Reply from eFlorist
[REPLY]
- Reviews (5,867)
- Patrick Maguire
- 1 Review
Excellent quality and service
The flowers were delivered as stated, and the recipient was very pleased with the quality and the freshness. I would use this company again.
- YAN JI
- 1 Review
Fresh and beautiful
My girlfriend loves the beautiful flowers, so do I.
- Peter Baillie
- 1 Review
Beautiful, unusual flowers!
Ordered the bouquet for a colleague starting her maternity leave. Delivery was on time, the flowers were gorgeous, and the look on her face was worth 1000 times the modest cost of the bouquet. I'll definitely use this retailer again, perfect in all respects!
- Terence Roach
- 2 Reviews
Great quality service delivered on time.
This was a very efficient service delivered with panache and the flowers were very much appreciated by the recipient.
- Gary Mclaughlin
- 1 Review
Very impressed
Very impressed with it all: ease of use, price, promptness of delivery & quality of the flowers
- Anna
- 1 Review
I don't even know if my flowers are delivered
The delivery person went to the wrong address, so he couldn't leave the flowers. I couldn't contact the office in order to explain this situations,because no one answer the calls. I sent some emails, but never received a reply. I still don't know what happened to my flowers...
- Celia
- 1 Review
A perfect bouquet
The process of ordering was easy.
The pictures were very clear so I could choose the right flowers for my purpose, in this case a thank you.
They were delivered on time and I have seen them and they look just like the picture, a perfect bouquet.
- William Hart
- 1 Review
Excellent service. Good delivery time and quality flowers
Excellent service. Good delivery time and quality flowers
- Janet Hobden
- 1 Review
Disappointed
I was a little disappointed when I saw the flowers especially as they were to celebrate the birth of a new granddaughter. I chose the Bundle of Joy arrangement but they did not look as nice or have as many flowers as the picture shown on your site.
- Gareth Hughes
- 1 Review
Flower-tastic
I thought their website was very easy to use, it had really clear pictures and for once - a lovely form where you don't have to register every little detail - which in today's world puts me off many websites. Great service, and the missus was very pleased with the flowers.
- Jessica Catchpole
- 1 Review
Good price, customer service helpful.
May review after delivery, though!
- Carlos Arrazola
- 1 Review
Great service!
I live in the Us and all i have to say is Thank u! U made my gfs birthday much happier :)
- Martin Chidwick
- 1 Review
New Concept in Hide and Seek
My daughters birthday in England..............
Flowers were delivered on the correct day (we assume..)
Trouble is no one was home. Flowers were put in back garden and only discovered the next morning.
Daughter thought Dad had forgotten.
No note left in mail box or at front door to say that a game of hide and seek was necessary to find the flowers...................they were a surprise from me and apparently another surprise from the delivery person...!!
Disappointment reigned where joy should have flourished!!
Hope it helps head off a repeat for someone else!?
Thanks for listening
Martin Chidwick
- Andrew Sheldon
- 1 Review
Great ecommerce experience - would be good to have delivery confirmation
Great selection, well organized and really easy to use website and shopping cart - bravo on US credit card support for UK delivery (something only Amazon figured out recently).
Would be good to get email confirmation of delivery - otherwise it's a bit embarrassing calling to say "how do you like the flowers?" When they have not actually been delivered yet.
- Helen Clark
- 1 Review
Saved my bacon!
After having been badly let down by an online florist service who couldn't deliver flowers to my friend on her birthday, (despite well over 24 hours notice!) I was desperate. Having only found out mid afternoon that they weren't going to be delivered I wasn't sure I'd find anybody who could do it quickly enough but e-florist did. I selected, clicked, paid in minutes and within a couple of hours I had a 'thank you for the stunning flowers' text from my friend. All for only a couple of quid more on the delivery charge than the original useless service wanted. Brilliant. Thanks a bunch!! (Is that too corny? Thought so).
- D Smith
- 1 Review
Superb Service
Reasonably priced
Fast Service
Beautiful flowers.
