Flowers battered and frozen, no response to email, no refund or replacement
I have previously used eFlorist on a number of occasions and the feedback I've had from recipients has been reasonable and cost has always been competitive. However, this time I got an apologetic phone call from my mother. HER apologising to ME when it should have been the other way around! The flowers delivered to her were battered and she said that they must have been frozen overnight as they were dead and wilting - she thought that I should ask for my money back and apologised again. I emailed eFlorist expecting a prompt response offering either a replacement or refund. Their auto-email said they would respond within 72 hours (which is ludicrously long in any case). So having waited 3 days... no response. Nothing. Poor customer service and poor operation. I'll have to look for another florist for my future requirements.
To reply as a company, please log in to your business account.