I ordered a TV from Electrical Experience purely based on their excellent prices and good reviews. The ordering was extremely easy and I received a comfirmation email straight away informing me that my TV would be with me within 2 to 5 days.
7 days later and no contact or TV being received, I looked at my account on their website to check the staus of my order. My order was now marked with 'Order Cancelled' which had certainly not been done by me. I contacted EE by email via their website to ask what was happening. Five days after I sent the email I had still not received any form of contact from EE. I then telephoned them to ask what was happening with my order(the order confirmation states that they are open from 8am but in reality they do not open until 9.30am) . They gave the excuse that the ordering system had recorded my card number incorrectly and he gave me four digits that did not relate to my card but the last four digits showing on my confirmation were correct. They also told me that the item was no longer in stock (the web site stated that it was) and that they would now not be able to deliver for around 4 - 5 weeks. I think that this is more likely the real reason for the cancellation. I fully understand that it is difficult for these companies to always have stock but it was the lack of communication that disappointed me, I have had to do all the chasing for their sale. When I placed this order there were a couple of other companies offering the same TV at the same price. This price has now risen putting me out of pocket. If tyou are to use this company do not purchase via their website, call them instead and they will be able to give more accurate information and are less likely to let you down. It has put me off using them again.
Used online chat to ask about a ps51e8000, they said they had stock and could delver next day.
Not long after rdering they called me, got a call next day from delivery company, got delivery shortly after, i live in a top floor flat, delivery is only to ground floor, i sweetened drivers palm and he helped carry it up, nce guy and was more than happy to buy hs breaky for helpng me as its a slog up these stairs.
Happy with Electrical Experience and happy with Tufnells for givng me next day delvery and a helping hand for doing out of job description by heling me up stairs for a small fee of £5 which i offered 1st ;)
From first contact on the web chat the purchase was quick and easy and excellent price thrown in too. Order placed on the Thursday call to arrange delivery within an hour of placing it online with the machine being delivered on the Monday faster than a letter sent in the post!
The delivery company were great, with conformation of the delivery , then a text to confirm the delivery on the sunday with a delivery slot of only a couple of hours, so waiting in all day. Driver called 20 minuets before the delivery. Two guys carried the machine to the kitchen, unpacked it and took all the packaging away with them!
Great service from start to finish and at a great price!
It was the first time I bought from this company, and having never heard from them I was a little uneasy, but, the delivery was very quick and they kept me informed at all times. Combined with the very competitive price means I was completely happy and would recommend this company.
Exceptional service and prices, will buy from again, thank you a*******
Ordered a new Bosch tumble dryer when 4 year old AEG one packed up (for the second time - Avoid AEG!!). There was an initial hiccup with the payment process (Sagepay website crashed and I didn't know if payment had gone through). Anyway, sorted it out easily enough on the phone the following day.
They delivered on a Saturday even though I hadn't paid the extra for this, and took old machine away. Delivery men were extremely helpful and courteous.
All round, a smooth process. Recommended!!
Best UK price, prompt response - do what they say on tin. Prompt efficienct delivery.
Would not hesistate to recomend. Outstanding
Rang up on Saturday the 3rd of March and ordered a new TV via Collin who was very friendly and professional. We scheduled a Wednesday 6th March Delivery and paid £5 extra to guarantee a morning slot delivery.
The TV arrived around 1:15pm on the Wednesday which although I wouldn't call a morning slot, I would still consider that to be impressive service for delivering / transporting an item between Bury (in the North) and London (in the South)
Admittedly, we have not yet set up and / or tested the TV but as long as everything works fine and the TV doesn't break within the next few years or so, then yes all is well and I would indeed recommend this company based on their competitive prices and professionalism.
Arran Lomas found this review useful
Decided to order from this company as their selection of TV's were the right and competitive price along with their guarantee options. Spoke to a very helpful online person to check that my chosen TV was in stock. It was not but they offered me the upgraded model for £30 extra when it was listed at £80 extra. I took the deal and after one of their customer service people ringing me up to confirm the order in quick time and sort out the payment with them via paypal the TV was quickly shipped out and delivered to me the next morning and it is beautiful! Excellent staff and service as far as I am concerned right now.
Arran Lomas found this review useful
I ordered a Panasonic TV from them on the 22nd November and was told I would be contacted within 24 hours to arrange delivery. This took 4 days. The 4th December was arranged, already longer than their claimed 2-5 days delivery. So I took the day off work to wait for my TV. It never came. Meanwhile they had taken the money out of my account! I emailed the company to receive an email saying it had not even been received from Panasonic yet! No mention of any delivery dates for days, so I emailed again and a second time to finally get a reply with no apology, but said they could deliver tomorrow (Fri14th Dec). Stayed in all day again to receive NO TELEVISION again. It FINALLY arrived the day after, again with no apology or explanation of why it had taken them this long. From order to delivery it was over 3 weeks. Terrible service, will never be buying from them again.