Friendly Service when delivered
- E Mitchell
- 1 Review
Great service, beautiful flowers
Very easy to order online, flowers arrived at a convenient time on the day I requested.
- Elise ROGERS
- 1 Review
Fresh flowers, fresh approach
I would just like to say that the speedy, totally efficient service resulted in a lovely friendship being enhanced by the delivery of the lovely flowers. Absolutely brilliant. Thanks.
- David Bradford
- 1 Review
Well done, delivered on time and received gratefully by my Mum.
Ordered the day before my mothers Birthday and delivered on time. My mother was out at the time the florist delivered but a card was left indicating where they were. Mother was 'chuffed' with the flowers and cherished the thought from her family who are living in a different part of the country.
- Shamaneka Shelton
- 1 Review
FLOWER POWER!!!!
Great service! Was able to have flowers sent the same day. Flower arrangement simply stunning. Only thing missing was a email confirmation that the flowers had been delivered.
- donna stewart
- 1 Review
Twice satisfied !!
I've used the site twice now and both times the service has been great - both recipients of the flowers were delighted.
- valerie
- 2 Reviews
Expensive and extremely disappointing.
eflorist offered same day delivery, so I duly ordered flowers, vase and chocolates for a very special friend on Monday. On Monday evening I received an email telling me the flowers had not been delivered, and would I confirm the address. I did. The flowers, however, had been taken to the wrong address by a supposedly 'local' florist, who apparently could not tell where one street ended and another began. I rang the number I was given only to be told the office was now closed .I sent an email to the address they gave. On Tuesday, I tried ringing again, and sent another email. Was kept on hold for fully ten minutes, all in vain, and received no reply to my emails. I finally got through on the telephone at about 11 a.m. on Tuesday and asked them to get the matter sorted out, which they said they would do. And I warned that my friend would be out that afternoon. Finally the florist delivered to my friend while she was out, but a neighbour kindly took them in for her. Not an experience I would ever want to repeat. Nor indeed shall I.
Reply from eFlorist
Thank you for your feedback. We are sorry to learn of the extensive trouble you have experienced in sending flowers, what should be a stress-free, enjoyable experience.
We are very confident in the service that we provide however we are welcoming of feedback that allows us to refine and improve the service that we can offer.
We understand you have been in touch with our Customer Service team on a number of occasions and they will be in touch shortly to try and resolve this matter.
Kind regards,
eFlorist
- Grigory Sergeev
- 1 Review
From Russia with love
eFlorist was of great help, when my girlfriend went to London for some work experience. The only communication remaining was skype, not so very romantic.
Both times I ordered flowers at eFlorist, her flowers were delivered shortly after and were in great condition and shape, along with a handwritten message :)
They guarantee 7 days of flower freshness and it can be trusted!
- Simon Bishop
- 1 Review
My mother was delighted
The flowers were delivered within a couple of hours of placing the order. They were for my mothers diamond wedding anniversary, so I was delighted with the fact that she liked the flowers. The delivery was made by a very helpful woman who impressed my parents, they had just got back from shopping and she helped with their bags.
When I need to get flowers in future I know where to order.
- Claire Dorsett
- 1 Review
Quite a small bouquet for price
Hidden behind bushes so not noticed til day after delivery :( but disappointed as were for a 60th birthday...
- Paula Richardson & Dawn McQuilkin
- 1 Review
Disappointing!
The order I placed was not delivered on the requested date - this was upsetting as the flowers were ordered for the anniversary of my Mothers death.
I was offered an upgrade as a way of apology & when the flowers arrived they were no different to the original order.
I am very disappointed with this service & will not be using eFlorist again.
Reply from eFlorist
Thank you for your feedback. Please accept our sincerest apologies for any disappointment you have experienced.
We understand there was initially a delay in delivering your order and we are pleased the flowers were received, however we apologise that the flowers received were not to the standard you were expecting.
Our Customer Service team have recently responded to your email are awaiting your response.
