I have never ever built a website, or e-commerce site. I needed a site for my growing small business where I have control, and flexibility. I stumbled upon EKM totally by accident, and what a find it was.
I have been very fortunate to speak with staff who have always been friendly, helpful and professional. I even trashed my site twice during the building stage, which was quickly restored and no loss of downtime. I discovered the "Free Trial" quite late in the game, and it is brilliant, you can mess around with the templates and tweak what you need, before you apply it to your own site. Yes, I even managed to learn a miniscule amount of HTML coding, and was able to resolve what I needed. No HTML knowledge is required to get you going, as they have some brilliant templates to choose from.
You don't realise how much work goes into building your own site or "powershop", but even I with my limited skills have achieved this - and at such a low cost per month.
A huge thank you to everybody at EKM.
Can't speak too highly of EKM Powershop. I needed to set up two websites for two businesses we own. Setting them up was simplicity itself. Everything is very clear and very user friendly. I have had phone calls to check everything was OK and to provide a tutorial. I also have the option to attend a webinar, which I will do, just to see if I am missing anything really. I needed some help with adding photos to the Home Page of one template. Gemma Caparelli could not have been more helpful. She gave advice and added the photos for me. She provided absolutely 5 star customer service. I'm really happy to be with EKM.
Having spent 2 weeks trying to set up an e-commerce site with a competitor and getting nowhere fast a friend told me about ekmpowershop and all I can say is I LOVE IT!!!
It is so simple to use and within a week I had my first sale. Their SEO Healthcheck was great and this has been a real boost for sales and taught me how to look after my website on an ongoing basis.
Can't praise ekmpowershop highly enough!
Lou Lou Shoes - Ladies shoes in sizes 8-11
Destaca sobre todas las demás, por su sencillez a la hora de contratar, un único plan sin engaños y con un único precio. Sus plantillas son las más profesionales y adaptables a cualquier tienda online, además de ser personalizables y su software para la creación de la tienda virtual es sencillo e intuitivo.
Pero lo que más destaca es su call center de atención al cliente, profesional, amigable y resolutivo, siempre están ahí para ayudar y resuelven cualquier duda por pequeña o grande que sea.
I have been with EKM for a few months, developing my site, its about to launch this month, their customer service is amazing! I sent an email, an automated response told me an approximate waiting time until an advisor could answer my questions. Within one hour EKM had removed their branding from my shop which i asked them to do (so surprised they were openly willing to do that, and for FREE! Most companies are keen to keep the advertising but the EKM reputation is too good) I recommended to a friend and he signed up instantly and is loving it too! Strongly Advise! There really are no limits!!
I've been with EKMpowershop now for about three months and was a little worried when the live chat facility was removed in favour of emailing or telephone, however, I have always received a reponse to any email queries I've had within the hour (thank you Jaxey Lewis for the most recent resolution) so no complaints from me!
EKMpowershop have excellent customer service-i signed up to have an on-line store with them and within 24 hours id had a welcome email offering help, a personal phone call, and an invite to a webinar!
-every time i have a question-no matter how small ( i feel like some of my questions must seem ridiculous) i have a swift reply within hours, in simple terms i can understand with an invite to ask more questions if needed.
After setting up my shop i had another phone call checking that i was doing ok and understood everything.
The layout of the website and tools for managing your shop are simple and easy to use-with lots of help at hand.
you can even have aplay around in a shop FOR FREE to decide which template you like BEFORE buying-this is valueble as i spend a coupld of hours finalising what kind of design i would like before i even had to sign up!
The templates available is very high quality and variable so there is something for everyone and you can change all elements to suit your site.
The webinars can be booked at a time to suit you as well as the phone calls-they really fit in around you! and the webinars are often enough that if you decided to go it alone in the beginning you can still join a webinar a little later if you started to struggle.
I cannot speak highly enough of them and i would recommend them to both new and old on-line shop owners.
you wont be disappointed with EKM a real credit to on-line shop services!
Hayley from [Link]
I used ekm powershop for about 6 months and have to say in my entire time with ekm I was insulted by the staff. Frequently lied to over problems with my website. They would tell me the problem was only on my computer yet i would have customers ringing me up.
You cannot access their forum until you join. The reason for this is because you will see a lot of dusgruntled customers on there. Not all as most have been banned from the forum because EKM dont want to deal with them. Beware of what you read. I would check out some online retail forums or online business forums and find the general view on ekm before you ever sign up.
