eFlorist reviewed by

London, MA

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

disappointing and a TOTAL let down! !

I ordered flowers for my mum on 30/09/13, to be delivered to her on 07/10/13 (my 40th birthday) as I am on holiday and wanted to surprise her.
I rang her twice on the day, the second time being after 7pm. She told me that nothing had been delivered for her, I didn't mention what to expect as I didn't want to ruin it for her. However, eflorist managed to do that for me. Not all only did they not deliver on 07/10/13, they sent me no email advising me of the delay, neither have they responded to my 2 emails sent to them, regarding the failure to deliver

The flowers have finally arrived today, 09/20/13, and are just ok...not a wow factor! !

I am really disappointed and not only has it ruined my birthday but has also ruined my holiday...as I have been trying to find out the cause if the delay.

Avoid at all cost anf use a more trusted company.

I am waiting for them to respond to my emails requesting a full refund and my account closed.
    eFlorist
    TrustScore 8.1 / 10
    10,971 Reviews

    Reply from eFlorist

    Dear Seema,

    Thank you for your review. We have been very sorry to learn of the late delivery of your order.

    Having reviewed the notes on the order, we can see that our Customer Service team have been in correspondence with you in order to explain your delivery and address your concerns.

    Kind regards,
    eFlorist
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