Thank you for your feedback. We are very sorry to learn of the disappointment you have experienced in sending flowers.
While we allow our florists to make a degree of substitutions, we do expect the bouquet received to resemble the bouquet ordered as closely as possible, in terms of colour, style quality and value. This is purely to ensure the flowers are delivered on the requested date.
From your description, this doesn't appear to be the case. Our Customer Service team will be in touch very shortly to discuss your concerns.