There are some not so good reviews out there - mainly re Shire customer service, so I ordered with some trepidation.
I should not have worried. The shed was delivered on time and to my door. The driver was OK and delivered to my kerbside but no more. All the pieces are light enough for 1 person to move.
The shed kit was all there to the last nail, the instructions were OK but the job looked quite intimidating. It was not!! With the help of my wife the structure was up in 2 days and the detail finished in another 2. After a coat of preservative it now looks great. Time will tell re how long lived it is.
Only complaint is that the felt nails are not long enough - they should be 8 - 10mm not the 5mm supplied. I went out and bought a pack.
Otherwise a good product supplied by efficient people and organise well be Elbec. Definately recommended.
I have purchased several sectional buildings in the past, my father used to make them!
in every case you had assembled walls , 4 pieces, roof one or two pieces, then felt. all in all a simple half mornings work.
this shed arrived in 86 pieces! the instructions were oblique and at times contradictory, most pieces were not marked, nothing was pre -drilled.
my first reaction was to return it, but on checking terms and conditions I found that if the packaging was damaged it would affect the refund(it had to be taken out of the packing to offload it, as would happen to any cutomer without a fork lift truck)and also that you charge a collection fee. it took us several days to assemble, the wood was meant to be 12mm thick, it was 10mm, the roof only 8mm!
nowhere on your website is it made clear that the shed arrives more as a collection of sticks than a part -formed building. in my opinion, your assembly instructions shoiuld be viewable on the website BEFORE purchase. it may stop other people making the mistake I did.
From my first enquiry to the delivery, my dealings with Elbec have been a pleasure. We were kept informed of progress regularly and delivery was prompt and on time. I must admit that it was a little daunting looking at the vast mound of timber, but taking time to sort through the various lengths and parts paid off. I would stress the importance of making slow, deliberate and steady progress during installation, especially ensuring that the first logs are perfectly square as this makes things a lot easier when it comes to the roof installation!
There were so many spare parts (luckily), as we put a window base part in at the wrong height and didn't realise until we were at the top of the first window height!! If there had not been a spare end log that we could adapt, we would have had to disassemble two thirds of the cabin to rectify the problem. Hence my advice to proceed slowly checking as you go!!
After not too long the end product is a site to behold! An excellent, sturdy, well constructed cabin which, if looked after, should provide us with years of pleasure.
One more thing, I employed a professional roofer to put an insulated asphalt roof on. It was another outlay but should profit us in the long run with greater thermal insulation. Looks good too!!
So, overall, we are overjoyed with the final result. Thanks Elbec.
I phoned Elbec garden buildings because I needed to replace garden fences that had been damaged in a hurricane. After I placed the order they phoned to let me know the day the delivery would take place. They delivered the fences on time. They phoned to say they were on their way. The product was as described.
This little shed is just right for the space I had,it hold's all my tools, I would recomend it to all who need a small unit. Great.
I found the sales person I spoke to on the phone very helpful, I later received a phone call to give me a date of delivery, the driver who delivered the panels and posts was also very helpful, I asked him if it was possible for him to put the panels and posts at the bottom of my drive, wihich he was happy to do.
The delivery driver not only asked you to sign for the delivery but also took a photo of the items deliverd and a photo of the house number, this I thought was exellent.
Over all I was very pleased with the smooth way the transaction and delivery went, and the price and quality of the panels and posts.
I have recommended this firm to a number of family and friends, and should I require any more panels and posts I shall contact again Elbec Garden Buildings.
A very satisfied customer Mr A J Williams
Very fast and efficient service, ordered on Thursday, arrived following Monday as promised! Panelling very good quality, surpassing our expectations! Looks brilliant had lots of comments from all our neighbours. Thank you.
would never use these guys again, their service was absolutly disgusting, was a week late with delivery and tried to blame the courier service when it was so clearly not their fault! The quality of timber used was very very poor, timber split whilst screwing screws into it, nails not long enough for the job, very very poor standard, save your money and go elsewhere!!!!
