My mother in law recieved the flowers, but they look nothing like the picture. disapointed. they should have been red roses in it and there were none. i have had before from you and they have been very good but sadly not this time
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Thank you for taking the time to leave us feedback. We are sorry to learn of your disappointment. The description you have provided of the flowers delivered does not match our expectations and we are keen to investigate further.
Whilst we allow our florists to make minor substitutions to our orders, we insist that any changes remain within the style, colour scheme and value of the items chosen by our customers. Essentially, the bouquet delivered should greatly resemble the item you had seen on our website.
From your description, this would not appear to be the case and a member of our Customer Service team will be in contact with you shortly. Please check your emails at your earliest convenience.