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Fast, same day delivery but some lack of quality

My flowers arrived promptly as they were ordered for same day delivery. Some of the flowers however looked slightly worse for wear and not of the highest quality. I get the impression the arrangement may have been rushed to meet the fast delivery required. The arrangement was reasonable but not as good as the photo selected from the site and therefore slightly disappointing overall for the price paid.
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vicki fairbairn found this review useful
    eFlorist
    TrustScore 8.1 / 10
    10,932 Reviews

    Reply from eFlorist

    Dear Mary,

    Thank you very much for your review. We are very sorry to hear of your disappointment regarding the quality of the flowers that were received.

    The description you have provided does not match our expectations and we are keen to investigate further.

    We expect our flower deliveries to arrive fresh and in great condition. The flowers should last a minimum of 7 days. However, we realise that when dealing with delicate, perishable items that some flowers may perish quicker than expected. On these rare occasions, we are quite happy to make amends. This is usually by sending out a replacement bouquet as quickly as possible at our cost.

    From your description, we are concerned the flowers have not arrived in the condition we expect and so we hoped you may be able to provide a photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

    To do this, simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include your order reference number and an image if possible.

    Kind regards,
    eFlorist

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