On the whole I would not even send my worst enemy to ekm at all. Don't even get me started on the fact that nothing actually works as it should on there.
John Pemberton found this review useful
I initally chose EKM powershop to host my online shop as the price seemed attractive at first. Unfortunately I should have realised that with a low price comes a cost. The customer service that the company provided was of a very poor standard. I had commissioned them to do a custom design for my shop which didnt go very smoothly. The company give you 35 days from start to finish for the project, the first week was completely wasted due to emails that they had apparently sent me not arriving. I had asked if the first week would not count towards the number of days that the project had to run, and was told that they in fact would do even though I had received nothing from them in the first week. So the first week was a complete loss and waste of time. Then after that I received late emails, slow replies to emails, emails being sent at the end of the working day so there was no time to reply.
As part of the design I was to have had 4 banner images created, s far I have only received 1 image which came as part of the design when put in place, I sent off an email asking for a further two banner images and what was to be done with them and never heard anything further back.
I have still not heard anything back regarding these and am very doubtful they will ever arrive.
The only quick part about this whole process was how fast they were able to take my payment.
In my personal opinion, and after the poor service I received , I cannot recommend this company.
I have moved my shop over to another provider, and happy to say the service received has been excellent.
With an EKM powershop anybody can run an online shop.
For only £20 per month you get a product that would otherwise take months to build and probably cost you tens of thousands of pounds to develop.
With great backup and constant development your site is always state of the art.
Please keep up the good work!
If you need an online shop that you want to set up yourself that has a professional look at affordable prices this has to be your choice. On top of this are so many features within the shop it is great. The support from EKM is second fantastic. I am really pleased with my shop and the feedback my customers give me tells me i made the right choice.
I would certainly recommend them.
I have been with EKM since 2006 and very happy with the service and experience I have had with them.
I started with the website using one of the templates in 2006 and couldnt believe how easy it was. The support was and still is fantastic and was very easy to upload and modify to your required setings.Over the years, lots of new features and templates have been added and there are lots to choose from to enhance and customise your site.
As an online retailer setting up the payment and checkout was very simple and easy with many ways to set up and accept payments on the site. You can also modify your site at any time without any extra charge, just simply log in and away you go.
For anyone starting up a website EKM is perfect as it is so user friendly and cheap to run. The customer support is brilliant and I would thoroughly recommend to anyone.
I had an eCommerce site with Actinic Express for several years. I was advised by them that they would be stopping that product and was persuaded to change to a new Actinic Online web site at £18 a month. I have almost 1000 products and spent almost a week getting the web site up and running when I was told that the price would in fact be £56 a year! I then decided to get an eCommerce site with my domain provider UK2. Once more I spent almost a week setting up the new site only to discover that it was impossible to set up air mail deliveries by weight unless I did every country in the world on an individual basis. I abandoned that site.
Finally, thank goodness I found EKMpowershop. The staff were incredibly helpful in helping to set the website up AND transfer all my products from my exisiting site. The whole thing was completed and went live within 24 hours. Congratulations EKM and thank you, I hope to be with you for many years to come.
I am able to contact ekm Team with the knowledge and peace of mind that all my questions will be answered or supported in a positive manner. I have experienced many online help services for web based systems, never have i had such a positive experience as these guys give me... every time!
The email support .... 5 STARS!
The telephone support.... 5 STARS!
This is an exceptional company who have a niche in the industry.
Keep up the great work ekm!
Julie Watts found this review useful
I found EKM after my previous e-commerce provider proved themselves unable to fix simple issues with their website, or even answer the phone in a polite and effective manner.
EKM have gone above and beyond the call of duty in assisting me when transferring my website to them, they have patiently answered every question that I have had.
Mark in particular has been outstanding, and it would be tempting to assume that it was just him, however every single person on the other end of the phone has been courteous, messages have been passed on and phone calls returned.
I was not treated like a novice with no experience, which can be insulting, having said that, I would hardly describe myself as a technical wizard either, and the answers to simple questions were given efficiently and without frustration.
One of the major bonuses I have found with EKM is that there is someone there more than just Monday to Friday 9-5. The live help is very effective and promptly answered, and I haven't yet asked a question where the answer was 'You can't do that' or 'I don't know how to do that...'
I guess time will tell how good EKM are long term, but at present I cannot rate them highly enough.
Julie Watts found this review useful
I have been trying to get an all singing all dancing ecommerce website built by professional developers for a year now and still it does not have the functionality that I have with the EKM Powershop from 1 weeks work!
