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Flower / Plant colour was different to the one on the photo / website

Hello

Although all sent to the right place it would have been good to have know that what was sent was different in colour to what was on the photo advertised on the website.
My friend sent me a thankyou and took a photo of the flower / plant and realised it wasn't the colour that was advertised.
    eFlorist
    TrustScore 8.1 / 10
    10,953 Reviews

    Reply from eFlorist

    Dear Rakhi,

    Thank you for your review. I am sorry to learn of your disappointment with the colour of the orchid delivered.

    Whilst we allow our florists to make minor substitutions to our orders based upon seasonal availability and the stock of the florist on the day of delivery, we insist that any changes remain within the style, colour scheme and value of the items chosen by our customers. Essentially, the item delivered should greatly resemble the item you had seen on our website.

    From your description, this may not appear to be the case and so we hoped you may be able to provide a photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

    In order to do this, simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include your order reference number and an image of the plant delivered if possible.

    Our Customer Service team would be very keen to help you.

    Kind regards,
    eFlorist
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