We ordered a TV online from this retailer. Our order confirmation e-mail said
"You will be contacted shortly by one of our sales advisors. If on the rare occasion you are not contacted within 24 hours please contact us on 0844 858 0708 with any queries."
After a day we were told there was a problem with our payment, so i sent an e-mail to investigate. No Response. I use'd their LIVE Support service, Took me 30 min's to get a response, then what should have taken 5 mins took me 2 and a half hours of me asking a question, then waiting 10 - 20 min for a response. Once that was compleate and everything required of me was done, we were told "the moment we receive the information required we will contact you to arrange delivery."
The next day i called up the customer service line and spoke to a man, he told me that i hadnt sent them the information, to which i told him i had, gave him the name of the exact email i sent, he said he would sort it out and call us back. This was 11am. Finally at 15:40, i called back to enquire and was told that the customer service team finish "around 4", they had all gone home and i would have to call back on monday.
This treatment is unacceptable, I have paid for a service and expect to be treated properly. I havent asked for much, just to know if my order has been processed and when i can arrange delivery. I have not been rude once and i have spent alot of money. Money which is now unaccessable to me untill this whole situation is delt with.
I am very dissapointed and angry with the service i have recived and if the situation isnt rectified, i will be taking it further.
I bought 55" LG 670T from this company.
Not only they maintain price 200£ lower than many high street shops
they deliver the product properly, on time.
I really worried about product delivery before I placed the order.
I phoned them to enquire the product in stock, the guy (Colin) is really helpful and took order over the phone. TV arrived exactly on the date he said. Iam really satisfied.
Buy from this company....Please do call before place order to know whether they have got stock in the warehouse.
I bought a 40" Samsung D6100 for £499 (£50-100 pounds less than anyone else online)on Wednesday and paid £20 for Saturday delivery. They actually delivered on Friday morning and left it at the next door neighbours which was fine by me. I'm just trying out the tv and am dead impressed so far.
Ask this lot how to make a washing machine disappear, its amazing where one can hide. Ordered a washing machine, and during the checkout process an extra £20 was sneaked on - not clear on the website as the header just said free delivery, with no ifs and buts, its a large item and the courier has to charge an extra fee. Thats the point I should have walked away, I hate things like that and that to me is effectively selling under false pretenses (small print at the bottom of the page) - but I ordered it. Due to be delivered on the Thursday, the day prior we get a phone call that we can't deliver the machine tomorrow as planned, it will have to be Mon. OK things happen, at least we were told so no time wasted. One day of work on the Mon, sit in all day and no machine or phone call - how to really wind me up. A phone call to them reveals that the courier has lost the machine !, this is the point that you would expect any company to do what needs doing to put something right, with some customer service kicking in. Not here, the best that can be done is to provide me the next model of machine and thats going to cost me another £30 !! - I dont think so. After a wrangle and almost involving trading standards my money was refunded.
I think I have had a lucky esape, there are some really excellent online retailers out there for white goods - this lot is not one of them.
Do yourself a real favour and steer well clear of this crowd, highly un-recommended.
I bought a TV from this company on the basis of it being the cheapest . Following payment and a wait of some days I still had not had any communication from them at all. No email to say they had received my order , no email giving me an order number even, no clue about delivery dates, even though they had already taken payment from my card!. After calling them by phone and being told someone would call me back (they didn't of course) I had to phone again and was assured of a delivery date. On the day it was due to be delivered I had heard nothing so phoned them again and was told it wouldn't be arriving after all because it was water damaged.
At this point I still had no confirmation of order, order number,receipt,nothing.and was getting very concerned.
The TV finally arrived two days later but it took yet another phone call from me to get a receipt for it. Overall a very unpleasant shopping experience and one I wont be repeating in the future.
Alex found this review useful
bought a tv from this website, had a phonecall telling me to expect delivery on wednesday, took day off work on wednesday to accept delivery, wait all day no sign of tv. electricalexperience will not even phone citylink to find out what is going on, refund process is going to take a week. another week with no tv. great stuff.
I had to return a faulty TV and it was collected a week late. when it finally arrived with them it arrived smashed and the company tried to blame me. I am now in the process of taking them to court. Friendly staff but when you really need help they will find a way of brushing you off
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