It is early days for me as a customer. I had a previous EKM shop a few years ago and left because it just wasn't generating the sales. It was clunky and time consuming. This really looks like a new improved version though. Very user friendly. Quick to set up, excellent sales staff with technical knowledge, not just promising the earth for the sake of a sale. Hopefully in a fews days I will be getting lots of sales with quite minimal hassle for me at a time of year when time is at a premium.
I have been exposed to the ekm system since 2007. I now have my own store that was set up this year. I have had slow page loading problems, numerous people contacting me to say they gave up waiting for the website tom open. I have a product page that simply will not open in a timely manner. I had to take the dog for a walk and it was open when I returned. I have just posted a lengthy post in the EKM community forum asking why a customer has to provide evidence of an issue. Yet EKM just say 'It's alright when we checked'. They do not demonstrate any pro active or cointrolled testing to find problems. UI have just asked for people with slow websites to contact me so we can do our own tests using independent people. My EKM Forum post was removed in minutes. Ask yourself this. Do you want to set up a web-shop that you cannot migrate or take elsewhere with a company that behaves like this?
I am about to launch the site, so I can't comment on the customer experience. however, I must say that the level of support that I have received while building the site has been MAGNIFICENT! Nothing is too much trouble and everyone is very motivated towards getting the site as I want it and getting it up and running as quickly as possible. This is my third attempt at building a site and the other two providers came nowhere near to matching the service levels offered by EKM. Once you understand the basic principles, building and updating the site is simple. 10 out of 10!
A few months ago we contacted EKM wanting more information about having a shop online with them. Being a novice, and not that brilliant with computers, I found them most helpful, with great customer service and patience! We then had Internet problems and were unable to pursue our online shop! However after relocating the business, decided that we would try EKM again, having found them so helpful earlier in the year. They were great once again, and had were able to recall information from months back. We are now in the Kickstart stage again and are looking forward to going live in a week or two.So looking forward to seeing the end result. Have already recommended EKMPowershop to others.
Suffered a torrid 6 months with EKM, the platform is really buggy and unstable. We had so many customers tell us our site was not available, slow, unable to connect to payment gateways, not displaying correctly in IE the list goes on and on. The support team are obviously overworked and don't seem to be able to help, the only redeeming feature of the platform is the great community of users in the forum who seem to be the only people who care about ironing out the many many issues.
Our final straw came when I was on a (yet another) support call regarding pages not loading in internet explorer because of a js query error on their product tags. Instead of offering a solution I was told "we have a lot of bugs on IE, can you not get your customers to use chrome instead?"............ We've just left and moved to another provider who I feel offer a far superior product in terms of support and stability, though to be fair to EKM you can design wonderful looking websites, they just need to make sure they work and customers can pay!
I tried to work with this company for over a week. They made me multiple promises and asked me to pay £30 upfront, which was not specified on their website. I feel they mislead me big-time. They wasted hours and hours of my precious time and energy, keeping me on a string, telling me they could provide me with the service I needed, instead of them being straight and honest with me. I eventually received my £30 refund. After my experience with them, I felt my energy was drained, having phoned them painstakingly every day, several times a day, in order to get things sorted and moving, but to no avail. I really would not recommend them.
Am so impressed with both the EKM platform and their customer service, it is a website host I definitely recommend.
Query something and the help is there and the platform is so simple, even a novice could operate with no help.
So impressed, I am currently building my own site with ekm to run as a charity/Not-For-Profit organization, as competitor platforms are no near as simple and it's always a pleasure to speak with someone at EKM, that is a rare occasion too!
Wanted a M-com site too, as mobile devices are taking over 'computers' (Ebay reported a 15% rise in its profits because of mobile use - Oct 2012) and thus EKM ticks this box. Also the EKM app on a smartphone is easy to check sales when out and about!
I have never had such a simple, easy to use, enjoyable experience when it comes to website builders/technical staff.... yet with EKM thats exactly what I got - so simple, the gentleman called me straight away after I logged a call back and within a matter of a few minutes I was up and running. Simple to use site, knowledgeable friendly staff who only want to help. Bargain price for the features included. Highly recommend to everyone - I wont be going anywhere else any time soon.
Having tried 2 major Competitors I then Came across EKM, What a breath of Fresh air, Easy to use, excellent pricing, knowledgeable support staff. I really wish I had found these guys earlier. I would recommend these guys to anyone looking to set up an online business with no hesitation whatsoever.
I had been looking for a product that I could use to replace my current website. I used a templated tool (WEBS), that did not offer the functions that I needed to continue the growth of the eCommerce side of the business.
After looking I came across EKM Powershop. Reluctantly, I spend some time talking to them - I say reluctantly only because I did not want to be pressurised into signing up.
Well, there was no need to presurise me - I love it, absolutely love EKM Powershop.
Having spoken to a member of the team for about an hour, I sent her a PDF showing what I would like out home page to look like. Even though I was told she would get back to me, in all honestly I probably did not expect a response for about a week. Well, within 12hrs she had come back with a screen. She then spent about 90mins showing me this, and all the other functions available - all at no cost.
