This is a very good online retailer. I ordered a home cinema system from them and the damm thing took me by surprise - it was delivered the very next day, less than 24 hours after placing the order!!! Oh, and it arrived in excellent condition via City Link (you can track it too on their website). The communication was good throughout and the online ordering process was straightforward too. They also offer cashback through www.topcashback.co.uk. which is a bonus for me.
The only negative with this company with is basically the Co-op electrical (but using the name Electrical123.com) is that they are not able to be contacted by telephone with a cheap geographic number. In other words, to speak to them you need to dial a 0845 number which cost me 10p per minute from a Virgin Media line. Even saynoto0870.com do not have a valid number for them.
However, that is nit-picking and, on the whole I highly recommend them without hesitation.
If you ever have any problems ask for a guy called Simon Collins who is a duty manager on Customer Services. He's a top bloke who can and will sort out any problems you may have. I had to return my item because I was not happy with it's quality and it was also a bit big for it's intended position on my TV stand. But this was nothing to do with Electrical123. The returns process was straightforward and hassle free just like the delivery was. Their people are polite and very helpful.
Just thought he deserved a mention in particular for sorting out my goods return. Thanks Simon and well done Electrical123.com.
Will be using you again soon.
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