I think for a basic template website it is brilliant and looks very professional just be prepared to compromise a little on design/layout although I gather they can change things for a small fee. If you are selling a small amount of products you can't go far wrong.
for all the help EKM
Julie Watts found this review useful
I have been with EKM for a little over a month, and I am really pleased with the service and all the support I have been given. I am a complete novice when it comes to website buliding, and I was looking for something that was cheap to run but also provided me with templates that could be tweeked and changed to suit. EKM powershop provided this.
I was given a welcome call at a booked slot, which was really good as Gemma went through all the basics and answered all of my endless questions. She also helped, made suggestions with some great design ideas.
I then started to build the website, and if I am honest, I had no idea the amount of work involved in creating a website, and I would have litle questions, I sent emails and got a quick response. Gemma had booked me in for other appointments, to talk through the stages, which meant I could progress really quite quickly with the development of the site.
(the reason why it wasn't super quick is because I have a full time job, three children and I work nights and days and anywhere in between!!)
I have also had a number of conversations with Andrew and he has some great ideas too, easy to contact as well.
I am really pleased with the service that I recieve from EKM especially on the support side, I never expected that ! Just someone to answer all those "daft" questions that I have.
However, if you are looking for someone to design, programme, create your website then EKM is not for you, because you have to do the work yourself, but what you end up with is a website that looks great, is bespoke and easily changeable, with a great support network to help you along the way.
Julie Watts found this review useful
I have just read some of the previous negative reviews on here and feel that we need to cut through some of the nonsense on this one......
Our company has several Powershops with EKM, and they offer excellent value for money. The service and quality of shopping cart software has always been good and we have never experienced problems with customers completing orders (which I feel is an extremely important factor), or any other technical issues which have impacted sales.
I honestly think some people are deluded!! We pay £20 per month for these websites, and they make us a small fortune!! If you want perfection, get a tailor made website for £10K, and even then, I doubt you'll get all that you expect.
With my rant out of the way, I feel EKM offer excellent value for money and I would recommend them to anyone.
If you are considering having an e-commerce site produced, and you have a good product at a competitive price, you can't fail to make money using EKM.
Mark in sales, is a good contact and useful to speak to if you want a site building..... he's ex-technical department, so really knows his stuff.
Would definitely recommend EKM
Julie Watts found this review useful
I’ve been with ekm for a while now, and have to admit that mixed reviews got me thinking if I made the right decision. Seemed to be more bad than good so I took a punt on them.
12 months on and I’ve been astonished that first of all a novice like me can actually put together an ecommerce site that actually looks the part!! I demoed a few other systems which were as cheap as powers shop and the result was awful, you get what you pay for was my gut feeling.
The odd time I’ve needed help I got through to a real person and they were very helpful, straight forward and straight talking (no jargon!!!).
As things pick up we will see how we go with ekm, seems people do outgrow them from what I can fathom, but so far so good for me!
Julie Watts found this review useful
EKM started out easy to use for a complete novice like myself. But over the past 2 years the site has gotten slower and slower with my shop disappearing completely off the servers a number of times - all I can say is thank God I had everything (product wise) backed up on my HDD. This meant that for three entire week-ends my shop was non-existant and cost me a fortune in sales.Fair do to EKM Jason came in on an off day and re-installed. He is the only chap in EKM that is helpful and as everyone says the rest should go back to school.
Pictures seem to vanish willy-nilly from my website not to mention the fact that EKM's systems cannot handle numeric and alpha-numeric product codes at the same time. If you do load them then their system deletes the aplha numeric codes - a bug they cant fix.
Ihave become so disillusioned with EKM that I am almost ready to move my shop elswhere as I have more control over every aspect of my shop from my google shopping categories (EKM only provide the basic categories) to delivery systems that work.
EKM sorry to say but if Anthony was even interested in saving his company I think you have a long long way to go before your company is as good as your self posturing tricks people into believing.
I have used EKM Powershop since 2006. They were great to deal with and the platform simple to use. The problem is that they have become too big for themselves.
There are thousands of features that they have missing that other sites now have as standard: direct debit billing, wishlists, customer tracking information, a working discount system, bulk discounts, stock control, gift vouchers, loyalty systems, live chat systems, etc, of which EKM do not have, or it doesn't work.
But instead of fixing these, which many people request on the forums, they would rather peddle out new features that never work properly for the first couple of months. IT seems to be quantity over quality for them.
