Reply from eFlorist
[REPLY]
- Reviews (5,921)
- houriya kazim
- 1 Review
Somewhat disappointed
Placing the order was easy enough however at the time time I did place the order, I was told it would be delivered the next day. It was, but very late in the evening.
Reply from eFlorist
Thank you very much for your feedback. We are sorry for any disappointment caused.
Please be advised that our London florists can deliver later in the day due to the substantial amount of orders that they receive in such a highly populated area.
Although we cannot guarantee specific times for orders, we would suggest that in future, if the timing is a priority, that a note be put in the "Special Instructions" box to this affect. This will enable our florist to prioritise accordingly and we are sure that they would do their utmost to fulfill your wishes.
Kind regards,
eFlorist
- Janet Bundle
- 1 Review
Don't bother with eflorist!!
I ordered flowers for my parents, my dad had finished chemotherapy and radiotherapy the previous day and I thought after 3 long months of treatment a lovely bright bouquet was just what was needed. They arrived very promptly, exactly when ordered for, that was where the positive experience ended. When I visited 2 days later I wandered around their home looking to see where the other half of the flowers were! I didn't find them so asked my mum where they were, she said that thye were all in the one vase!! I was absolutely astounded that such a beautiful looking bunch of flowers on eFlorist website could actually be less than two thirds of the size shown, I would have got more flowers for less than half the price at my local supermarket!!
I emailed eFlorist who after 2 follow up emails responded with apologies and said they would send the 'proper' flowers, they never arrived and so after 2 further emails I had a refund.
I was telling my son of my experience and he said that he had had more or less the same shoddy flowers earlier in the year when he sent them to his girlfriend.
Rest assured I will NEVER be using eFlorist again, not only are their pictures not correct but their customer service is absolute rubbish too.
Reply from eFlorist
Thank you for your feedback. We are sincerely sorry for the issues that you had experienced with your order and the disappointment caused.
Please be advised that we value this feedback and will use it to further improve our services.
Kind regards,
eFlorist
- donna sidders
- 1 Review
Lovely flowers and quick efficient delivery
My recipient was very happy with the flowers. It made my day and hers. Will use again.
- Linda Clarke
- 1 Review
Better than Interflora or Marks and Sparks !!!!!
Living mainly abroad, I do send flowers to Uk quite often, fantastic service, excellant quality and will never use any one else in the future. Thank you all very much.
- Melise Nevin
- 1 Review
Thank you Petal !
Efficient easy to order, precise and delivered on time :-)
- Maria K
- 1 Review
No need to ever use any other online florist
Easy to use website, great service and amazing flowers that achieved the Wow factor I was looking for.
I've used this site a number of times now and wouldn't consider going anywhere else - great value and 100% reliable.
- Mr. John Brown
- 2 Reviews
Excellent service from superb internet florist!
You'd never believe the service I've just had from eflorist - great service, keen prices and speedy delivery - if you want flowers, over the internet, this is the site for you!!
- Chris Boylin
- 1 Review
Beautiful flowers
Excellent bunch of flowers and were very well received by the recipient. It really did do what it said on the tin!
- Sarah Halliday
- 1 Review
Great Service
All flowers were delivered on time and everyone said how beautiful they were - will definitely use again and recommend to others. xxx
- tamara davison
- 1 Review
Fancy Flowers and On Time Delivery
I always use eflorist to order any flowers - I trust them to send the freshest loveliest arrangements which are always praised by the recipients. The website is easy to order from, same or next day delivery optionsare great and i'm always super pleased with them.
- brian syms
- 1 Review
A delighted customer from Down Under
It's difficult when ordering flowers from Australia for delivery in Barnstaple to know what it is the recipient will get.
My sister was delighted with the flowers, which she says still looked fresh one week after delivery
- Andrew Harbidge
- 1 Review
Bloomin' excellent!
I particularly like the ease of use on your website and the speed of delivery to the recipient.
- Abbie Holland
- 1 Review
great service
My grandparents were very happy when a lady smiling in a van presented them with a beautuful bunch of flowers.
I used this service because i am travelling and couldnt do it myself id use them again 100%
- janine Reed
- 1 Review
Outstanding
We ordered them late on Sunday for delivery on Monday with fingers crossed, you truly stuck to your word . Fantastic will defiantly recommend . Thank you.
