Reply from Einhell
[REPLY]
- Reviews (3)
- John
- 8 Reviews
Billigt skrammel
Einhell græstrimmer kåret bedst i test????
Har lige købt en akku græstrimmer i Bilka og det er den ríngeste kvalitet man kan tænke sig, måske den kan bruges i en urtehave, ikke i en normal have.
Personen som har kåret den som bedst i test må stille MEGET lave krav til det han tester - eller også må de andre han testede have været totalt ubrugelige!
Og et godt råd, skal du bruge en græstrimmer/buskrydder til noget fornuftigt, så skal man op i en benzin dreven.
Og Bilka, tag jer sammen.
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- Gert Thulstrup Maigaard
- 1 Review
Det er simpelthen noget skrammel!!!!!!
Jeg købte en trædrejebænk gennem Toolworld. En Einhell BT-WW 1000. Handelen var der, sådan set, ikke noget i vejen med. Det gik hurtigt, og da jeg bor i nærheden af silkeborg, kunne jeg selv hente den hos Einhell, og derved spare fragten. Maskinen kostede den beskedne sum af dkr. 1125, og man får, i hvert fald, ikke mere end man betaler for. Når man spænder et stykke træ op, bøjer vangerne synligt, og efter mindre end 10 timers brug, sprang drivremmen. Einhell i Silkeborg kunne så oplyse, at den havde de på lager til den nette sum af kr. 165. Dvs., at mere end 14% af købssummen ligger på drivremmen. Det må da sige noget om kvaliteten på resten af maskineriet, eller mangelen på samme. Nu skal Einhell så også lige have en på skallen. Jeg mener, efter mindre end 10 timers brug, burde de, om ikke andet, give et rimeligt afslag, men arrogancen var til at ta' og føle på. Så: lad være med at købe det skrammel, og Einhell kan jeg bestemt ikke anbefale!!
- Martyn Wilkins
- Barrow upon Humber, GB
- 11 Reviews
Very Poor Response & After Sales Service
Never heard of Einhell before, but saw a Einhell BG-PM 51SHW 4-in-1 mower advertised on Mow Direct and after checking out the Einhell uk website where it stated that all Einhell products are backed by a 2 year gauruntee and ' an excellent after sales service' I duly bought said mower from Mow Direct.
The first machine delivered was damaged, the replacement appeared ok, built well so on first impressions I was quite happy. However.. On its lowest setting it left the grass longer than any mower I have ever owned or used, some 35mm minimum cut.
I contacted Mow Direct who stated that it did say in specification that minimum cut was 30mm so suggested that I contact Einhell. I started to contact Einhell on 28/4/2011 which is where I started to experience their 'excellent after sales service'!
Emailed 28/4/2011 and as no reply emailed again on 4/5/11 no reply though had email confirmation they had been received.
Rang Einhell customer service 10/5/11. 1st call cut off when I got through!, rang again, after wait got through to advisor (didn’t introduce herself) explained I had been emailing technical support and had no reply, I was asked name and I was swiftly informed she would ask ‘j' to reply to my email and rang off!, no apology or apparent concern regarding non contact.
Wrote to uk manager 16/5/11 via email regarding complaint re lack of response.
Did then get a response from customer advisor via email saying that if I replied with telephone number I would receive a call which I did finaly on 16/5/11.!!
Person seemed helpful and asked that I give her some time to get back to me, thought perhaps might get local agent to look at mower I agreed.
As no response after 2 weeks I emailed on 31/5/2011 to ask if following last contact any decision advice forthcoming. No reply! Though received confirmation emails read.
I rang the UK Einhell customer service on 6/6/2011 to ask to speak to customer advisor from 16/5/11, was told she was busy but would get straight back to me.
Surprise, Surprise no call or contact. I have given up wasting my time to try and get a response after numerous email and calls. Dont know how they can win awards with service like this. Guess I'll trade new machine in somewhere, take a loss and never look at an Einhell again.
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