elbec garden buildings reviews

elbec garden buildings reviews

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8.3
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Review by confirmed purchaser

Excellent

My arbour arrived on time and the delivery driver was very helpful.
The arbour is now stained and ready to go and looks fantastic!
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Review by confirmed purchaser

Terrific Service

I bought the shed in the winter sale and saved a shed load of money. The quality was superb and represented great value for money, the only thing that had to be altered was to turn round the striker for the lock which was easy to do. Would highly recommend this company, my husband did all the work and now spends a good deal of time in the shed, out of my way.
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Review by confirmed purchaser

Great product

How nice to have the product you order delivered when promised. The product was excellent and great value.
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DONT TRUST THIS COMPANY

DELIVERED WRONG FENCE PANELS ON WRONG DELIVERY DAY I REFUSED DELIVERY DEDUCTED DELIVERY CHARGE AND REFUNDED REST VERY UNCOMPROMISING STAFF STAY AWAY FROM THIS COMPANY OR EXPECT WRONG GOODS AND BE CHARGED DELIVERY I FILL RIPPED OFF BY THIS COWBOY INTERNET TRADER.WRONG PANELS DELIVERED AND THE ONE ORDER ARE SIMILAR PRICE ONLY ONE POUND DIFFERENCE
Elbec garden buildings

Reply from Elbec garden buildings

Dear Mr Keshwala
Thank you for your review and note that you have also posted the same review elsewhere.
We are very sorry about how you feel.
The fence pence panels delivered were the ones that you had ordered which were confirmed to you via order confirmations which should be checked by the customer. The fence panels you wanted were a completely different panel and at a different price albeit £1 difference as you mention.
Where the wrong panel is ordered unfortunately the customer is charged the collection or return charge as there is an additional cost incurred which is I'm afraid passed onto the customer. If the customer rejects the goods because they simply do not like them or are damaged the customer can return them FREE OF CHARGE.
If you were to reorder the panels you would prefer then we would reimburse you for the collection fee deducted.
Again we do apologise however I hope you can appreciate there are additional costs involved when mistakes happen.
Kind regards
Elbec customer care team
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Review by confirmed purchaser

excellant service

The summerhouse was very good, and excellent value the only problem I had was with the delivery, the day it was due to arrive had telephone call to say they driver had failed to turn up for work and it would be delivered the following day. waited in all day and had to ring up and find out when delivery was going to be made, arrived late in the day. and only had a driver to carryout the delivery. As I am 62 and was recover from an operation, it was difficult for me help the driver off load some of the items and had to ask a neighbour to help. I felt that on such a big delivery, the company should have made sure there were two people to carry out the delivery.
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Review by confirmed purchaser

Cabinacious

Wonderful cabin quality shows. Excellent team who installed worked really hard . I would recommend a shire cabin and the installation team
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Review by confirmed purchaser

Excellent service, quality and value.

This is the second Elbec shed I have purchased. Both have been of excellent quality, easy to put up and great value for money. I will certainly go to Elbec again if I need another shed!
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DISGUSTED NO CUSTOMER CARE!! AT ELBECS!! THEIR SOLOUTION OR NO SOLUTION!!

