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Total Anniversary failure!

On Thursday I ordered a wonderful basket for the anniversary of some very dear friends, to arrive on Saturday. As they live in what is sometimes classified a 'remote area' I even emailed eflorist to check they would be able to deliver. Eflorist was very happy to take my money but did not bother to reply to my email. On Saturday, when the basket was to have been delivered, I received a phone call to state that they were unable to deliver as the florists had no flowers and would have none till later in the week! I immediately phoned a florist in the nearest town, 65 miles away, to arrange a delivery - which of course, due to eflorist's inability to get back to me would now be very late for the anniversary. This florist told me they had loads of lovely suitable flowers and greenery and twigs so it would be no problem at all, unfortunately they could only deliver by courier Tuesday to Friday. So the flowers will be three days late but at least now my friends will receive some anniversary flowers - absolutely no thanks to eflorist. So, NO, I would never even consider using them again, even if the recipient lived in the middle of a large town. I have given one star only for unreasonable conduct as I feel very strongly they should have notified me much earlier of their inability to deliver and also they should have had the courtesy to reply to my email.
    eFlorist
    TrustScore 8.1 / 10
    10,950 Reviews

    Reply from eFlorist

    Dear Beatrice,

    Thank you for taking the time to leave such detailed feedback and we are sorry to learn of your disappointment.

    We have searched under your name and reference number and are unable to locate your email that you had sent to us regarding your question about the location.

    Whilst facilities are in place on our system to highlight whether an order can be delivered on the same day based on postcode, there are rare occasions where our member florists are not available for various reasons, or may not have the stock to complete your order in line with our policies.

    Looking at the history of your order, our Customer Service team had made every effort and exhausted every possibility to ensure a delivery was received however we regret that on this occasion it hadn't been possible and that we informed you as soon as this issue was apparent.

    We apologise for any inconvenience caused.

    Kind regards,
    eFlorist
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