Disappointing product and then not help when wanting to return
I ordered the new princess bouquet from the website and the quality was really poor and its was a lot smaller than it appeared on the picture. There's no way I would look at the bouquet and say it was worth £35 that I paid for it. I immediately emailed them to complain and they sent a stock response abut the right to substitute flowers and missed the point that it had no resemblance to the product I ordered and that it wasn't value for money. I've since emailed them again asking them to restore my faith in the company and either replace the bouquet or take it back for a refund.
I've not heard any response from them since. I can understand that poor quality bouquets are inevitable from time to time, but the aftercare when I complained about it is poor to the point that I'd never recommend them.
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