Thank you very much for your feedback. We are very sorry to learn of your disappointment. Unfortunately we have been unable to find a complaint linked to the order, but we would be very keen for our Customer Service team to investigate this matter fully.
Could you please provide us the order reference number and ideally a photograph of the flowers using our online email form.
Simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page.