Electrical123 reviews

Electrical123 reviews

Excellent
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fab service

An absolute breeze,flawless.easy to use website,i chose what day i wanted and kept informed all the way,came when said will definitely use again thank you
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easy to order competive price very good

Surfing the web for an i pod dock found the one i wanted but some providers wanted p+p and after some time found Electrical 123.The item was cheaper and with 2 day free delivery and i could also choose the date,how good is that.
Received a 1 hour delivery slot so my day wasnt wasted
Very impressed,thanks.
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Excellent Service

I ordered a Hotpoint washing machine on a Wednesday afternoon and needed it as quickly as possible. I was impressed that I could have it delivered by the Friday of that week. The price was extremely competitive and saved me a lot of money compared to other companies. I received an email acknowledgement of my order and a despatch advice. I also received a text message to confirm the 2 hour delivery slot which was very helpful. The machine arrived on Friday morning and was unpacked by the delivery men. They also took my old machine away (extra £9.99), which saved me a lot of bother. They were very amenable and careful. I would highly recommend this company to anyone wanting a good price, quick delivery and good service. Many thanks.
Miss J Hanlon (East Sussex)
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Pleasant change

I also do not normally write reviews but as others have said this company were the best. Ordered oven without fuss and at a good price.
It has just been delivered, also on time and with full updates prior to this.
The men were extremely helpful,took all the packing away and could not have made life easier in these busy times
Well done and will certainly recommend and use this 'spot on' efficient company again
Thanks guys
Hazel
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Fantastic company!!

I don't usually write reviews but this company was so good I felt I had to. Ordered a tumble dryer easily on the phone & got the best price I could find on the net, was offered free next day delivery, received e-mails throughout keeping me informed & then received a text with 1hr delivery slot, thought it was to good to be true but tumble dryer arrived on time, was carried upstairs (I live in a flat) by 2 very polite delivery men without any fuss. Would recommend this company to everyone.
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Perfect service

Items delivered as ordered and on time. Emails were received keeping me informed of status of order and delivery.
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Faultless Service

This company are excellent to deal with.
I had a Beko freezer.
The price was the best to be found.
The delivery was fast and time schedule was spot on.
E mails are there every step of the way and a phone call about 30 minutes before they arrived.
Delivery guys are spot on pokute and helpful.
Can`t get better than this for service.
I would recommend to anyone
Paul
Mansfield.
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service second to none

Electrical 123 is the best company I have purchased from on line.or store
I ordered a Beko freezers at a very good price.
I was informed all the way to my delivery.
Time slots were perfect and adhered to
Delivery men were polite and helpful.
I had emails and text from start to finish of my order
This is a company were I would always order from in the future
brill-perfect-twenty out of ten
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Excellent 1st class company

Just bought Hotpoint washing machine and Hotpoint tumble dryer from Electrical 123...both very good value. Came within 2 days from ordering with free postage! Received email the day before with delivery time slot and a phone call on the day 20 minutes before being delivered.

Well what a 1st class service. Will certainly use in the future and will highly recommend Electrical 123.
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Excellent price & service

Bought a Dyson handheld vacuum cleaner from Electrical 123. It was very much cheaper than I could find it elsewhere and delivery was second to none. Arrived within a couple of days.
Highly recommend this company.
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Better service than Amazon and cheaper too

I found this site after getting fed up with Amazon. I placed my order at 8.00pm and received the usual confirmation email stating delivery date I requested. They kept me updated the following day on packing and shipping info. I then got an update text the morning of the delivery followed by an email confirming the time of the delivery and the name of the driver. I cant fault the customer service of this company. Their service is absolutely exceptional and far exceeded my expectations. Well done Electrical123, I'll definitely be back
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Electrical 123 Way better than Comet !!

Ordered a Beko washing machine on the net through Electrical 123 based on their past reviews, price & delivery.
This company blows the likes of Comet out of the water. For starters their price was a full £50 cheaper. Secondly their online website ordring system is simple as. Thirdly, their delivery was FREE. Finally, not only did we get it delivered in 2 days, but they also sent an email confirming the delivery time to within 2 hours the day before so we did not have to wait in all day. Try getting a delivery within 2 days and to within 2 hours from Comet.
Overall I cannot fault any part of my buying experience from this company and would definitely recommend them.
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Terrible Service!!!

