Bought a 32 inch Samsung 3d smart tv from Electricshop.com. Within just 2 days it arrived! Fastest possible service for free delivery! I remember purchasing from them on a previous occasion also. The tv was amongst the cheapest prices available anywhere.
Amazing company. Trusted and definitely recommended.
Absolutely brilliant service, had issues ordering on-line due to bank security checks, so ordered over the phone. The Electric Shop Sales Rep was imformative and helpful to the nth degree. Due to the issues I had with trying to place the order on-line he informed me he was call if he had any issues placing the order. Indeed I did get a call a few hours later, but it was to say that the order had gone thro ok, that I would receive an email confimation and he gave me my order number, confirmed delivery by DPD and that cos I placed the order for Express Deliver that I would receive the order the next day, and DPD would text me with an hour delivery slot. I received the email almost immediately and I received the text from DPD later the evening of the day I made the order. Indeed the item arrived the next day. What can I say, not only did I save myself over £70 on the purchase price if I had bought in a high street outlet but delivery was super fast speedy. I have already recommended Electric Shop to others and will continue to do so 100% perfect service.:D
I've done a lot of searching to find the next 'family' television and based on lots of reviews, etc I decided to go the whole hog and get a new F range Samsung 3D LED. Now the next, and probably the hardest thing to do after you decide on the product is to try and decide where to get it from! Whilst the price is very important I also look at the company I am looking to get it from, when they can deliver it and also how professional and knowledgeable they are. I had a short list of 4 online companies that included electricshop and after getting a very bad first impression of one on my list and another who almost wanted my money first before they would consider me as a true customer, it was down to 2 companies, one being electricshop. After a few very professional and fast responses (Fast being the best about this company!) - electricshop was the choice! I have ordered this now and its Friday and electricshop are able to deliver it next day service which is fantastic. But I have selected my own delivery day which was arranged and delivered on the day. well done! highly recommend to all and I will defiantly use them in the feature.
I phoned the company to discuss my plan to upgrade my TV and audio system. The customer service I received was first class, giving me plenty of options but listening to my needs and budget to give honest and clear advice. I ordered the equipment which arrived on the day stated. One item was damaged but this was the fault of the courier service. I needed some technical help when setting up and I was very pleased with the intelligent and patient responses to my questions. I shall definitely make this company my first port of call for future purchases
I had not used his site before, but I must say, I was very impressed with the service I got when I purchased my Samsung TV recently and will definitely come back! Having shopped around online first, electricshop.com had the cheapest price for the TV I wanted. I chose one of the packages they were offering and actually ended up saving even more! I was kept up to date with the progress of my order and the delivery went down without any hiccups... Highly recommended! (...and actually already have to all my friends!)
I was charged £10 as a 'restock fee' when I returned my purchase. I both emailed to say I was returning it and returned it within 7 days. However they said because I did not mention that I was rejecting it according to the 'United Kingdoms Distance Selling Regulations' I had to be charged 10% of the cost of the item. I think this is outrageous, I have never been charged for a return by any other Company.
As a warning to anyone who does choose to use them and wants to return an item their exact words are 'In order to exercise your consumer rights and reject an order under the United Kingdoms Distance Selling Regulations the rejection must be received within 7 working days from the date of delivery in a durable form stating specifically that you are rejecting under this legislation.'
However I recommend that you go elsewhere!
I was trying to purchase a Yamaha RXV675 Amp and tried various shops to be told that the Amp had been delayed until the early part of June. I then tried Electric Shop who actually had one in stock. I checked this with them to make sure it was the new model, for which I received confirmation that it was. I then ordered it and paid for Special Delivery and had the Amp the following day. Excellent Service.
I ordered a Humax HDR1000S Freesat PVR from ElectricShop. This was my first ever order with them. I chose ElectricShop as they were the cheapest reputable store I could find on the web. Order communication was good, and the item arrived promptly today.
However, when I opened the grey mail bag, I was very disappointed to discover that this item had just been shipped in its retail packaging, and not in a box. This is not ideal for fragile products that contain HDDs. I actually ordered a YouView box direct from Humax last week, and that was sent in a strong cardboard box and packed with additional airbags to insulate the product from the inevitable rough handling by couriers.
If Humax ship their products like this, then so should resellers of their products.
Bought the Fagor SPOUT7GF Freestanding Spoutnik Microwave which I am so pleased about. It looks so trendy in my kitchen!! Navigating around the website was so easy and I love paying via paypal & this online shop allows that so I am well pleased.
