Transaction was very simple and easy but it didn't give me an option to write a personalized message. I emailed customer service immediately after purchasing the flowers, they never responsed to me. Very disappointed. It was my friends birthday, she didn't even know who the flowers were from...
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Thank you very kindly for your review. We are very sorry that you were unable to write a card message for your friend. There is a part of the order process that does allow you to do this online but our Customer Service team are still keenly investigating in case there is a technical issue of some description.
We have sent you an email regarding this which requires a response and wondered whether you would be kind enough to respond at the earliest possible convenience. This would allow our Customer Service team to examine your concerns fully as quickly and efficiently as possible.