- Tina McPheat
- 1 Review
Very good reliable service
Flowers were received by recipient on the same day and she said they are beautiful
- Patrick Maguire
- 1 Review
Excellent quality and service
The flowers were delivered as stated, and the recipient was very pleased with the quality and the freshness. I would use this company again.
- YAN JI
- 1 Review
Fresh and beautiful
My girlfriend loves the beautiful flowers, so do I.
- Peter Baillie
- 1 Review
Beautiful, unusual flowers!
Ordered the bouquet for a colleague starting her maternity leave. Delivery was on time, the flowers were gorgeous, and the look on her face was worth 1000 times the modest cost of the bouquet. I'll definitely use this retailer again, perfect in all respects!
- Terence Roach
- 2 Reviews
Great quality service delivered on time.
This was a very efficient service delivered with panache and the flowers were very much appreciated by the recipient.
- Gary Mclaughlin
- 1 Review
Very impressed
Very impressed with it all: ease of use, price, promptness of delivery & quality of the flowers
- Anna
- 1 Review
I don't even know if my flowers are delivered
The delivery person went to the wrong address, so he couldn't leave the flowers. I couldn't contact the office in order to explain this situations,because no one answer the calls. I sent some emails, but never received a reply. I still don't know what happened to my flowers...
Reply from eFlorist
Thank you for your review. We are sorry for any disappointment caused.
We believe that our Customer Service team have been working between the florist and yourself to try and organise the delivery as there were issues with the secure nature of the location.
Kind regards,
eFlorist
- Celia
- 1 Review
A perfect bouquet
The process of ordering was easy.
The pictures were very clear so I could choose the right flowers for my purpose, in this case a thank you.
They were delivered on time and I have seen them and they look just like the picture, a perfect bouquet.
- William Hart
- 1 Review
Excellent service. Good delivery time and quality flowers
Excellent service. Good delivery time and quality flowers
- Janet Hobden
- 1 Review
Disappointed
I was a little disappointed when I saw the flowers especially as they were to celebrate the birth of a new granddaughter. I chose the Bundle of Joy arrangement but they did not look as nice or have as many flowers as the picture shown on your site.
Reply from eFlorist
Thank you for your feedback. We are very sorry to learn of your disappointment. The description you have provided of the flowers delivered does not match our expectations and we are keen to investigate further.
Whilst we allow our florists to make minor substitutions to our orders based upon seasonal availability and the stock of the florist on the day of delivery, we insist that any changes remain within the style, colour scheme and value of the items chosen by our customers. Essentially, the bouquet delivered should greatly resemble the item you had seen on our website.
From your description, this would not appear to be the case and so we hoped you may be able to provide a photo of the flowers received. This allows us to see precisely what has been delivered as well as provide far more detailed feedback to the florist involved.
In order to do this simply go to: www.eflorist.co.uk/help.html. Click on the 'Email Us' icon and when the new window opens click on the email link on the right hand side of the page. Please be sure to include your order reference number and an image of the flowers if possible.
Our Customer Service team would be very keen to look into your concerns.
Kind regards
eFlorist Customer Service
- Gareth Hughes
- 1 Review
Flower-tastic
I thought their website was very easy to use, it had really clear pictures and for once - a lovely form where you don't have to register every little detail - which in today's world puts me off many websites. Great service, and the missus was very pleased with the flowers.
- Jessica Catchpole
- 1 Review
Good price, customer service helpful.
May review after delivery, though!
- Carlos Arrazola
- 1 Review
Great service!
I live in the Us and all i have to say is Thank u! U made my gfs birthday much happier :)
- Martin Chidwick
- 1 Review
New Concept in Hide and Seek
My daughters birthday in England..............
Flowers were delivered on the correct day (we assume..)
Trouble is no one was home. Flowers were put in back garden and only discovered the next morning.
Daughter thought Dad had forgotten.
No note left in mail box or at front door to say that a game of hide and seek was necessary to find the flowers...................they were a surprise from me and apparently another surprise from the delivery person...!!
Disappointment reigned where joy should have flourished!!
Hope it helps head off a repeat for someone else!?
Thanks for listening
Martin Chidwick
Reply from eFlorist
Thank you very much for your detailed review. We are very sorry for the manner of delivery that you have described as this is not the standard that we expect here at eFlorist. As a result we have forwarded your concerns regarding the delivery to the florist responsible.
Our Customer Service team have also written you an email regarding this matter. Please check your inbox at your earliest convenience.
