I ordered a TV from electrical 123
I received a call the day before delivery to check the address and payment details, which I thought was a good service.
electrical 123 couriers did let me down, you do get a tracking number (which to be fair isn't any help, only tell you it's on it way, doesn’t give times)
Due to my order being near Christmas the courier company deliveries a lot later than the time scale given in your order conformation, which I only found out after placing my order, in my case deliveries were up until 9pm, I was having my delivery sent to work, so wasn't going to be there that late.
I called the courier company, once it got passed the 'normal delivery' time they said normally (outside the Christmas period) they could give you an ETA on deliveries (which is handy to know) but on this occasion they couldn't.
I wasn’t convinced that I would receive my TV the following day and wanted to change the delivery address, I called electrical 123 on the evening of my delivery and spoke to a chap called Paul. He apologised and said he would try a contact the courier to change the address and call me back. True to his word he did call me back, unfortunately unable to get in touch with them to change the address and promised a call back in the morning - again true to his word I received a call from one of his colleagues and I received my TV the following day!
Clearly my delivery issues were no reflection on electrical 123, just 'one of those things' but maybe worth thinking about where you want your goods delivered.
I would recommend electrical 123 and will defiantly be using them again, seeing as they were one of stores offering what I wanted for the lowest price and have a good customer service team - winner all round!
Please disregard point 3 of electrical123's promise. All items are not in stock - at least in my experience.
Placed an order for a new tv on a tuesday for delivery saturday, the guy put me on hold while he went away and checked my tv was in stock - all good so far, order placed.
I get a call Friday confirming delivery time then saturday morning (which I had taken off work especially) I get a call saying item is not in stock anymore when they checked the warehouse and the guy on the phone said he would call me back first thing monday to tell me what the situation is after speaking with the manufacturer to see if it is possible to order another one. After no callback I rang customer services myself - was told yes mr customer it will be back in stock tomorrow - is next saturday ok? I accepted this....mistakes happen I suppose.
8pm that evening in our new flat we get the internet working:
The guy that promised me a callback had opted to leave me an email?! how cowardly, especially as I said I currently have no internet...
Sorry we dont know when it will be back in stock - "could be a week/could be a month"
- I'm now very worried, one person said in stock tomorrow, another said out of stock but didn't ring me to tell me as promised.
Order cancelled, and placed with comet instead
Absolutely First Class sevice, order placed on line Thursday evening 20/10/2011 one id check phone call and the tv was delivered this morning.
I very happy to recomend Electrical 123 and I will always check them before I make any future purchases.
After shoppping for an electric stove I came across Electrical 123 who had by far the most competitive price plus free delivery! Very pleased with the whole service. Transaction went through with no problems and the item was delivered on the date requested. Will definitely use again in the future.
We purchased a steam oven / microwave after trawling the www and Electrical 123 were by far the most competitive. Unfortunately, the microwave failed within the 28 day period. I telephoned the company and the young man was sympathetic and polite. he arranged for a replacement in less than 24 hours. I have bought many items on the net but this quality of service easily surpasses them all. I would not hesitate to recommend or to make further purchases myself in the future ... if only all companies were like this.
I looked on lots of different sites before i found electrical 123 could give me a delivery of my washing machine without waiting 4 weeks. In fact they were not only the cheapest but i ordered it on the friday and they delivered it on the day after, on the saturday.Delivery was free and for a small amount they took my old one away.i live in a flat with 26 steps but the two men who came had no problems with this.They arrived at the estimated time, were very efficient and friendly and took all the packaging away. Next time i need something electrical i shall not even look anywhere other than this company.Mrs Murphy. surrey.
After reseaching hand-held vacuum cleaners I finally did a price search. Electrical123.com came up with a suspiciously low price on the Dyson DC30, FAR less than their competitors. I googled their reviews and was impressed. The item was duly ordered and their communication was excellent, confirming the purchase and a day later, confirming despatch. The item arrived on the very day & time slot promised, however I'd slipped out for 10 minutes. Two hours later Citylink returned and delivered the item, exactly as described, brand new and packaging in mint condition.
Fantastic service and incredibly efficient company, well done and thank you - I cannot recommend you enough!
Found them to be the cheapest for our Animal Dyson Vacuum cleaner and also the quickest for delivery. Ordered on the Sunday receievd it on the Tuesday. The price went up overnight by £10 so I rang to see why and was offered the lower price from the night before. Would highly recommend them.