Many people on the forums have / are leaving which is a shame as they are mostly the ones who provide help for the less technical. As a result, if you need something small done that you can not do, such as add some Google analytics code, they charge £50 plus vat.
They really need to get back to their original focus and put the basics right. £20 per month might seem cheap, but once you have build a customer base, it turns out very expensive not to change somewhere else.
On a side note: customer services. They have become terrible. Whenever there is a problem, I had one involving the cart system not adding up properly, it is always the fault of the customer. Even though they do not provide access to the code to damage this area. There are two decent CS staff working there, but its near impossible to get hold of them as everyone wants to speak to them.
Its such a shame to see a once great platform fall and collapse into the heap its currently in. But given a bit of hard work, they could putt it back. But its doubtful as they don't seem to listen to their customers anymore.
Mark Leverton found this review useful
If you are serious about earning a living via ecommerce you need to stay well away from this company.
We started with them and stayed with them for 2 years. During that time I was a very active member of the EKM community forum where members would come for help with coding and various other issues.
Over the course of the two years that I was with this company, many, many, many requests were raised for updates to the system (EKM has the most dated ecommerce platform out there). EKM would promise updates but they never materialised. Even billing us via Direct Debit was apparently in testing for a year and a half and still they don't do direct debits.
Eventually we banded together on the forum and kicked up a bit of a stink about their total lack of service and lack of any form of useful updates. The thread got deleted and a few of us banned.
This is the sort of business EKM is. They don't give a damn about their customers, they won't listen to their customers and when the customers speaks their mind they are banned so as not to cause any trouble.
Besides the lack of updates the system is buggy as hell. You get logged off for no apparent reason. EKM have yet to figure out why this is and the general answer is clear cache and cookies. Editing only seems to work in certain browsers on certain operating systems although it is not consistent. The system can be terribly slow (not surprising seeing as they use a Microsoft Access Database and cram 200+ shops onto a single server.) There answer to this is to pay for a VPS system at *cough* £180/month
Their advertising blurb brags about no coding experience needed. This is not true. Their WYSIWYG editor does not work and will destroy hours of hard work so you have no choice by to write the HTML code.
They also don't tell you anywhere that if they feel your bandwidth is too high they will force you onto a VPS system as a cost of £180/month.
That's a steep jump from £20 and there is nothing in between. Also for your £180/month you are still stuck with the same EKM system. You get no additional features. Just to put this into perspective I have just moved my shop to a VPS which is costing me £40/month. I could also have a dedicated server for £200/month. EKM want close to £1000/month for that privilege.
Lets talk about their customer service. Oh well they don't have any. It used to be reasonably good, but recently they have employed a bunch of kids that just don't have a clue. Everything needs to be escalated to 2nd line support as they just don't have the ability to answer your questions. If they can't replicate a problem on their end then there must be no problem so you can do one. Or "Yes we can see there is a bug but we will charge you £50 to fix it."
Anyway to summarise. Stay away from this bunch of clowns. There are quite a few alternative options with far more features at the same monthly fee.
Stated my first month was a free trial and then charged me. When i tried to cancel my account because its harder to use than other websites, they forced me to stay. they rang me every night and they side stepped the canelation of my account. They stated lots of lies to me about how it is better than its competitors and persuaded me to switch to them by persistent calling of my phone. Now i cant get hold of them and they are still charging for my account even though i have tried to cancel it. i have gone overdrawn.with my bank now. These guys are no good and cannot be trusted.
Their customer service is absolutely atrocious, very hard to get through on the telephone and their advisors are patronising and uninterested. I was out of the country for a month and left my sister in charge of my EKM account, unfortunately I returned to find that after taking payment for my account EKM had locked my account, they took payment AGAIN the following month even though my account had been locked for a FULL MONTH. When I explained this to the EKM customer advisor he said he could not verify that my account had been locked the entire month after then informing me that he could see it had been locked and they hadnt been contacted for it to be unlocked. Problem after Problem came through using EKM, their postage and payment options are complicated and problematic for customers.
I cannot begin to express my anger at this service, their advisors need to be sent for training in how to communicate with the general public, the advisor Mr Rothwell who dealt with my call after it had been escalated to a manager was confused and patronising.
EKM may advertise an "easy to use online shop" but for small businesses and start ups stay away!! It is overpriced and I would be complimenting them by calling what they do a "service".
Mark Leverton found this review useful
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