Kind regards,
eFlorist
- Andrew Sheldon
- 1 Review
Great ecommerce experience - would be good to have delivery confirmation
Great selection, well organized and really easy to use website and shopping cart - bravo on US credit card support for UK delivery (something only Amazon figured out recently).
Would be good to get email confirmation of delivery - otherwise it's a bit embarrassing calling to say "how do you like the flowers?" When they have not actually been delivered yet.
- Helen Clark
- 1 Review
Saved my bacon!
After having been badly let down by an online florist service who couldn't deliver flowers to my friend on her birthday, (despite well over 24 hours notice!) I was desperate. Having only found out mid afternoon that they weren't going to be delivered I wasn't sure I'd find anybody who could do it quickly enough but e-florist did. I selected, clicked, paid in minutes and within a couple of hours I had a 'thank you for the stunning flowers' text from my friend. All for only a couple of quid more on the delivery charge than the original useless service wanted. Brilliant. Thanks a bunch!! (Is that too corny? Thought so).
- D Smith
- 1 Review
Superb Service
Reasonably priced
Fast Service
Beautiful flowers.
Friendly Service when delivered
- E Mitchell
- 1 Review
Great service, beautiful flowers
Very easy to order online, flowers arrived at a convenient time on the day I requested.
- Elise ROGERS
- 1 Review
Fresh flowers, fresh approach
I would just like to say that the speedy, totally efficient service resulted in a lovely friendship being enhanced by the delivery of the lovely flowers. Absolutely brilliant. Thanks.
- David Bradford
- 1 Review
Well done, delivered on time and received gratefully by my Mum.
Ordered the day before my mothers Birthday and delivered on time. My mother was out at the time the florist delivered but a card was left indicating where they were. Mother was 'chuffed' with the flowers and cherished the thought from her family who are living in a different part of the country.
- Shamaneka Shelton
- 1 Review
FLOWER POWER!!!!
Great service! Was able to have flowers sent the same day. Flower arrangement simply stunning. Only thing missing was a email confirmation that the flowers had been delivered.
- donna stewart
- 1 Review
Twice satisfied !!
I've used the site twice now and both times the service has been great - both recipients of the flowers were delighted.
- valerie
- 2 Reviews
Expensive and extremely disappointing.
eflorist offered same day delivery, so I duly ordered flowers, vase and chocolates for a very special friend on Monday. On Monday evening I received an email telling me the flowers had not been delivered, and would I confirm the address. I did. The flowers, however, had been taken to the wrong address by a supposedly 'local' florist, who apparently could not tell where one street ended and another began. I rang the number I was given only to be told the office was now closed .I sent an email to the address they gave. On Tuesday, I tried ringing again, and sent another email. Was kept on hold for fully ten minutes, all in vain, and received no reply to my emails. I finally got through on the telephone at about 11 a.m. on Tuesday and asked them to get the matter sorted out, which they said they would do. And I warned that my friend would be out that afternoon. Finally the florist delivered to my friend while she was out, but a neighbour kindly took them in for her. Not an experience I would ever want to repeat. Nor indeed shall I.
Reply from eFlorist
Thank you for your feedback. We are sorry to learn of the extensive trouble you have experienced in sending flowers, what should be a stress-free, enjoyable experience.
We are very confident in the service that we provide however we are welcoming of feedback that allows us to refine and improve the service that we can offer.
We understand you have been in touch with our Customer Service team on a number of occasions and they will be in touch shortly to try and resolve this matter.
Kind regards,
eFlorist
- Grigory Sergeev
- 1 Review
From Russia with love
eFlorist was of great help, when my girlfriend went to London for some work experience. The only communication remaining was skype, not so very romantic.
Both times I ordered flowers at eFlorist, her flowers were delivered shortly after and were in great condition and shape, along with a handwritten message :)
They guarantee 7 days of flower freshness and it can be trusted!
- Simon Bishop
- 1 Review
My mother was delighted
The flowers were delivered within a couple of hours of placing the order. They were for my mothers diamond wedding anniversary, so I was delighted with the fact that she liked the flowers. The delivery was made by a very helpful woman who impressed my parents, they had just got back from shopping and she helped with their bags.
When I need to get flowers in future I know where to order.
- Claire Dorsett
- 1 Review
Quite a small bouquet for price
Hidden behind bushes so not noticed til day after delivery :( but disappointed as were for a 60th birthday...