Originally ordered Samsung American Fridge Freezer from B&Q as part of overall kitchen. Was let down badly by B&Q and had to source new kitchen and all appliances. Electrical 123 were able to provide the same item £70 cheaper that B&Q's alleged discounted price.....!!! I changed the original delivery date of this appliance with no problems at all. Received txt message and was kept up to date re time window for delivery of appliance. All in all a great service, would definitely use again and recommend to friends and family.
Found they offered the best price on the washing machine I wanted and ordered. Purchasing was completely painless. Delivery was very efficient, on time, smart/helpful/cheerful chaps (despite their van suffering mechanical problems and they had 100 miles to travel after me). I haven't a single bad thing to say and would not hesitate to use this electrical retailer again.
Had ordered a Dyson DC25 after their site came up on Pricerunner. Was not too sure about them as never had heard about them before the name came up in the search. Received the product one day before scheduled delivery and in perfect condition. Product is excellent. Would recommend.
Ordered a little electrolux stair vacuum cleaner from Electrical123. T item was delivered in 2 days and was 9 pounds cheaper than anywhere else online. Free delivery too! Would definitely buy from this seller again. Highly recommended
I ordered an Aquarius Hotpoint washer dryer that was so noisy it sounded like a space ship taking off. Electrical 123 changed the machine to a Beko WME 7267W quickly, which is great. Fast delivery, pleasant helpful staff, quick follow up by email of invoices etc. They stand out in this day and age of lousy customer service. If only other companies were the same.
I bought a camera from 123electrical.com and after a couple of days I had an issue with the screen. I emailed customer services and got a prompt response. They organised for a courier to come and pick up the old camera (at a time that was convenient for me) and delivered a new one the next day at no additional cost. The camera itself is brilliant and I would highly recommend buying goods from this company.
Never heard of this company before,but due to reading top feedback, I thought I would chance it. Order it last Sunday evening,and arranged delivery. E-mails and texts received informing me of delivery time slot. Delivered this Wednesday morning well within the time slot. The 2 Men shleped the machine up my front doorsteps...12 steps..through the winding corridor and up another step into the utility room..not an easy operation at the best of times....this is why I get my groceries delivered...all packaging removed and taken away.Front gate closed properly...not left open or slammed shut like other callers. I have saved £190.89 by purchasing this item on-line...what's to grumble about that eh??..10/10.
I 'tried' to order a fridge on Saturday evening. When I got to the last page before purchasing none of my personal details were showing - just blanks. I went back and re-entered everything - and the same thing happened. I submitted my payment anyway but took a note of the order ref.
I emailed them immediately to say what had happened as I was concerned they might have my payment but no contact details.
I heard nothing back by Monday mid morning so emailed again to say that if I hadn't heard from them by 2.30pm I would order elsewhere as I needed the fridge urgently.
I emailed again at 2.30pm to say that i was cancelling my order and ordering elsewhere. I copied this to customer services, after sales, and general enquiries.
Tuesday morning and still no reply whatsoever. I don't know if they delivery will turn up tomorrow - I don't know if they will take payment from me.
Based on my experience of sending 5 emails as well as my order now - and having no response other than a couple of auto-responders I wouldn't recommend this company at all.
I could phone them - but I shouldn't need to. I ordered online and expect to be able to converse with them online.
I'll post again if I hear anything from them - or indeed receive a delivery!!
I bought a Dyson Dc25 ball vaccuum cleaner from this supplier. I found the price was the most competitive around and the delivery was exactly when they said it would be. Definately recommend this company. Do not think about it DO IT !!!
I recently had a washing machine delivered to my daughters house. It had a manufacturing fault which was reported to electrical 123. Their after sales support has been fantastic. Always returning my calls and emails. Replaced machine with a new one. Very friendly and effecient staff. What a refreshing change! Would definately use them again.
Absolutely and utterly brilliant...had better knowledge than John Lewis (I only phoned up for info and he'd sold it to me!). Ordered friday 12 noon from a really kind helpful salesman ..by 7pm had a two hour time slot (from 11am till 1pm) next day delivery (which they gave me foc)... arrived at 11.01am!! Delivery guys super helpful... moving bins and negotiating difficult corners... fantastic product... will use again 100%... plus great price... spent a long time looking for the bargain...
Never heard of or used this company before but after reading the reviews gave it a try.
Cheapest price on the net for washing machine. Communication great, delivery times spot on Delivery drivers efficient and polite.
Overall would definatly use again and recomend.
123 had the best on-line price and delivery option for this washing machine and with their "guaranteed" 2hr delivery slot was the best I could find.
The delivery was made within the agreed slot and all associated packing etc. was removed along with the old machine exactly as it said "on the tin"
Excellent service and excellent pricing.
