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Beware - do not order postal delivery flowers in error!

I ordered some flowers to be sent to my mum for her birthday earlier this week - I was happy with my purchase and looked forward to hearing how nice they were on her birthday.

I contact my dad several times on mum's birthday to see if they had arrived, by 4pm I was a bit worried that they weren’t going to arrive at all so called eflorist and to my horror I had inadvertently order postal delivery flowers not courier as expected ... I was not happy at all ... I had to call my 77 year old mum and explain what a silly idiot I had been, she said it was ok, but I knew it wasn’t. Anyway, the flowers arrived via the local postman the next day in a an over sized box so they had been banging around in the box and of course they had had no water for a few days and had been in and out of Royal Mail warehouses = Not a very nice delivery of flowers to a loved one.

Moral of my post – READ the delivery instructions properly!!!
    eFlorist
    TrustScore 8.1 / 10
    11,021 Reviews

    Reply from eFlorist

    Dear Sarah,

    Thank you for your feedback. eFlorist offer several types of delivery to cater for all occasion and budgets. We believe our website makes the type of delivery clear when selecting one of our designs.

    However, regardless of the type of delivery, we expect all of our flowers to arrive in good condition. From your feedback, this appear not have been the case and so our Customer Service team have emailed you to discuss this matter further.

    Kind regards,
    eFlorist
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