I selected eFloriist to order and deliver flowers to a friend of mine who needed a 'bit of cheering up'.because they offered a same day service. The oder process was straightforward,and confirmed by email, stating details of my order, flower and style choice , message and card type to be included. Due to circumstances, and an arrangement made between the florist and my friend, it was decided that the flowers were to be delivered the following day. This was fine, except for the fact that I was not included in the 'loop', and having heard from my friend that evening, and her not mentioning the receipt of any flowers, I spent the evening assuming that the flowers had not been delivered. I contacted eFlorist the following day. They were most helpful, and established what had happened., and assured me the flowers were being delivered that morning. I'm sure this can't be the only time arrangements have been made between the recipient and the florist contrary to the original agreement made by the purchaser. Given that the online form requests both email and phone number contact info, may I suggest that the purchaser be informed of any changes, so that expectations can be ammended? Slightly disappointed to note thatt the flowers appearance was not as Iillustrated on the eFlorist site, and they were delivered without a card .
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Thank you for your feedback. Typically, we would expect to be contacted by our florist if any substantial changes are required or delays to delivery become apparent. This allows us to contact our customers to discuss any potential issues.
Clearly, this has not been the case with your order and we offer our sincere apologies for the lack of communication regarding delivery of your order.
We do allow our florist to make minor changes to our designs but expect any changes to remain within the style and colour scheme of the arrangements chosen by our customer. We will be investigating why a message card was not included with the flowers.