The shed turned up on a palet and is still on the same pallet it has been banded onto the pallet In the factory and the roof or floor boards have been damaged by doing this the she'd looks very flimsy and is deffinatly not worth the money I've paid for it I'm well dissapointed
Having moved from a very large rural garden with 3 Sheds and now have a tiny shared front garden and rear garden of 12 ' x 14. This shed is perfect and allows me somewhere to store garden tools etc. It fits neatly against the wall of the shared access accommodates all necessary tools, spare paint etc. it is also now a lovely Forget me not blue.
Quality of the product met all expectations and was fairly simple to follow the instructions and erect.
Very pleased with the communication and delivery, would recommend to anyone considering purchasing a Log cabin
Suppose it has nothing to do with Elbec but do not buy a Shire Log Cabin. The product was wrongly manufactured and cost me a lot of time and money to put right. The manufacturer treats you like dirt and fail to return phone calls. Their company motto is "Built around our Reputation" How right that is - crap reputation and crap customer service.
a good basic shed for the money, felt blew off the roof with the first high wind but that is because the felt ran lengthways, bought a roll of felt and some batten and ran the felt side to side over the roof with battens at the joints , no further problems, touch wood, but I am quite impressed with the quality of the shed, hope this is helpful to anyone thinking of getting a shed.
Have you seen our new log cabin we got it from Elbec this company was so helpful and the product is super I would recommend you get one they look so good .
Was very pleased with the delivery which was very good and the slandered of the materials used in the greenhouse. My gardener who has the job of putting the greenhouse up says the instructions are not very clear ( My friends who bought the
same greenhouse say the same.).Where I thought it would be up in a day I now wonder
when it will be finished, a calm day for glazing needed. This is as far we have got
I chose a log shed from Elbec specifically because the webpage stipulated that I would be able to chose a date for delivery (as I work full time). The delivery process did not follow any of the details that were given at the time of ordering, and when I phoned to chase up what was going on I was told that the delivery would be made the following day regardless of whether it was convenient for me or not. I would only get the opportunity to stipulate a 're-'delivery date once the initial failed delivery had already taken place and the courier had left a card through my front door. The whole ordering process was so farcical that I asked to cancel my order, but was then informed that this wasn't straightforward either and that I would have to phone a different company to actually make the cancellation.
The logshed itself had large gaps in the 'pre-staining' which I had to remedy, the instruction sheets had been photocopied so that the top two sentences (which were key) were missing, I had to drill various holes in order to screw the parts together (no pre-drilled holes included at all), and one of the panels has already come unfixed after one week of use.
All in all a thoroughly unsatisfactory experience, which I will not be repeating with this company
Now listen my friend, come a bit closer. Did you have a shower this morning? It doesn't matter because I'm sweaty too, from putting up my new elbec shire Marlborough cabin whose doors and Windows take a bit of assembly but it's worth it, they are very solid quality. The instructions could do with the review as they are confusing at there are some irrelevant at perplexing points, but overall it is a fantastic thing nicely engineered piece of work I would recommend to anybody. Hey I've got some some new designer shower gel from TK Maxx let's go!
Once ordered the delivery schedule was much quicker than expected. The actual delivery was a little hit and miss, having to wait in a long time for the truck, but it was within the time stipulated.
The summerhouse is well build, has everything needed for assembly and the instructions are adequate but not over elaborate. Assembly was simple and completed in 4 hours.
Bought a 10ft by 21 ft vinyl garage. Order acknowledged quickly with some useful info. for ground prep. Follow up phone call to confirm delivery date was great so could prepare for delivery.
If anyone does get one of these garages they are good and easy to assemble. I was concerned about the thickness of the panels, they seem thin, but appear rigid when all clamped together. I would suggest reading the instructions and make up all the sub-sections before you commence final assembly ( the instructions build the sub-assemblies as you go along and they take some time to construct). Don't even consider trying to build these garages in anymore than a very light breeze as before any of the roof supports are put in to give the shape some rigidity everything flops around rather alarmingly and always build with at least 2 people as with these larger garages there are some long and awkward items to screw together.
