Ordered a birthday bouquet of flowers (florist choice) for my sons partner in New Zealand. I decided to go with the florist choice as I wasnt sure what flowers would be available there, so it made sense to me to trust the florist and let them choose. What arrived fell very short of what I expected... My sons partner kindly posted a photo of the bouquet on facebook to thank me, and I was really upset at what had been delivered. The gerberas had chunks of petals missing, the anthurium leaves were brown and curled and the bouquet was small..I paid extra for a large bouquet. Total cost £40.95. They looked like something you would pick up on a garage forecourt!! Will NOT be using this site again...Lesson learned!!
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We are sorry to learn of your disappointment. Whilst we cannot stipulate specific stems to be used in many of our international orders, we do expect the flowers being delivered by our international partners to be extremely good quality and fresh.
Our Customer Service team has emailed you to discuss this matter further.