Next to John Lewis, I am happy to use this site again and again.
Ordered 2 food processors on a bank holiday. Was phoned soon after to check I had meant to order 2 & hadn't made a (expensive) mistake. Was also offered a choice of delivery days, the soonest being just 2 days later. Was impressed with this service - very professional. Have already recommended the website to friends & family.
I ordered from this company as I would from any other Internet company. However the service I received was much better than the norm.
I provided a credit card with an old address on. Not only did they check before confirming the order, but the item arrived, via a decent cordite, very quickly - and with good communication too!
I'm VERY impressed with the service and pleased with the price.
I purchased this online sunday,received courtesy call from a member of staff to confirm that the item would be delivered on the following wednesday. The item was delivered at approx 10am, The item being an lg nb2520a soundbar was nicely packaged and was undamaged. Excellent service and delivery by the electric shop would not hesitate to use them again.
Odered a Panasonic Soundbar based on price and availability. Shown as in stock and when I received my email confirmation that also showed in stock. I was suspicious when I didn't receive a order has been despatched follow up so contacted electricshop to be told they didn't sell that model any more. Touch and go now if I will get the soundbar from another source in time to give as a christmas present.
Cooker was damaged on delivery. Replacement also damaged and had to wait another 2 weeks for engineer to call with replacement part.
Customer service department very helpful and efficient liaising with delivery company and manufacturer but I would not use Eletricshop.com again or recommend as the cooker should have been replaced by them within a few days. Buck effectively passed to manufacturer!
The price and the availability of the product from Electricshop was great. However the delivery service would not specify a delivery time and we had to arrange for one of us to stay in the house for the full day in order to accept the delivery. We would have been better off paying a higher price on the high street and taking it home with us. This would have saved us from wasting a day waiting for the delivery.
Good value product and very good service. Arrangements for delivery made promptly and executed as promised - delivery chaps kept us informed, arrived on time and were helpful and courteous. Thank you.
Ordering online was easy and email communication updating me on the status of the order was fairly regular. My only gripe was with the time taken for delivery. We were originally told 7-10 days and received a phone call on day 13 to inform us that the earliest possible delivery would be the following Monday (day 19). After I kicked up a bit of a fuss I was told the delivery could be made on the Friday (day 16), which was fortunately the last day that wouldn't have caused a delay to our kitchen build.
Easy to order, simple delivery process (I wasn't at home so my contractor accepted the order on my behalf), but unrealistic timescales when items aren't in stock.
Having been let down by another on-line retailer who promised next day delivery but then said 4 days, we were thrilled to find electricshop could sliver exactly what we wanted, and when we needed it.
First class service start to end, and excellent value for money.
Needed to replace a Bosch steam generator iron which had failed after many years use. Went to the Electricshop website, found a replacement, at a price far better than Argos, ordered on line, advised of delivery. Product delivered on time as promised.
Agreat service from a highly professional company would highly recommend them.
Ordered on this site before and have not been disappointed. The service is first class and the delivery was quick, they were cheaper than the usual electrical stores so will consider using this site again for my electrical appliances
This black smooth cooking hob is just what the doctor ordered for a non complicated cook. It is very simple to use and well engineered for installation.
It took two of us approximately twenty minutes to install into an existing opening. So from removal of the old hob to reconnection and then installation just twenty minutes.
The areas heat up very quickly and being different sizes means there is no lost heat or over working to heat bigger pans, etc.
Good stuff Zanussi
The price of the dishwasher was fantastic, the online shopping a doddle.
What I must of missed was the delivery instructions. Didn't check the email.
Dishwasher delivered 10 days later. I don't like washing pots.
It was an absolute pleasure dealing with The Elwctric shop. Not only did I get a great deal on my product, I received a phone call as promised to arrange delivery. Parcel arrived on date as promised. Cannot fault service in any way. Would recommend to a friend.
very disappointed with delivery as this was a day later than specified after taking a day off work. I was originally told deliveries were till 4.00pm I telephoned the office at 3.50 and was told the items would be with me that day as deliveries did not finish until 6.00pm. I telephoned again at 5.50 and was given the telephone number of the couriers. I phoned them and was told that the delivery van had broken down that morning and that the items would not be dilivered until the following day, I asked why no one had thought to contact me and was told it wasn't in their policy to do so. I would'nt mind but the items were not for me but for my 87 year old uncle.
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