I have had EKMPOWERSHOP for about 5 months now and always found them very helpful from day 1. I have had many questions since signing up and always had fast responses and accurate helpful answers in return either by ticket or by phone. The templates are very easy to edit and make your own and with many useful extra features. Pricing is good sure some of the features you have to pay for but who uses them all anyway. I find it does exactly what it says on the label I would recommend EKMPOWERSHOP no problem.
I was a customer of Godaddy for 3 years and used their shopping cart for my business but I ran into several problems with them and I found their customers service not helpful also their templates very outdated. I was looking on the internet to switch companies and came across ekmPowershop and I spoke to Mark from ekmPowershop and he assured me that ekmPowershop was able to help me. I switched and I can truly say that ekmPowershop has been a true life saver. The templates that ekmPowershop have are so modern compared to godaddy. It was so easy to work with and so up to date. The team support are so helpful and helped me so much and they all went the extra mile to get my business up and running. I just wished I had discoverd ekmPowershop 3 years ago, it would have made things so much easier. I can say that ekmPowershop has the WHOLE PACKAGE!!! Thank you to all the team at ekmPowershop, I will be recommending you. Catherine
I have been with EKM for 2 years, i have to say that their system is easy to use, has a lot of useful features and is still competitively priced. It would be great to see a few new modern features added to the site which would put them close to the top of the UK ecommerce offerings, but all in all a good platform
Very limited in practical areas such as automatic delivery options at checkout, anything even remotely useful costs extra, very poor support with no human response at all to my one basic request for necessary information, they intentionally made it very difficult to close my account and continued to take payments for several months after closure.
I found EKM brilliant, I had it all up and running within 2 weeks, there staff were on hand at all times and were really helpful, the system was really easy to use. There are no hidden charges everything is fully explained. And you get full support once its all up and running, at no extra cost. They have lots of templates and designs, so you can make your site look unique and you are not tied into any contracts.
I had just had a very bad experience with a previous website company, which cost me thousands and went on for 10 months, I thought paying extra would give me a great bespoke system, but I could not have been more wrong. Their systems were poorly built and didnt work, there was hidden costs and the support after was very poor, the whole thing was a nightmare. I was not even allowed to see a finished website before paying the final installment, so never saw it working fully in the whole 10 months I dealt with them.
I am now paying just £25.00 a month for a brilliant up to date service, which is easy to use and works really well. It was so refreshing to deal with them after the problems I had encountered before.
We have been with EKM For just over 4 years and although if i was to make any points it would be page load times. However, That said its an excellent service for anyone starting out and has limited experience with a simple platform its easy to get a pro looking e commerce shop. Would be Be Perfect if the page load times were quicker "Maybe too many sites on one server perhaps" but other than that its very reccommended And i can assure you it does work
EKM provides a great service and they do a lot more than it says when you sign up. You pay immediately (I was a little apprehensive) and they give you full support and you can ask as many questions as you like. Some companies take your money and leave you on your own device. NOT EKM! Their products are easy to use and it provides a great platform to a successful business.
new to the world of e-commerce, the team has been extremely helpful, the site is easy to use and set up, their expert help, guidance , ongoing support and excellent knowledge has been amazing, i now have a very professional web site to sell my items in 2014 from malcolm @ icarus pets
I have several accounts with EKMpowershop and have been a satisfied customer for many years until....
We began having over 1000+ page views a day. Which is surprisingly easy to get to.
Once we hit this limit we were told "You MUST upgrade to a VPS or we will shut you down".
Cost is £149.99 A MONTH!
DO NOT FALL FOR THIS SCAM!
Edit: Reply to below.
"Tom Beckett Hi there
I appreachiate the reply however my review still stands.
I cannot find a single positive review for this practise and you are in no way open about forcing customers to a VPS. The whole 'one price' advertisement made on your website is simply untrue. Where is your pricing page explaining the tiers?
Finally, I dispute the claim that my store is in the same bracket as Lotus, Michelin, O2 and PGA. I feel this is simply a tax on what is perceived as a successful store that can "afford it".
Not 2 months ago we received a phone call from EKM Dorothy Ward to explain about the EKM powershop.....what a luck...1 day later we started the free trial and Dorothy supported us all the way through the realization (we haven t be very easy ;-) ) We maid it and after 10 days we had a wonderful working shop. There are little things which could be work better but we can live very happy with this. Also the support team is very friendly and helpful. We only can recomand EKM . Very good value for your money.
They are really helpful and attentive and I really appreciate the courtesy calls they make from time to time just to check if I'm happy, how good is that? The tuition is excellent and the actual site is quite easy to use, even if you have limited graphics experience. Recommend you give them a try :-)
It is early days for me as a customer. I had a previous EKM shop a few years ago and left because it just wasn't generating the sales. It was clunky and time consuming. This really looks like a new improved version though. Very user friendly. Quick to set up, excellent sales staff with technical knowledge, not just promising the earth for the sake of a sale. Hopefully in a fews days I will be getting lots of sales with quite minimal hassle for me at a time of year when time is at a premium.
I have been exposed to the ekm system since 2007. I now have my own store that was set up this year. I have had slow page loading problems, numerous people contacting me to say they gave up waiting for the website tom open. I have a product page that simply will not open in a timely manner. I had to take the dog for a walk and it was open when I returned. I have just posted a lengthy post in the EKM community forum asking why a customer has to provide evidence of an issue. Yet EKM just say 'It's alright when we checked'. They do not demonstrate any pro active or cointrolled testing to find problems. UI have just asked for people with slow websites to contact me so we can do our own tests using independent people. My EKM Forum post was removed in minutes. Ask yourself this. Do you want to set up a web-shop that you cannot migrate or take elsewhere with a company that behaves like this?
I am about to launch the site, so I can't comment on the customer experience. however, I must say that the level of support that I have received while building the site has been MAGNIFICENT! Nothing is too much trouble and everyone is very motivated towards getting the site as I want it and getting it up and running as quickly as possible. This is my third attempt at building a site and the other two providers came nowhere near to matching the service levels offered by EKM. Once you understand the basic principles, building and updating the site is simple. 10 out of 10!