Site & delivery were fine... quality wasn't quite as expected..
Local florist used by eFlorist needs to improve as the disclaimer that flowers may not be representative of the image shown is fine to some extent, but it felt like they skimped assuming that the person buying will never see what the bought product will be like.
Updated: Full credit goes to the responsiveness of eFlorist in dealing with my feedback. They were courteous, supportive and reacted swiftly (within 2 hours). Would certainly use them again as their service has been exceptional!
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Thank you for your feedback. We are sorry to learn of your disappointment, however we can assure you that we do not make the assumption that you describe.
The description you have provided of the flowers delivered does cause us some concern and we are keen to investigate further.
Whilst we allow our florists to make minor substitutions to our orders based upon seasonal availability and the stock of the florist on the day of delivery, we insist that any changes remain within the style, colour scheme and value of the items chosen by our customers. Essentially, the bouquet delivered should greatly resemble the item you had seen on our website.
From your description, we feel that this might not be the case and so we hoped you may be able to provide a photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.
To do this, simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include your order reference number and an image of the flowers if possible.
Our Customer Service team would be very keen to investigate your concerns.