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Not Impressed

These were ordered for my mothers birthday. They were ordered on 24th Sep at midday, and arranged for delivery the next day.

Cut to the 26th, and they've just arrived. My mother tells me the bunch is nice, but somewhat wilted (not happy, as I paid extra for extra stems, so to hear that the extra effort merely resulted in the delivery of a wilted bunch of flowers is disappointing).

It was not made clear when I chose the delivery date that it was not guaranteed. Even so, efforts should be made to ensure flowers arrive FRESH, regardless of when they arrive.

Disappointed, and will not use again. Next time, I'll pay extra and use a local florist.
    eFlorist
    TrustScore 8.1 / 10
    10,953 Reviews

    Reply from eFlorist

    Dear Kelly,

    Thank you for your review. We are very sorry to learn of your disappointment with the freshness of the flowers that were delivered. The description you have provided of the flowers delivered does not match our expectations and we are keen to investigate further.

    We expect our flower deliveries to arrive fresh and in great condition. The flowers should last a minimum of 7 days. However, we realise that when dealing with delicate, perishable items that some flowers may perish quicker than expected. On these rare occasions, we are quite happy to make amends. This is usually by sending out a replacement bouquet as quickly as possible at our cost.

    From your description, we are concerned the flowers have not arrived in the condition we expect and so we hoped you may be able to provide a photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.

    In order to do this, simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include your order reference number and an image of the flowers delivered.

    Our Customer Service team would be very keen to help you with your concerns.

    Kind regards,
    eFlorist
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