For me as an eCommerce business, for £20 a month, I could not believe what I was getting - It offered all that I needed to progress to the next level of business, without costing a small fortune. But not only that the support and backup has been amazing. I have been working with the team for the last week, continuing to build my site - I have no problems in saying, that I believe within 7 days I will have my site, designed, built and live, hopefully making money (thats for me to do though)
What is offered ? - Easier to say what isn't but here goes
From my side, I love the discount management - BOGOF, % discounts, free delivery, Coupons etc... the list goes on. Email management, Customer Reviews, Loyalty Points - I must sound boring, but these are all functions we wanted, but our other provider did not offer, or was not willing to listen to the customers to offer. I am no geek, but I have spent most of this weekend playing with the site, seeing what is offered
I have signed up straight away - Really love it. I am sure I will be a long term customer of EKM Powershop
I am very happy to write this review for EKM. They offer wonderful customer service with great packages that are easy enough for any small business to use with ease and to great effect. This is our second website with EKM and with that I do not think I need to say anymore :)
The team at EKM have been amazing. Our eBay store has a lot of custom template and HTML that was embedded into our export that I sent over to them. They happily removed it at no extra cost. Everything has all been smooth and although I have to do some work with the catagories, I have been shown how to do it and any question I have had it has been answered very quickly, normally by a phone call.
In particular Marc M has been brilliant. Any support I need, he has either answered my questions or got me through to someone.
ok been with ekmpowershop now for about 6 months, we moved away from 1&1. as this is far better. its easy to use has some lovely templates. customer service is excellent. for the price you are getting a better package than you think. have linked paypal and amazon payments to the website. love the features and also its good to see a company adding new things to it to keep it very competive in the volatile market. take my advice if you sell on ebay or play or amazon for 19.99 a month its well worth it. keep the good work up. our site is retrogamesexchange.co.uk and theres still loads to do. trust me guys online is the future make this package part of it..
i just can't wait to get out of this nightmare. features do not work well at all. every single day i am losing sales. customers are logged in but they can't go thru the checkout because this malfunctioning feature 'customer log in' says they are not logged in. when using 'forgotten password' link it says their email doesn't exist on the system. long waiting time before you can get served. REALLY NOT GOOD COMPANY. STAY AWAY if you want your business to grow or go forward.
I honestly, do not know where to start. I was very skeptical about any non US ecommerce software solution website. I have always had an outstanding service from non UK sites. However, this company is truly exceptional. To be honest, there is one guy that I was lucky enough to deal with that really made the whole experience for me. His work ethos, and outstanding attention to detail was better than anyone I can remember in business. Adam Waring is the guy you need to speak to. He literally cannot do enough to walk you through the whole process. I have been lucky enough to be involved with multiple ecommerce sites over the last ten years, & never had such wonderful customer care before EKM. Cannot thank you enough. Thanks again Adam, & everyone else involved at EKM. Emma & the team at www.ministeps.co.uk
Decided to use EKM as it seemed the popular site, customer service people as great only have to email and they are quick to reply and help. The site is easy to use once you get to know the way around. Had a few sales but hoping as the time goes on we will get more popular. Thank you EKM www.treasuredgiftsforyou.co.uk
I became an EKM Powershop customer when it bought out my previous web hosting company, Tiger Commerce. I wasn't happy with the EKM software and had already been planning to move to a much more comprehensive eCommerce system before the changeover. It wasn't too much hassle to get out of the contract as I hadn't paid anything due to the transfer. However, in March 2013, I had a phone call from an ex EKM customer who told me that when his URL was typed into the browser, my website came up. My web designer looked into it and noticed that there were lots of links to my website from domains that were inactive. This has a negative effect on SEO and we subsequently fell from positions 3 or 4 on page 1 of Google to falling off the first page, horrendous for a web-based sales business. As soon as we received the call and saw the links, we called EKM. We were told that when an account is cancelled, the url is redirected to another old account / random website but that this would be rectified and my account deleted from their system so it didn't happen again, and that it would take effect immediately. Four months later, loads of calls and emails resulting in being fobbed off, and a letter sent Recorded Delivery to the MD over a month ago that has yet to receive a response, and I am still suffering from other websites being linked to our domain. We have managed to climb back up to page 1 for our key search terms with a lot of hard graft. And we have tried to complain about EKM's total lack of responsibility, complete failure in customer service and its immoral practices but we have nobody to complain to. There is no governing body for business-to-business web hosting issues and Citizens Advice have told me that my only option is the legal route. I am a one person micro business so this is a daunting and costly prospect for me! EKM certainly isn't kidding with the statement on its website that they work hard but play harder - obviously at the expense of its customer service and reputation.
I've tried setting up a personal website through another company where I received no help what so ever. The only method of contacting he previous company was through online support which is useless.
After I transferred to ekmpowershop I couldn't believe the difference in treatment and support I was receiving. The web editor is easy and great fun to use. The webpage ends up looking unbelievably professional and the support you receive is phenomenal. Great team and great guidance! Love my ekm powershop!!
After looking at many different ecommerce site providers and reading numerous reviews (both good and bad) I was feeling completely confused about who would be the best provider for my ecommerce requirements. I found EKM and liked the look of the templates they had on offer and also the end results for some of their exisitng clients. I still wasn't sure though so decided to email a couple of people who had put reviews on trustpilot to see how they were finding things with EKM months/years down the line and all came back positive. I took their free trial and played about for a couple of weeks to see whether I could get on with the templates and it was great. I found them easy to use with great end results. I also found that the members of the team that I spoke to were very helpful and willing to answer any and all questions I had. I took the plunge and have now launched my site. I managed to put it all together myself with only a small amount of help required from their support team. All in all I am thrilled with the outcome and look forward to many years trading with EKM. Would definitely recommend to anyone thinking of opening a webshop!