eFlorist reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unprofessional, insensitive, no concept of customer service

When the bouquet of flowers I'd ordered did not arrive on the day I'd requested, I contacted Customer Services; they took 2 weeks to come back simply to deny the fact. I'd made the effort to explain why the day was so significant - it's the birthday of a friend who had died, the flowers were for his widow and children. The flowers were not worth the high cost either, but given the sadness we all felt, it now seems irrelevant.
    eFlorist
    TrustScore 8.1 / 10
    10,931 Reviews

    Reply from eFlorist

    Dear Catherine,

    Thank you for your review. We are sincerely sorry for the disappointment caused especially given the circumstances for sending flowers on this occasion.

    We can see from the notes on the order that you have been in further correspondence with a member of our Customer Service team in order to address your concerns.

    Kind regards,
    eFlorist
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