I ordered goods over a week ago which were due for delivery today. I had no text or email confirming delivery slot and when calling Customer Services was put on hold for 30 minutes. The monies I thought I'd save by using this company was used up in telephone call charge! I shall not be using them ever again!
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Brilliant customer service!

I ordered a Hotpoint washing machine in July and it was promptly delivered the next day by Electrical 123. I was kept informed when the delivery would be (free delivery too) and they were on time...which is always a bonus. Anyway, I used the machine about 10 times and there was a loud bang and an electrical burning smell. I called Electrical 123 and they organised an engineer directly with Hotpoint...that's where it went wrong. Hotpoint contacted me and cancelled the date (no engineers apparently) and then moved the inspection to the next day. On that day they called again and said they didn't have any engineers for another 2 days. I was really disappointed, and I told them so, as I have a large family and I had to use a launderette at a cost of £10 per wash! Hotpoint basically didn't care. I asked for a replacement machine as it was only about 6 weeks old (only used 10 times though, as I'd been on holiday). Because it was over 28 days they wouldn't replace without an inspection...rubbish!
I contacted Electrial 123 again and let them know and they tried to escalate the issue with Hotpoint...to no avail. They called me back really quickly and the result was that they offered to replace the machine for me and delivered it the next day. I presume they will now have to take the duff machine issue up with Hotpoint but offered me a fantastic service as it's resolved the issue for me. I wouldn't hesitate to recommend this company for any electrical goods in future.
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Excellent service

I ordered my washing machine on a Tuesday evening, was given a choice of delivery dates prior to placing the order which was really helpful. I was then sent an email (as they said they would) the evening before giving me a 2 hour slot.

The delivery was prompt, the drivers took the machine into the house, removed all packaging so I could check for any problems. They then removed the packaging.

So within 36 hours of placing my order the washing machine was here. Being kept up to date and courteous delivery staff...no complaints from me!
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Terrible service !

Have bad experiences to buy a Beans to Cup Coffee machine from Coopelectrical , Will avoid in future ad buy from ebay with paypal payment options, When you buy from Coop (my order Order Number
1530414 ) Have spend additional £20 for customer service line , and problem was not resolved, get any goods and any payment refunds, You also don't have options to dispute your order-payment.
Rubbish service !
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AMAZING SERVICE

I bought a dyson through electical123.com and i was well surprised by their customer service standards, The dyson i was after was £70 cheaper than all other retailers so seemed too good to be true but went with it and i am glad i did!
Very impressed with the Next day FREE delivery, they called me to confirm everything and i have been sent emails to let me know where it is until i got it.
Will def buy again 5*****
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Excellent Service

I was a little wary of ordering a product from an online company due to a bad past experience but I needn't have worried. Electrical 123 was easy to order from and gave excellent product information, the prices were a lot cheaper than other websites and the fact I was able to choose my delivery day was an added bonus. I received a text message the night before my delivery date with a 90 minute delivery slot and it arrived on time. All in all I would definitely recommend this company and will certainly be using it in the future.
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2 days and still no answer from customer care phone number

it has been two days and still no answer from customer care, this is a joke!!
Buyers beware, if your not satisfied with your order then you going to need all the patience you can muster to get through this.
I have to point out that the sales staff answer in 2 rings surprise surprise!!
Electrical 123 got my money now don't want to deal with any issues
I'd avoid this like plague!!
Also co-op electrical same company.
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Richard , Kent

I recently bought an Indesit ID75 tumble drier it was ordered payed for and delivered as stated no problems after 6 days the machine broke down I rang Electrical 123.com but after 6 minutes waiting on a 0845 number at 15p a minute (sky) I decided to try indesit directly another 5 days untill repaired not impressed with quality of machine ?? ,not electrical123.coms fault but should answer phone quicker and have a normal phone number as it is expensive waiting on these premium phone lines .

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