Ordered a washing machine and fridge freezer from Electrical123, best price, quick delivery and good communications. Found some issues with the Fridge Freezer and contacted them via Email - they replied very quickly and arranged for a priority replacement with absolutely no hassle. They also made a courtesy follow up call to check that everything was OK - fantastic service in this day and age.
WE ORDERED THE WASHING MACHINE ON THE 28/2/2011 AND IT WAS DELIVERED THE NEXT MORNING.FREE DELIVERY.EXCELLENT PACKED.EXCELLENT DELIVERY MEN.WE WOULD HIGHLY RECOMEND THIS STORE TO FAMILY/FRIENDS.WE WILL BUY FROM THIS COMPANY AGAIN.IT IS ALSO THE CHEAPEST COMPANY.IT BEATS ALL THE OTHER RETAILERS.
orderd washing machine company kept in touch right to the min it arrived at door. cold not believe how efficient this company were from call center staff to delivery drivers. i Will definatly use this company for all future electricle purchases. Fantastic super fast super efficient :)
Bought a Bosch WAE28469GB Washing Machine, chose a date for delivery. Got a text the day before giving me approx delivery time. Phone call from the delivery driver on day of delivery to confirm time ( an hour early! ). Item turned up, packaged well and carried into my kitchen for me. Packaging removed and taken away by delivery drivers! Can't recommend this company highly enough.
I would most certainly buy from this company again. Having bought a Baumatic Dishwasher at over £130 cheaper than M&S and even more expensive in some other high street shops! I did'nt have to wait in from dawn to dusk for it to be delivered either. I was kept informed of my delivery slot after purchase. They arrived 10 mins earlier than said slot. Where happy to remove packaging to check item and offered to dispose of packaging. Very happy with firm and service maybe a few other companies should take a leaf out of thier book
Placed phone order for Bosch dishwasher on Wednesday morning and it was delivered foc on Saturday morning within the 2 hr time slot advised on Friday evening. Could have had it earlier if wanted. Pleasant, efficient salesperson processed order. Delivery man equally pleasant and keen to help. This company understands 'service' and I would recommend to anyone without hesitation.
Can't fault this company - am so impressed.
Was looking for a Bosch dishwasher. They were the cheapest, offered the fastest delivery on a day of my choosing (no extra cost), and kept me so well informed. Got emails and text messages to inform my of my delivery time slot (1.5 hour slot, delivery was made promptly in that time). Arranged for them to take the old dishwasher away, which was done swiftly, with no complaint from the delivery guys.
Overvall very impressed.
We bought the Bosch WVH28420GB washer dryer, because it was rated by WHICH and we were under the impression it was manufactured in Germany, well its not, it is built in CHINA so dissapointing start but time will tell.
we fitted the washer and turned it on, the waher immediately fillled with water.......... a quick call to electrical 123 and another machine was arranged for delivery 4 days later, arrived and fitted and all works well.
Start to finnish the whole experience was very good however after the purchase we didnt receive any other contact from them, obviosly an oversite as we were kept well informed when dealing with them for a replacement washer/dryer
Prompt delivery of a microwave was hampered when it 'blew' on first use. The fan seemed to fail and the unit failed completly. Using email to report the issue I was pleased that a new unit would be sent out without question. I replied with date etc. After 4 days with no reply from 123 forthcoming I tried phoning 0845 33 77 000. After 3 attempts [3, 6 and 3 mins duration] and no response I rang a number from 'Say No to 0870' - The MD's office and left a message stating my lack of confidence in the phone No. and my details. Later that day I received a call from Customer Services to organise a replacement. They said this had nothing to do with my call to the MD's office. The replacement was delivered on time and thankfully the microwave was fine.
i cannot praise this company enough, first time i have used them and cannot belive it, rang when they said they would, everytime, deliverd bang on time. within a week off ordering i had them. and saved at least £200. shame some of the big high street names arnt this good.. thanks 123,,, il be sure to tell everyone what a fantastic service you have deliverd. WILL USE THIS COMPANY EVERYTIME FROM NOW ON.
online research revealed BOSCH tumble dryer excellent and available cheapest from electrical 123-because the reviews for this company were so good -we went ahead and bought it. WE HAD AN AMAZING SERVICE-FROM START TO FINISH -email paperwork,advanced warning of delivery 2 hour slot [it actually arrived in the middle of the slot]-v'friendly delivery men-worked with speed to set up and took all packaging with them! I CANNOT THINK HOW THE TRANSACTION COULD HAVE BEEN IMPROVED
To reply as a company, please sign up here.