took my money before ensuring the job could be done
I live on a pension but thought i would send a lovely bunch of hand delivered flowers.. to my sister on her birthday Booked e florist because their website boasted of hand delivery rather than royal mail. Her birthday was wednesday and on tuesday afternoo after 4pm, i was telephoned and told that e florist did not deliver to bude in cornwall. they had already taken my money £32, and this could not be refunded until thursday. unfortunately i could not afford to buy more flowers from another florist and consequently no birthday present for my sister. This has been avery upsetting experience emotionally and time wasting
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Thank you for your review. We would like to offer our sincerest apologies for the problems with your order and the disappointment that you have described.
Whilst we do have coverage of Bude in Cornwall, unfortunately the florist was unable to deliver your order due to unforeseen circumstances.
An attempt was made by our Customer Service team to find another florist to deliver your order as requested but unfortunately, despite their best efforts they were not successful on this occasion. We are truly sorry for this and an effort was made to let you know of the problem as soon as possible.