eFlorist reviewed by

1 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Prompt service but let down by the delivery

I found the website easy to navigate and use and my order was processed efficiently. I ordered a plant and vase for my mum along with a card to be delivered on a Monday. After speaking to my mum later in the day she said that she found the product waiting for her on their doorstep in an unsafe condition. I thought that I read on the website if no-one was home that a card would be left with contact details to re-arrange a more convenient time and therefore did not put in any specific delivery details. Luckily my mum received her present on this occassion but it has put me off using eflorist again.
    eFlorist
    TrustScore 8.1 / 10
    10,971 Reviews

    Reply from eFlorist

    Dear Amy,

    Thank you for your feedback. We are sincerely sorry to learn of the method of delivery that you have described as this is not to our expectations, although we are pleased that they were received.

    Rest assured that we will be forwarding your very valid concerns onto the florist responsible. The description of what you had read on our website is what we expect our florists to adhere to unless a specific request is made from the customer.

    Kind regards,
    eFlorist

    Kind regards
    Comment (?)