I ordered 3 xmas presents for my nieces and nephews on the 28th Nov. One item arrived a week later and as of today, 2nd Jan - the others have still not arrived. Have chased several times, was initially told there would not be a problem, items were all coming back into stock, high demand etc, then when it was too late to obtain the items anywhere else I was then told they would probably arrive after Christmas. It is now the 2nd January and still nothing. Am extremely upset as the children are only 2 and 3. All items showed stock when I ordered and I received confirmation email telling me that they would arrive between 4 and 7 days. WIll never use site again.
The slowest delivery ever! last year was exactly the same i should have learnt from last time but I ordered some items i was told i would receive 7 working days later, its been 11 working days and i still haven't received an email confirming a dispatch of my order, I contacted ELC who couldn't tell me why they hadn't been dispatched even tho they are in their warehouse, couldn't tell me when they will be dispatched, and that i will have to wait a further 7 working days when they are eventually dispatched, so frustrating. i would recommend their products, i wouldn't recommend their online store!
I love the ELC and so does my son, even though he's 5 now we still find ourselves sneaking in there now and again.
It's a bit pricey but that's generally reflected in the quality and they've got a huge range of appealing toys, both traditional and a bit more modern.
He's still got quite a few of the toys I bought for him years ago!
Great shop with clearly marked age and skill indicators for the products they sell targeted to the discerning pre-toddler, toddler or small one. I also like the fact that on their website you can set filters to disregard whether it's a girl or boy for whom you're browsing and possibly ultimately buying. The store I visit occasionally happens to get a little cluttered, but for its size displays a large variety. The staff are welcoming and without furrowed brow.
The products seems to be a little more expensive in ELC than other retailers. I ordered from ELC & explained i lived in a flat for my order to not be left anywhere, but when i got home they had said it was left outside my door, which of course wasn't there, why would you leave a big order outside someones door?! I guess this was down more to the delivery company than ELC itself but i did tell them before hand not to do so...They re-sent the items out without any problems!! Wouldn't say i wouldn't use them again as i prob would do, just hope the service will be better next time!!
i use to shop in the shore when we had one in our town centre but now it has gone this is a great way to shop online, my 5 yrs old neice realy likes thing from E.L.C. and i think that the toys and arts and crafts are the main thing she loves to play with and they are all worth there money.
I ordered toys for Christmas presents on 7th Dec 2010 the ELC website said 4 working days delivery. By 24th Dec still no show dispite chasing several times!! They finally showed up on 4th Jan 2011 - which was 5 days after I had cancelled the order!!!
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