Kind regards,
eFlorist
- Sam Goodman
- 1 Review
Great same day delivery of beautiful flowers
I ordered a delivery at 1130am and it was delivered by 3pm the same day. Throw in the 15% discount code and I was very happy with the price, quality and speed of the order.
Thanks, my girlfriend loved the flowers!
- Mehmet Emeklioglu
- 1 Review
Best florist, very quick and efficient, got me back with my fiancé so thank you
I first used e florist after me and my fiancé breaking up, very quick and efficient, and delivered before I knew it, used you again after a month after getting back with my fiancé to reassure her how much she deserves flowers on a day to day basis and yet again great service and purchased at 9am in the morning and delivered before 11 am, all I can say in one word is AMAZING!
- Sarah Hartman
- 1 Review
fast and efficient
happy to be able to trust somebody delivers what they promise ....... big thank you :)
- stephen harley-sloman
- 1 Review
excellent service
Very good fast efficient service and great follow up after I omited to say who the sender was...lol
- linda Worsley
- 1 Review
A GOOD AND RELIABLE SERVICE
A VERY EASY WEBSITE TO USE ,WITH CLEAR INSTRUCTIONS , QUICK AND EASY.gOOD CHOICE OF FLOWERS FOR EVERY OCCASION .THEY WERE DELIVERED ON THE SET DAY IN THE EVENING [NOT SPECIFIED WHEN ORDERED] AND REPORTED AS LOVELY AND FRESH
MANY THANKS WOULD RECOMMEND TO FRIENDS
- K Geary
- 1 Review
- Rebecca Bennett
- 2 Reviews
- Martha Davies
- 1 Review
You get the service your promised
I would have no hesitation to use this service again and will recommend it to friends and family Thank you for delivering when you promised as it was very important to me that my friend received them that same day
- Lynne Sherwin
- 1 Review
You delivered!
I ordered flowers from Australia to be delivered to Oldham and my cousin received them as promised the next day. She was thrilled and although I havn't seen the flowers......she loved them. Thanks so much.
- Jan Ferguson
- 1 Review
was exactly what it said on the tin!
recipiemt reported flowers to be lovely, fresh and vibrant. They were delivered before 1pm which was perfect and good value for money. User friendly website, ordered online from Australia, will definitely use them again!
- Jane Baker
- 1 Review
OK - not sure good value for money
The flowers were lovely, but there could have been a few more of them. I was ordering them on behalf of someone else who was abroad at the moment and I was a little disappointed for the price - especially when I went to a local garden centre and saw what I could have got for the same price - I realise delivery was included in the price - but am still not sure it was good value for money. But they were pretty, they were fresh and arrived on time as ordered.
Reply from eFlorist
Thank you for your feedback. We appreciate that sending flowers is a gesture as well as a gift and the flowers should bring happiness to both the sender and the recipient of the gift. As such, we expect our deliveries to arrive in great condition and to be of excellent value.
If you feel that this is unfortunately not the case, please send us a photograph by visiting http://www.eflorist.co.uk/help.html.
Kind regards,
eFlorist
- julie Knight
- 1 Review
You have tried the rest but Eflorist is the best
Always use eflorist. They are reliable, use great florists and are good value for money.
After bad experiences with Interflora I would never use another company other than eflorist.
- Sophie McCurdy
- 1 Review
Good but not perfect.
Delivery was fast, but flowers were a little squashed. Colour was also not as in the image. Dark pink roses were very pale pink, which didn't contrast as well with the sunflowers. Otherwise good!
Reply from eFlorist
Thank you for your feedback. We are sorry to learn the flowers received were not as you had expected.
Whilst we allow minor substitutions, we do expect the bouquet received to resemble the bouquet ordered as closely as possible. When this is not the case, we would ask for a photograph to be sent to us to see how we can make amends.
To do so, please visit http://www.eflorist.co.uk/help.html.
Kind regards,
eFlorist
- sandra beckett
- 2 Reviews
I'd use them again!
Straight forward does-what-it-says-on-the-packet stuff, which I think is exactly what you want, isn't it? Ordered very late at night and arrived promptly next day in the Styx.Great.
