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Chosen flowers not delivered, -refund wanted

I ordered Starlight flowers.. What arrived was a full blown azalea with a small fern in a basket. I suggest you do not use this florist again. I require a full refund. This was a special present to an elderly lady and when I asked her fort an honest description of what the flowers were like she described them as "very poor and could be bought for £3 somewhere else." This has deeply upset me and spoilt Christmas.
    eFlorist
    TrustScore 8.1 / 10
    10,975 Reviews

    Reply from eFlorist

    Dear Barbara,

    Thank you for your feedback. We are very concerned by your disappointment and our Customer Service team will be emailing you to discuss this matter further.

    Kind regards,

    eFlorist

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