HUNTED HIGH AND LOW TO FIND AN ARCHED TRELLIS TOPPED FENCE PANEL THAT WAS 5FT AT THE SHOULDER RISEING TO 6FT AT THE TOP OF THE ARCH,LOOKED HIGH AND LOW BUT COULDNT FIND ANY I COULDNT HAVE MORE THAN 5FT AT SHOULDER HEIGHT AS THEY WERE TO GO IN EXISTING CONCRETE POSTS,THEN I CAME ACROSS ELBECS!! WAS I PLEASED WHEN I FOUND APANEL WITH THE LOWEST POINT AT 4'11 5;11 HIGHEST POINT,SO HAPPY WAS I... IVE RESEACHED FOR HRS AND AT THAT MOMENT I WAS REALLY HAPPY! BUT TO BE REALLY SURE I EMAIL ELBECS AND ASKED ARE THEY DEFINATELY ONLY 4;11 AT LOWEST POINT? REPLY YES DEFINATELY ONLY 4;11 AT LOWEST POINT AT TOP OF TRELLIS AT SHOULDER OF PANEL,YIPEE ! I PLACED MY ORDER,THEY ARRIVED I KEPT THEM IN THE HOUSE TILL ID GOT THE 12 WIDTH EUROPEAN EXTEDERS,PURCHASE THEM AND MEASURED THE EXTENDERS AT THE SIDE HEIGHT TO FIND THEY ARE 5'4 NOTHING LIKE 4;11 AS ADVERTISED,MY OLD PANELS HAD BEEN TAKEN OUT AND AWAY,SO NOW I HAVE NO PANELS AND 3DOGS ONE IN SEASON AND NEIGHBOURS DOGS GOING MAD TO GET HER,IM AT MY WITS END I TELL ELBECS 'SO' CALLED CUSTOMER CARE BUT GET NO REPLY,I EMAIL' AGAIN' THE FOLLOWING DAY,THEN I GET ACALL BUT BY THIS TIME IVE HAD TO PUT THE PANELS IN TO KEEP MY DOGS SAFE ON THE GARDEN,THEY SAY THEY WILL SORT IT DONT WORRY LEAST YOU CAN DO KNOW IS EITHER SEND ME 7 POST EXTENDERS OR REFUND ME THE PAYMENT SO I CAN BUY THEM,BUT' NO' THEY COME FROM POLAND AND THEY WONT HELP ME TO GET THEM TO FIT BUT THEY WILL COME AND FETCH THEM BACK AN REFUND ME,WHAT SOLUTION TO ME IS THAT IVE ALREADY FORKED £40 OUT FOR SIDE EXTENTIONS AND NAILED THEM ON JUST SO I CAN ACTUALY PUT THEM UP,THEY SAY THERE SIZES ARE APPROXAMATE!!! NO ONE BUYS AFENCE 6 INCHES BIGGER THAN THERE POSTS REALLY THE EXCUSE IS BEYOND BELIEF!! I ALSO TOLD THEM THEY HAD DONE THIS SAME MISTAKE IN THE OTHER SIZES WHICH I KNOW SEE AFTER TODAYS PHONECALL THEY HAVE DONE IT AND PUT CORRECT MEASUREMENT ON ELBECS FECE SITE DUE TO' ME' TELLING THEM ITS AMAZING 5'5 AT LOWEST POINT NOW ONLY 6INCH TOO HIGH NOT MUCH DIFFERENCE IS THERE ELBECS!!! I DONT WANT A REFUND BECAUSE YOU LEFT ME FENCE LESS WITH NO REPLY THERE NAILED TO EXTENDERS!! MORE MONEY I WAISTED!!! 7CONCRETE HEIGHT EXTENDERS OR A REFUND SO I CAN PURCHASE THEM IS ALL I WANTED,NOT A FUSS AFTERALL HOW MANY MORE WOULD BE COMPLAINING OR RETURNING THEM IF I HADNT LET YOU KNOW ALL SIZES ON THAT PANEL ARE INCORRECT.................I DID ASK YOU BEFORE I PAID HUNDREDS OUT FOR THEM ITS NOT LIKE I DIDNT THINK TO CHECK 1ST.....CUSTOMER SERVICES WASNT WANTING TO HELP ME JUST THEM IT SEEMS ITS A SOLOUTION TO PLEASE THEM OR ELBECSI NOT A SOLUTION FOR THE PAYING CUSTOMER THOUGHT THAT WAS WHAT### CUSTOMER 'CARE WAS'.###......VERY UPSET ELBECS IT TOOK ME MONTHS AND MONTHS TO SAVE UP FOR THEM .
Elbec garden buildings

Reply from Elbec garden buildings

Dear Carol
Thank you for taking the time to review. The measurements given to us by our manufacturer were incorrect and hence the incorrect sizes were advertised and as you note these have now been amended. You checked and we checked but the err was not picked up. We do have every sympathy with your predicament and apologise that you purchased the items based on these measurements. Where errors occur the remedy in this instance would be to collect and refund you in full which we offered to do.
Unfortunately you had taken the decision to take down your existing panels before the new ones arrived, hence you found the solution wasn't to your liking.
We are very sorry you have been left upset, however the solution to return the items and receive a full refund is the reasonable course of action.

Kind regards
elbec customer care
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Review by confirmed purchaser

Efficent, friendly service, very good quality product, delivered on time.

Ordering the shed was easy, the staff very friendly and helpful. The shed was delivered on time, I was phoned before delivery. The instructions are clear and precise. The shed was well manufactured so it was easy to erect. I would strongly recommend elbec garden buildings to anyone requiring a shed or other garden timber building.
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Review by confirmed purchaser

It survived the Christmas/New Year 2013/2014 storms!