I would suggest having several batteries available for your cordless as there are endless screws to put in!! Nice that everything is pre-drilled and needed little or no adjustment. Overall very pleased with the product and company.
Excellent to deal with.. very good prices and supoer fast delivery they even carried all my fences round the back for me and was so kind and helpful. Will be using them again once i start on the front fencing..It makes a change these days to find a company who go out of there way to be helpful and respect ..
I bought this product as it seemed to be better quality and a lower price than another very similar summer house I saw on Amazon. I called to ask what the optional treatment was and whether i would need it if painting the summer house with Cuprinol Shades and the lady I spoke to told me the wood treatment option was unnecessary for me, which was very helpful.
The web site said it is "usually deliverd in 3-10 working days" but in fact it was about 12 days, though I wasnt ready to erect it earlier anyway so this didnt matter too much. I had a phone call in advance of delivery to say that the driver would contact me on the friday before to confirm if it would be delivered on the following Monday or Tuesday but he never called and just turned up with it on the Monday!
That aside the product is of good quality and the written instructions are sufficiently comprehensive and easy to follow. However some of the pictures look like a photocopy of a photocopy so are not all that clear and less than helpful sometimes. In some cases you are unsure whether the pictures shows the inside or outside of the summer house and it takes a bit more effort ot work it out.
End result is a very nice looking product and I am happy with it and would buy it again, though hopefully that will never be necessary....
Trawled the internet as usual, looking for a decent shed at a decent price, most were overlap style with a plastic window. I came across Elbec and their 6x6 shed was shiplap with an opening glass window at a price of £10 to 15 more than the inferior model, I also ordered the base. I was contacted about delivery the next day and everything arrived as agreed. The instructions were well presented and the finished structure is awesome. It is such a well built building - it will be around for a long time. I have no hesitation in recommending Elbec.
Delivery was promised within days; it took over two (2) weeks. Packing was poor so:
* all the grooved components were damaged/split. I spent time and resources sticking split wood back together.
* The roofing felt was folded (rather than rolled) and when unfolded split along the folded. The company did send replacement felt but this took another week.
* The internal bolts cannot be fitted because the cross spars get in the way. I used clips as a better substitute.
* Exposure of the leading edge of the chipboard floor to the elements will result in water damage very quickly. I yet to address this problem although it is urgent.
This item was inexpensive and some loss of quality might have been anticipated but a little more care in design and packing would delivered a better product and experience.
Thank you for the shed I bought from you.
It arrived when you said it would all parts were correct and it was easy to put together after following the instructions given.
I need a workshop size shed 14' x 8' just a pity you don't do that size.
The shed was purchased for a lady who has MS and who spends most of her day in a chair. She employed a man to erect the shed
who found that the items that had been sent were returns, having been purchased by another customer who had returned them. There were nails still in the wood, items had been painted, wood was split and the hinges were missing. The Lady was out of pocket having employed a man to do the work to no avail. She sort compensation but nothing was forthcoming.
A terrible service and bad admin by MERCIA and ELBEC.
I would not hesitate to recommend this company to friends and family. Very reasonable in price for a top quality product. Ordered online in the evening contacted the next morning by a friendly member of staff with options of when to deliver. Delivery driver equally helpful when we requested if it could be unloaded at the back of the property.
All went together ok...delivery a bit disappointing...stayed in all day but delivery turned up at 08:00 following day as I was off to work, not the best time foe a delivery.....neighbors could`nt get out because lorry blocked road!. nice......unable to inspect parts....Panel pins for beading on windows not good quality...ended up with 5 panes of glass cracked due to panel pins being to long! also needed to strengthen floor....beside that for the money, pretty good value....
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