than stated. The online advice service has been helpful without feeling pressured. To cap it all as a subscriber and regular customer they keep sending me discount codes which can even be used on top of their reduced prices in sales.
Good prompt communications after placing online order. Did ring to ask a few questions regards the stock situation and was dealt with politely and informatively. Can't fault the service - many thanks.
I bought my Dakine Cosmo 6.5L bag from this store. Not only did I get it for acres inane price I also received prompt delivery on the item in good packaging. Have been using my bag for work and it does the job however I find it is a tad bit too small. Would come back here again to purchase.
These guys were great, ordered the skis as their price was competitive with all others online, plus they offer a price natch comparison. They are easily contacted and happy to discuss any issues you have, I spoke to the workshop to hold my skis from distribution while I decided on bindings... A manager phoned me back at my request to advise me on bindings, good advice and knowledge. Skis and bindings arrived on a next day drlivery service once they'd been through the workshop and bindings fitted AND set to my specifics which was also an easy part to their service, sothe skis are good to go! They also removed the extra cost for extra wide brakes when fitting the bindings! Really great service, really nice people, no faults at all, couldn't be happier.
They have helped with all issues of international delivery. The web-site was clear and true - with product descriptions as well as up-to-date stock information. And.. the range of products is AWESOME!!!
Ordered base layer shorts and unfortunately received a crash helmet instead. HOWEVER... brilliant brilliant company. SImple error at peak business time. Free returns label e-mailed immediately, and my base layer shorts arrived soon after with complimentary ski wax gift.
Cannot fault customer service, lovely people to deal with and could not do more to help. Hey we are all human and occasionally an error happens, it was great to deal with a company that had humans on end of phone who care about their business.
Thanks guys, be back again very soon.
The gloves I ordered were competitively priced and the order process was straightforward. When there was a slight delay with despatch (the goods were coming from Sweden) I was kept informed and it felt like people there genuinely cared.
I have nothing but praise for the team at Edge & Wax - the whole experience was simply outstanding.
Starting with prices that could not be matched anywhere on the web, a very easy website to navigate, through to simple ordering, supply set up details and speedy safe delivery it was a pleasure throughout. Just cant wait to get my new skis out on the snow.
I will be back to Edge & Wax without hesitation
The schoffel women's ski pants are very good quality and they were bought at a very good price. I do find schoffel sizes to be a bit on the small size so would recommend going a size up. As usual it was a pleasure to buy from Edge & Wax.
I found the website through a recommendation - a previously very satisfied customer who described the online shop and personnel as being honest and available, unlike so many other places where questions are answered practically by multiple choice and advice is robotic. However I didn't need advice, it just turns out that the shop had the exact snowboard that I wanted. The fact that they would deliver to Austria (where I live) was essential and to then learn that the delivery was free made me a very happy customer. I did not expect the level of communication throughout the purchase and delivery process but I received regular notification concerning the state of my order. I received the snowboard within just few days of purchasing. The purchased product was delivered in excellent condition and is exactly as described. I would not hesitate to recommend this company to anyone!
Very pleased with Icebreaker jacket, and delighted with Edge & Wax. You're always a bit nervous about using a website for the first time, but the jacket arrived quickly and nicely packed, all email communication was just as it should be and I'd be very happy and comfortable using them again. Product selection must be good too....
I had always thought I wouldn't buy my own skis because at the resort there is a much wider choice and if they don't suit you can always take them back and also you have the hassle of lumping them around airports etc, but the prices on offer at Edge and Wax were so good it would be silly not to buy. I placed my order online having spoken with one of their staff who gave me very sound unbiased advice. I was then contacted to make sure that the binding info was correct. I received my order exactly when they said I would. Great service. I am extremely happy with my purchase and can't wait to get on the slopes. Also, it is extremely brave of them to allow customers to give feedback. I run my own online website and you can't please everybody no matter how much you try. Faultless.
Recently ordered some bindings from these guys. There was a mistake in what they sent me, but a quick phone call and the problem was soon sorted with the correct option i'd asked for. Excellent service
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