Lovely looking shed 8' x 8' dutch barn. Painted it a light green similar shade to roof felt. Delighted with it. Delivery as requested. Staff at Elbec very helpful on any queries. A happy customer. Built it with help of my gardener so can't comment on erection service. Just got it finished before the dreadful weather struck us in Surrey.
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Review by confirmed purchaser

Efficient, punctual and good quality

I have now ordered two buildings from elbec. A sentry box shed and a summerhouse. Both were excellent value, arrived on time, and were just as described. I am very pleased with them both, and they are standing up to the rough weather we are having, very well.

My only suggestion for an improvement would be to have a higher grade of roofing felt as the one supplied tears easily
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Review by confirmed purchaser

Apology

I apologise for giving elbec a bad review on the 18th i got to companys mixed up,Elbecs service and delivery was great.
Elbec garden buildings

Reply from Elbec garden buildings

Thank you for amending your review

Kind regards
elbec customer care
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Review by confirmed purchaser

No affected caused !!!!

Very good reliable service nice customer service fence panels arrived on time and placed in back garden by friendly driver
Will use again no question.
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Review by confirmed purchaser

fantastic honest careing seller of garden eqt.

This company is simply the best I would not go else where,the quality is brilliant the sales and after care excellant ..with these you know that you get more than you pay ,,I've been back now 3 times and all I can say is THANKYOU for such brilliant service Teresa Harrowing
Elbec garden buildings

Reply from Elbec garden buildings

Thank you for taking the time to post a very kind review

Kind regards
elbec customer care
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Review by confirmed purchaser

Generally sound but took longer than expected

Delivery was excellent - on time and helpful.
Construction was slow. (I have built an Elite greenhouse before and know what to expect)
Overall the instructions were good though it was not always clear what went where.
On the top of the end pieces we were told to look out for a letter 'R'. We eventually decided that this was the smudge of no clear shape on specific pieces. This could have been made clearer - a sticky label would have been better.
The doors were the worst part and took as long as the main frame. Sorting out left and right / handed unhanded / inside and outside was tricky. The first door was made three times before I got it right.

However, it is now built and I only broke two pieces of glass. I am grateful for the spare glass that was included though I still l need to replace one of the door panels which cracked when I fitted the bottom clip.
The greenhouse is built on a concrete slab on which is a 2" brick plinth. It wasn't until it rained that I realised that despite my careful bricklaying there was leakage under the frame. I have now sealed it with bitumen sealer but would have welcomed advice to put sealer in BEFORE I glazed the greenhouse.

Overall verty satisfied.


PJN
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Review by confirmed purchaser

Good value excellent service

Good value fence panels. Easy to order. Kept me informed. Would use again
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Review by confirmed purchaser

Prompt delivery, Erected well.

Very nice and friendly to deal with. Dealt with missing items with no quibble.
Delivered and erected on the day I requested.
Overall a very good shed supplied and fitted as promised.
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Review by confirmed purchaser

Glad I picked picket!

Really helpful people. I had to amend my order and nothing was too much trouble. Prompt delivery and really good quality fencing.
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Review by confirmed purchaser

Great service and a quality product

I bought the Shire Goodwood Bison from Elbec. They were helpful in the pre-sales and the order handling process worked perfectly. Delivery was included, something other suppliers wanted up to 30% of the shed price for. I booked a delivery date with Shire and it arrived as promised with a helpful driver who helped me put the components in the garden ready for my assemblers. The quality of the shed is excellent with strong 3x2 framing. I'm very happy to recommend both Shire and Elbec.
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Review by confirmed purchaser

great company to deal with

needed three fence panels found this company online delivery and price very good placed order goods turned up when they said all panels in good condition well pleased would recommend

elbec garden buildings details

Free Delivery

We offer free delivery to most areas of the UK mainland. Charges may apply to some remote areas.

High quality garden buildings at the lowest prices

Elbec aim to offer value for money providing the best quality possible at any given price level

Superb range of garden buildings for all budgets

We have buildings ranging from entry level to luxurious log cabins made to any size.

No hidden charges at check out

What can be more annoying then seeing a price only to find that extra charges apply at the checkout. Elbec guarantee that no such hidden charges will be applied at checkout.

Friendly customer care team and after sales service

We have an in house sales team highly trained and skilled to give you the best advice possible about our products; and a friendly customer care team who will lend a sympathetic ear to any problems you may encounter and be as helpful as possible to resolve any issues you may have.

About this company

Elbec Garden Buildings a major retailer and family company since 2004 - for all your garden needs: Wooden Garden Sheds, Metal Sheds, Summerhouses, Log Cabins, Pet Homes, Greenhouses, Playhouses, Fencing and Arbours Arches and Gazebos.

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