Thank you for your feedback. We are sorry to learn that you are unhappy with the flowers received and the content of your arrangement.
Whilst we allow our florists to make substitutions to ensure the flowers are delivered on the requested date, the substitutions need to be of equal quality, value and style within the colour scheme of the bouquet ordered. Our aim is for what's received to resemble what's ordered as closely as possible.
From what you have described we are concerned that this may not be the case. To contact our Customer Service team, please visit: http://www.eflorist.co.uk/help.html and select the 'email us' option.