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Wrong flowers!

I ordered some flowers for my wife, being careful to choose something she'd like and was chuffed with my choice. Shame that when I saw the flowers that evening not a single one matched what was in the picture!
I won't be using this site again!
1
Iain found this review useful
    eFlorist
    TrustScore 8.1 / 10
    11,003 Reviews

    Reply from eFlorist

    Dear John,

    We are sorry to learn of your disappointment. Whilst we allow our florists to make minor changes to our designs, we insist that any changes remain within the style, colour scheme and value of the arrangement chosen by our customers. Essentially, we expect that the delivered flowers closely resemble the images displayed on our website.

    From your comments, it is clear that this was not the case with your order. We are pleased to see that you have already raised this issue with our Customer Service team who are discussing your order with you.

    Please accept our sincere apologies for any disappointment caused.

    Kind regards,
    eFlorist
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